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A
Rating: 4 out of 5
The different sections are well chosen and allow for simple and quick searches!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
fast
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A
Rating: 3 out of 5
Good, but Colissimo could not deliver the package because they did not have my apartment number to ring the bell. I therefore had to search several post offices to finally retrieve the package from a Post Relay that I was unaware of on Friday, March 8.
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Rating: 4 out of 5
serious site and not too expensive!!!
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Rating: 3 out of 5
good overall
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A
Rating: 4 out of 5
Too bad the delivery is not free from 49€. 5 or 10% discount from 100% on any product. Make a gesture for customers who have already ordered..
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Rating: 4 out of 5
no problems to report
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A
Rating: 4 out of 5
performing and reliable
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A
Rating: 4 out of 5
Practical. It allows targeting games to buy based on the child's age.
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Rating: 2 out of 5
lack of precision on delivery times, game instructions
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Rating: 4 out of 5
there are very nice products, suitable and of quality, overall, I think that the delivery times are respected.
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Rating: 3 out of 5
I was disappointed not to have been informed right after placing my order that the product was out of stock. I had to find out on my own about the reason for the lack of delivery. It was only after the expected delivery date that I was informed of the product's unavailability. As a result, I was only delivered 2 months after my order. I had committed to reading workshops and without the butai, I had to cancel my workshops. So it would be good to specify the availability of the product at the time of ordering. Otherwise, the person who informed me was very friendly and my product (finally received) fully satisfies me. Best regards
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Response from Wesco
Hello and thank you for your feedback. We are truly sorry for this delivery delay. Your selection is unfortunately a victim of its success and we could not foresee it. We hope you will not hold it too much against us.
A
Rating: 4 out of 5
Very good site. Easy and varied
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Rating: 3 out of 5
I was not really kept informed about when I would receive the Kamishibai theater. For the rest, it was good. Well
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Rating: 4 out of 5
Delivery was done without problems and quickly
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Rating: 4 out of 5
Very nice site
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Rating: 4 out of 5
Good product
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Rating: 4 out of 5
Good
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Rating: 2 out of 5
Following a bug on the site, after canceling my first order, I ultimately received 2 shipments. Then a big problem with the carrier GLS who did not want to give me one order without the other. As a result, received on the 28th instead of the 20th, 2 charges and the wrong order still not refunded to this day. Good daily telephone communication to resolve the issue, but too many different contacts.
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. As a French SME, we have chosen not to use a call center and thus handle your requests with all our attention. This choice sometimes implies delays but guarantees local economic dynamism and the maintenance of our values. We thank you for your patience and hope to see you again soon on our site.
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Rating: 4 out of 5
Correct, I am somewhat mixed. I don't know if I would place another order. This is the second time I have been a bit disappointed.
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Rating: 4 out of 5
Clear product descriptions. Navigation on the site is simple.
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Rating: 4 out of 5
As a site mainly used for professionals, the prices are a bit high
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Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
User-friendly site and easy navigation
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Rating: 3 out of 5
Very good product visibility, however, there is a lack for delivery to be able to specify that 'it's to our home', if it's not stated the delivery people do not go upstairs.
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Rating: 4 out of 5
I really like Wesco products which are of good quality for use in micro-crèches, however, I still order very regularly and do not benefit from any advantages, that's the only negative point.
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Rating: 4 out of 5
Games as described, delivery on time
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Rating: 4 out of 5
practical, friendly
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Rating: 4 out of 5
Products extremely well packaged! Small downside, I had chosen a delivery date (because the shipping address was inaccessible before) and it was delivered 2 days early
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Rating: 3 out of 5
Complete site but with a poorly performing search engine that complicates an already complete but not very intuitive site structure. => way too much time wasted
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Rating: 4 out of 5
Very good use of the site
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Rating: 4 out of 5
Fast and efficient
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Rating: 4 out of 5
Good value for money, the bibs are great
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Rating: 4 out of 5
Good, a lot of choices well classified
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Rating: 4 out of 5
good material
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Complete site, easy to navigate
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Rating: 2 out of 5
3 orders (very expensive).. And 3 product returns: defective tank (3 months for the exchange to happen) + seat arrived in the wrong color (2 months wait as well: it was a photo error on the website!!!!) + finally, one of the two quadruple strollers received last week is broken upon unpacking! Not to mention the igloo chairs that are really not practical to wash (dust collector) and the sheets for the cots that have elastics that give way after two washes. We are extremely disappointed with Wesco. For a professional range.. It is really very disappointing. For our other establishments for young children, we are definitely turning to another site!!!!
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Response from Wesco
Hello and thank you for your feedback. First of all, we apologize for these inconveniences. We hope that the products you received meet your expectations. If, however, a product does not meet our quality standards, I invite you to contact our after-sales service at [email protected]. Regarding the last item, we are doing everything possible for you to receive it as soon as possible.
A
Rating: 4 out of 5
I find it good except for the prices being a bit high
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Rating: 4 out of 5
The items are a bit expensive but I am satisfied with my order.
Received on the agreed date and corresponds well to the description even if there is a lack of choice in terms of color.
I would recommend.
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Received on the agreed date and corresponds well to the description even if there is a lack of choice in terms of color.
I would recommend.