Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Very good products, meeting my expectations and of good quality. However, the carpets and foams of the module were not very well protected; packaged in very dirty plastics. They arrived with traces of dirt.... Delivery 2 days after the expected deadline.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2019
Easy access
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2018
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2019
No review, used for the first time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2019
Great site offering good products for children, although it is difficult to navigate the site when looking at products by category.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2019
a lot of choice and good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2019
Pay close attention to the descriptions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2019
Good site. Quality products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2019
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2019
Hello, chair damaged in two places and leg shows signs of wear, suspect that the material has already been used!!!
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Response from Wesco
Hello and thank you for your feedback. It seems that this product slipped through our quality net. We invite you to contact our customer service at [email protected] so that we can take the necessary steps as soon as possible.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2019
Good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2019
Average, unfortunately a very late delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2019
The site is well made.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2019
There are missing photos. For example, for changing mats, there should be an image of the underside showing the non-slip side.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2019
Great mat in 130x130. Too bad Wesco doesn't offer payment in 3-4 installments... many interesting things but it requires a good budget...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2019
Not always easy to quickly find the product you are looking for on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2019
Good but navigation could be improved.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2019
Very good site
order received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2019
I don't have enough hindsight to give my opinion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2019
Not disappointed at all, I regularly check the site and plan to buy various items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2019
nothing to say
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2019
The site itself works properly and the delivery times are correct. However, the products have significantly lost quality compared to before: many are no longer from the 'WESCO' brand and it shows, WESCO seems to be becoming a distribution platform for Chinese products rather than a specialized manufacturer adapted to the world of disability.
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Response from Wesco
Hello and thank you for your feedback. We do our best to offer you the best products at acceptable prices. All the equipment we sell is scrutinized by our integrated quality laboratory as well as external quality laboratories. The materials and design evolve over the years. We design and manufacture our items in respect of these constraints and our values. However, we are sorry for your dissatisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2019
The products match what I expected. Very good. Minus two stars for the chronopost paid for nothing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2019
Sometimes difficult to find your way around the different product categories
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Response from Wesco
Hello and thank you for your feedback. To help you navigate the site better, feel free to use the chat (at the bottom right of your screen). Our advisors will be happy to guide you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2019
Wide choice and interesting prices, but the delivery date I requested was not respected. The delivery person came on March 7 or 8 while I had requested a delivery on March 11. This is not the first time this has happened... Additionally, one product arrived partially broken, another dented. This has happened to me before on a previous order. It is pointless to offer a low-priced product if it is too fragile...
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Response from Wesco
Hello and thank you for your comment. We are doing everything we can to send your order as quickly as possible. However, due to our success, we are currently implementing new tools to better meet your expectations and provide you with precise deadlines. Regarding the condition of the products, do not hesitate to refuse the package if it is damaged when you receive it. If, however, the package is in perfect condition but the product does not meet our quality standards, please contact us by email at [email protected] so that we can take the necessary steps.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2019
Very good, but still quite expensive
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/02/2019
It's useless to ask when you want to be delivered when ordering on the site. It's not respected and you are not called to be informed of the delivery.
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, we cannot explain the delta between the announced date and the actual delivery date of your order at this time. It seems there was a computer problem, and we sincerely apologize for that. We hope you are satisfied with your items and that you will trust us again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2019
perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2019
I wanted to order TADAM kits that are in the catalog but not on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2019
All the ordered articles arrived in very good condition. The delivery was in accordance with the order; however, a small downside: since it was possible, I had requested a specific day for delivery and that day was not respected. Moreover, the carrier did not contact us to inform us when they would deliver. So it's not so much Wesco's fault but the carrier's.
On the other hand, I made a mistake when ordering an item, and the after-sales service was very friendly and guided me on how to return the item in question. Therefore, I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2019
This is a very good site. There are quality articles.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2019
Good quality products and very interesting for children's development
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2019
Fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2019
Very good site but a bit expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2019
Prices are a bit high (almost €10 more than the order)
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Response from Wesco
Hello and thank you for your feedback. The standard delivery rate is €5.90 including tax. For express 24-hour delivery, the rate is €14.90.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2019
Very good quality products
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/02/2019
The preparation time is way too long! Impossible to cancel the order. High shipping costs, especially given the delay to receive the product (a week and a half... while the post delivered the package in 48 hours...). Order tracking from the site does not work...
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with quality service. Thus, we process your requests as quickly as possible. This choice sometimes involves delays but guarantees the maintenance of our values and local employment. We thank you for your patience and hope to see you again soon on our site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2019
Very good but some games are expensive as a professional
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/02/2019
I bought the solar system and the earth does not hold....
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Response from Wesco
Hello and thank you for your feedback. We attach the utmost importance to offering you items of impeccable quality. We invite you to contact our service by email at [email protected] and we will process your request as soon as possible.
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