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A
Rating: 4 out of 5
Clear and practical
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
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Rating: 3 out of 5
The product is fine but the delivery much less so, lacking seriousness overall
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Response from Wesco
Hello and thank you for your feedback. Your comment will help us improve our follow-up by forwarding your remark to our service provider. We thank you for your honesty and hope to see you again soon.
A
Rating: 4 out of 5
Very good. The rug arrived packaged in thick plastic, which did tear during delivery. The rug was not damaged but dirty, a bit of a shame!
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A
Rating: 3 out of 5
the plates and bowls are too small for the price
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A
Rating: 3 out of 5
I received my order and it was in every way compliant with its description. I am really satisfied with the quality of the product. However, the seller Wesco communicates too little about the delivery and tracking of the package.
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A
Rating: 4 out of 5
Good site
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A
Rating: 2 out of 5
Order of three tricycles for the Christmas gift for two kindergarten classes, they arrived 3 days after the announced deadline, the children were very disappointed to see nothing under the tree upon their return from vacation... Moreover, in the packages we did not have the correct bolts to proceed with the assembly and with the delivery delay, it was impossible to return them, we had to manage on our own. This is very disappointing for a brand that is a reference in the field of children's equipment..
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, deliveries to schools have been stopped during the end-of-year holidays. It is indeed difficult to receive packages when the premises are closed. We ask you to please excuse us to the children. Regarding the bolts, we invite you to contact customer service at [email protected]
A
Rating: 4 out of 5
great product
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A
Rating: 4 out of 5
The product descriptions are sufficient to make a purchasing decision.
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A
Rating: 3 out of 5
Correct
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A
Rating: 3 out of 5
I did not receive my order on time for Christmas (despite the date announced at the order) after a phone contact I was assured of a commercial gesture (5% off the total and free shipping) it seems to me that this commitment has been forgotten!
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you did not receive your package on time. We keep our word and you will very soon receive your goodwill gesture, as indicated during our phone conversation. We hope you won't hold it against us too much and we look forward to seeing you again soon.
A
Rating: 4 out of 5
Good products. Delivery needs to be reviewed: received a text with a phone number to change the delivery day and time but impossible to reach this carrier. So blocked from 8am to 4pm. Not great before Christmas and the issues on the roads at this time!!
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A
Rating: 4 out of 5
Great site, I recommend it to individuals.. Quality is there, a bit expensive but worth investing for safety and durability. Good choice, toys classified by age.. Customer service could be friendlier...
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A
Rating: 4 out of 5
Very good complete and simple site.
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A
Rating: 4 out of 5
Too bad, not everything was in stock and it was for a Christmas gift.... otherwise, good.
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A
Rating: 4 out of 5
Item conforms to the photos! Nothing to say about the quality but the packaging lacks a lot of care.... put in a plain plastic bag, no little thank you notes.... given the price, it lacks fitness in the shipping.
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A
Rating: 4 out of 5
Quality products and eco-friendly choices, favored by nurseries. Maybe just a slightly limited selection.
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A
Rating: 2 out of 5
Good.
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A
Rating: 4 out of 5
Easy to access
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A
Rating: 4 out of 5
VERY GOOD SITE RECEIVED QUICKLY
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A
Rating: 4 out of 5
delivery time quite long
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A
Rating: 4 out of 5
very good
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A
Rating: 3 out of 5
Order arrived quickly. However, the packaging needs to be reviewed, maybe strap the box!!!... because it was completely open!!! but nothing was missing.
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Response from Wesco
Hello and thank you for your feedback. We are working to improve the packaging in order to limit their environmental impact and to protect your purchases. Unfortunately, the uncertainties of delivery do not allow us to control the transport. Your feedback helps us improve day by day, thank you.
A
Rating: 4 out of 5
I am very happy with my purchase at Wesco
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A
Rating: 3 out of 5
Slight disappointment regarding the delivery time of my package. I placed my order by the deadline (12/14) for it to arrive under the tree but I only received it on 12/26... too bad!
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A
Rating: 3 out of 5
The site is good, there are items that cannot be found elsewhere but it does not offer delivery to parcel collection points, my package was left on my terrace on a rainy day... Shipping costs are only waived for €250 purchases.
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Response from Wesco
Hello and thank you for your feedback. We offer delivery to parcel collection points for all eligible items. We hope your items were not damaged. Feel free to subscribe to our newsletter or join us on our Facebook page to learn about all the promo codes that allow you to benefit from free shipping.
A
Rating: 3 out of 5
Difficult to place the order, complicated site, delivery time not met, but fortunately we received the goods on time.
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A
Rating: 4 out of 5
Just a concern with creating the cart/reference and with submission
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A
Rating: 4 out of 5
Easy to use site that offers a wide range of products
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A
Rating: 4 out of 5
Respect for the stated conditions
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A
Rating: 4 out of 5
Clear and functional site
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A
Rating: 4 out of 5
Good, quite a few products
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A
Rating: 4 out of 5
very good fast delivery
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A
Rating: 4 out of 5
Very nice site but complicated to use
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A
Rating: 4 out of 5
Website dedicated to children and their development for both individuals and professionals with a wide selection of products.
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A
Rating: 3 out of 5
I couldn't understand the date to choose for the arrival of my package before Christmas.
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A
Rating: 4 out of 5
Regret: no packaging around the product, so there is a risk of theft.
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A
Rating: 4 out of 5
Simple
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A
Rating: 3 out of 5
Prices are a bit high.
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A
Rating: 4 out of 5
Product conforms to what was announced.
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