Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié

Published on 31/07/2019 à 15h06 following a purchase from 24/07/2019

Fast delivery, well-tracked package and arrived before the announced date. Appreciated PayPal payment.

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Acheteur Vérifié

Published on 31/07/2019 à 13h50 following a purchase from 23/07/2019

One of the step stools doesn't have a hole for a screw; what should I do?

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Acheteur Vérifié

Published on 31/07/2019 à 11h43 following a purchase from 18/07/2019

I thought the shopping cart had brakes, but that's not the case at all

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Acheteur Vérifié

Published on 30/07/2019 à 14h43 following a purchase from 21/07/2019

A lot of good products but hard to find on the site. Use of the search magnifying glass is essential

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Acheteur Vérifié

Published on 30/07/2019 à 14h25 following a purchase from 22/07/2019

Meh, order preparation times quite long, delivery late... we've seen better. I got discouraged from contacting customer service, I wanted to contact by email but I don't think that's possible.

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Response from Wesco Published on 06/09/2019

Hello and thank you for your feedback. For all your requests, our after-sales service is at your disposal by email at [email protected]. Don't hesitate to contact us so that we can provide you with the desired answers.

Acheteur Vérifié

Published on 28/07/2019 à 19h54 following a purchase from 20/07/2019

Site with quality and professional material

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Acheteur Vérifié

Published on 28/07/2019 à 16h02 following a purchase from 08/07/2019

I am missing half of my order

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Response from Wesco Published on 30/07/2019

Hello and thank you for your feedback. Your second package has indeed been returned to us. It was sent out again yesterday so that you can receive it as soon as possible. We wish you good reception.

Acheteur Vérifié

Published on 27/07/2019 à 08h02 following a purchase from 11/07/2019

difficult to access

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Response from Wesco Published on 06/09/2019

Hello and thank you for your feedback. Your comments help us improve our service and this is why we created this system. Without your precision and without a response to our email, we unfortunately cannot follow up on your remark.

Acheteur Vérifié

Published on 26/07/2019 à 10h17 following a purchase from 11/07/2019

Satisfied with the products and reliable delivery method
Only downside, one package was open and I was missing a waxed cotton thread item (noticed after signing the delivery slip, too bad!)

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Acheteur Vérifié

Published on 25/07/2019 à 10h02 following a purchase from 28/03/2019

Complete and practical

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Acheteur Vérifié

Published on 24/07/2019 à 17h51 following a purchase from 12/06/2019

Order from June 12... and item received on June 24, while someone in our circle ordered the same rug much later than us, and received it well before!

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Acheteur Vérifié

Published on 24/07/2019 à 15h51 following a purchase from 15/07/2019

Favorable review

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Acheteur Vérifié

Published on 23/07/2019 à 22h49 following a purchase from 15/07/2019

Good contact, fast delivery, despite a slight delay, the delivery was free!
Good! I recommend and I will place other orders.

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Acheteur Vérifié

Published on 23/07/2019 à 18h43 following a purchase from 12/07/2019

Delivery time a bit long at home but very pleasant delivery person. No issues with the online service Wesco.

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Acheteur Vérifié

Published on 23/07/2019 à 16h49 following a purchase from 11/07/2019

I would have rated it very good but it's regrettable not to have a small gift offered even with an order over 1000 € and this has happened twice

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Acheteur Vérifié

Published on 23/07/2019 à 07h51 following a purchase from 09/07/2019

nothing to report

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Acheteur Vérifié

Published on 22/07/2019 à 06h41 following a purchase from 12/07/2019

Reliable site

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Acheteur Vérifié

Published on 21/07/2019 à 22h42 following a purchase from 10/07/2019

Well-made site

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Acheteur Vérifié

Published on 21/07/2019 à 16h23 following a purchase from 22/06/2019

Well designed and practical

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Acheteur Vérifié

Published on 20/07/2019 à 15h43 following a purchase from 11/07/2019

Very good overall even though the shipping could be a bit faster.

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Acheteur Vérifié

Published on 19/07/2019 à 12h27 following a purchase from 09/07/2019

I ordered a blue sleeping bag and received a white mattress protector; disappointing. I am waiting to see if customer service is responsive.

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Response from Wesco Published on 19/07/2019

Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.

Acheteur Vérifié

Published on 19/07/2019 à 07h59 following a purchase from 04/07/2019

Too small for an 18-month-old child, otherwise nothing to say

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Acheteur Vérifié

Published on 18/07/2019 à 13h25 following a purchase from 10/07/2019

Good

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Acheteur Vérifié

Published on 18/07/2019 à 10h19 following a purchase from 05/07/2019

Good

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Acheteur Vérifié

Published on 18/07/2019 à 09h45 following a purchase from 03/07/2019

Very good quality product, but a bit expensive for childminders. Too bad.

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Acheteur Vérifié

Published on 18/07/2019 à 09h11 following a purchase from 03/07/2019

The delivery went very well but there was a lot of plastic packaging in the boxes, it would be good to limit them

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Acheteur Vérifié

Published on 17/07/2019 à 16h33 following a purchase from 03/07/2019

Adapted for communities

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Acheteur Vérifié

Published on 17/07/2019 à 13h29 following a purchase from 10/07/2019

Good, no issues to report.

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Acheteur Vérifié

Published on 17/07/2019 à 12h50 following a purchase from 01/07/2019

Plenty of storage tips

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Acheteur Vérifié

Published on 17/07/2019 à 09h17 following a purchase from 08/07/2019

Great!

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Acheteur Vérifié

Published on 17/07/2019 à 01h02 following a purchase from 06/07/2019

It is sometimes difficult to know which section to look in, but the site is pleasant to navigate.

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Acheteur Vérifié

Published on 16/07/2019 à 23h30 following a purchase from 09/07/2019

Good.

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Acheteur Vérifié

Published on 16/07/2019 à 22h52 following a purchase from 03/07/2019

See my email to customer service!!!

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Response from Wesco Published on 30/07/2019

Hello and thank you for your response. We are happy about your relief and hope to see you again soon on our site. We also wanted to thank you for your compliment regarding customer service.

Acheteur Vérifié

Published on 16/07/2019 à 18h16 following a purchase from 26/05/2019

I have nothing to say about the ordered products, but I found the time from order to reception very long.

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Acheteur Vérifié

Published on 16/07/2019 à 17h46 following a purchase from 03/07/2019

Well-stocked site with a choice of beautiful products

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Acheteur Vérifié

Published on 11/07/2019 à 16h08 following a purchase from 03/07/2019

Good site

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Acheteur Vérifié

Published on 11/07/2019 à 10h43 following a purchase from 17/06/2019

Speed of execution, fragile items well protected

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Acheteur Vérifié

Published on 10/07/2019 à 13h57 following a purchase from 01/07/2019

Several bugs encountered during online payment. Delivery service very disappointing, especially due to the delivery person not understanding French.

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Response from Wesco Published on 30/07/2019

Hello and thank you for your feedback. Despite all the care we take in designing, manufacturing, and packaging high-quality products for you, delivery is not always up to our standards. We sincerely apologize for these inconveniences.

Acheteur Vérifié

Published on 09/07/2019 à 13h29 following a purchase from 01/07/2019

Perfect modules, however very disappointed with the packaging... just a plastic that was torn in several places... so blackened by the truck. Moreover, the carrier placed one item on top that marked a module... we invested 322 euros and are disappointed with the packaging very clearly

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Acheteur Vérifié

Published on 09/07/2019 à 11h42 following a purchase from 30/06/2019

Very good

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