Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Problem with delivery and follow-up after order; lack of responsiveness
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, we are not in control of the delivery. We hope that all the material now brings you satisfaction and that you will trust us again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2018
It is the specialist in educational toys.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/11/2018
Overall rating after 1 year of purchasing on the site: over 7000€ spent. Delivery delays and uncontrolled delivery, unfriendly and uncommercial customer service. Quality issues. Expensive. Overall, a company that feels like it is in a monopoly.
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Response from Wesco
Hello and thank you for your feedback. We work day after day to offer children (and adults) the highest quality items possible. Although our products are experiencing increasing success, we continue to uphold our values as best as we can. Despite all the care taken in fulfilling your order, sometimes transportation can fail. We are sorry that your experience did not meet your expectations. Your comment allows us to improve this point, and we are grateful for it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2018
Not easy to create an account for an association
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Response from Wesco
Hello and thank you for your feedback. To create your account as an association, you need to select "Extra-curricular structure > Association, Club" on the account creation page.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2018
Good except on smartphone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2018
Very good service, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2018
effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2018
rather clear site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2018
I had to order this product by default; originally I wanted to order the "Balance Eggs", which were better suited to my activity project. It is a pity that products are thus removed from the catalog! That said, no technical issues with the order, delivery, or invoice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/09/2018
Not serious in handling the order
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, the delivery sometimes brings surprises. We hope your items meet your expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2018
a lot of choice of items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2018
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2018
The packaging was defective. The post had to secure the package and indeed the "lid" was not glued to its base!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2018
order received in perfect condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2018
Very satisfied with the products Attention to the preparation of the paint as I had a bottle not well closed Paint result spilled but luckily in small quantity Otherwise the products are great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2018
Everything is fine but the prices are a bit excessive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2018
no issues
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2018
Material that cannot be found elsewhere, which has real value for the child. Responsive customer service I just regret having to contact them several times because despite good packaging I sometimes received broken items or with scratches, this really bothers me given that the price does not deserve it. But excellent nonetheless I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2018
Very clear and very practical not many promotional offers items are sometimes very expensive compared to other sites
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2018
Site with a wide range of products suitable for young people from birth to adulthood. Pleasant to browse and providing many ideas.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2018
Fast delivery everything went well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2018
Functional and clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2018
Simple and quick effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2018
It's good, no problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2018
Very pleasant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2018
good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2018
easy and quick
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2018
Very easy to order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2018
Reliable but delivery time needs improvement
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2018
Good, order received on time. Products matching my expectations, nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2018
Very good product but quite expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2018
The product descriptions could be better
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2018
Professional products.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/10/2018
Did not receive my order on time nor all the requested materials
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing your orders, the delivery sometimes has unexpected issues. We hope the items meet your expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2018
The changing mat is perfect. The GLS delivery person, less so. The package was delivered to a pickup point, even though we were home. I only received the SMS notifying me of the delivery the next day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2018
Excellent products! There should be more discount deals so that childminders can equip themselves with Wesco!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2018
Practical and durable. Be careful with stability, you need to set up properly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2018
Fast delivery times despite the holidays.
Shipping costs a bit high.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2018
Order received on time but disappointed not to have received the catalog even though I had requested it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2018
good
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