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L
Rating: 4 out of 5
Poor delivery
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
Reset filtersG
Rating: 3 out of 5
Shipping delay too long!
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Response from Wesco
Hello and thank you for taking the time to leave a review. After checking, the delivery of your order was indeed made within the announced timeframe, visible in your order confirmation. We hope that despite this impression of a long delay, the product brings you complete satisfaction and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
L
Rating: 4 out of 5
Compliant and of quality
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C
Rating: 4 out of 5
Very well
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S
Rating: 4 out of 5
ras
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L
Rating: 3 out of 5
Package thrown from the truck without caution.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize as the delivery service did not meet our quality commitments. We have forwarded your feedback to our logistics department so that necessary actions can be taken with the concerned carrier. We hope that the received products meet your satisfaction and that we will have the pleasure of welcoming you back to our site soon. Have a nice day.
J
Rating: 2 out of 5
I received my items as agreed. But the seat of a chair was damaged. Too bad...
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the quality issue with one of the chairs and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged product). We thank you in advance for this information and hope to provide you with a flawless experience on your next order. Have a nice day.
M
Rating: 3 out of 5
Damaged furniture, an incomplete set of wheels
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation by leaving a review. We sincerely apologize for the inconveniences encountered. To provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching photos of the damaged products). We thank you in advance for your cooperation and hope to have the opportunity to offer you a fully satisfactory experience during your next visit to our site. Have a nice day.
C
Rating: 4 out of 5
I am satisfied with my order. Ordering from Wesco is a true guarantee of quality. The box was, however, oversized, without additional protection. I would have liked the products not to 'move around' so much in the box. Fortunately, the different stainless steel elements were not scratched.
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S
Rating: 3 out of 5
The product seems very fragile as the elements come apart during handling, and also, upon receiving my order, one of the weighted feet is missing.
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Response from Wesco
Hello and thank you for sharing the situation with us. We sincerely apologize for the quality of the product that did not meet our commitments. To provide you with a solution, we invite you to write to us at [email protected] (reminding us of your order number, the relevant reference, and attaching a photo of the non-compliant product). We thank you in advance for these details and hope to regain your trust during your next order on our site. Have a nice day.
I
Rating: 4 out of 5
Satisfied with my order
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S
Rating: 3 out of 5
Products conform but slow delivery.
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Response from Wesco
Hello and thank you for taking the time to leave a review. After checking, your package was indeed delivered within the announced deadlines at the time of your order confirmation. We hope that despite this wait, your items bring you satisfaction and that we will have the opportunity to offer you a more satisfying experience on your next order on our site. Have a nice day.
C
Rating: 3 out of 5
Delivery deadlines not respected. Explanation notice for the very poorly made straps. Product arrived packed just in a large plastic bag, not even in a cardboard box.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the failure to meet the delivery deadline and fully understand your dissatisfaction. Your feedback regarding the assembly of the straps has been forwarded to our design team. We hope that the deck chair will still bring you satisfaction in use and we look forward to seeing you again on your next order. Have a nice day.
A
Rating: 3 out of 5
The lichen color is really very pretty. The transport time was longer and the carpet is folded and not rolled, so it shows some marks.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
P
Rating: 2 out of 5
If I had known that sending the article would take 10 days, I would have ordered elsewhere.
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Response from Wesco
Hello and thank you for taking the time to leave a review. After checking, your package was indeed delivered within the time frame announced during your order confirmation. We hope that, despite this wait, your items bring you satisfaction and that we will have the opportunity to offer you a more satisfying experience on your next order on our site. Have a nice day.
P
Rating: 4 out of 5
Nothing to complain about, except that customer service is unreachable by phone...
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T
Rating: 2 out of 5
damaged light bar received on the side ...given the price this is not acceptable.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that your product arrived damaged and we sincerely apologize. Despite the care taken in preparing our orders, it can happen that unforeseen events occur during transport. In order to provide you with a solution, we invite you to write to us at [email protected] (specifying your order number and attaching a photo of the damaged product). While waiting for your response, we wish you a very good day.
A
Rating: 4 out of 5
I am happy but I admit that in terms of size it's a bit tight I will see if there are larger sizes
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E
Rating: 4 out of 5
Package received in good condition with the ordered quantities. The only small downside is the shipping time of about 2 weeks, which is a bit long.
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E
Rating: 3 out of 5
Order placed in June for August 29. Part of the order arrived a few days late and the other part of the order has not yet arrived.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the partial delivery of your order. Our customer service is following up on your case and is doing everything necessary to ensure that the missing items reach you very soon. We sincerely regret this situation and hope to provide you with a fully satisfactory experience on your next order on our site. Have a nice day.
M
Rating: 4 out of 5
Reasonable price Good quality Delivery a bit long
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E
Rating: 4 out of 5
Very good quality products but delivery times a bit too long
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F
Rating: 3 out of 5
Good product but delivered late with zero communication
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
G
Rating: 3 out of 5
Very good quality product and as described. However, 3 stars because of a delay on the announced delivery date at the time of purchase, damaged package and apparently transported without care, but fortunately the contents were intact, and finally missing one bolt out of the 8 expected to assemble this table.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that your package suffered the hazards of transport and we would like to apologize for the delivery delay. For the missing part, we invite you to contact us at [email protected] (specifying the order number, the relevant reference, and the missing part) so that we can remedy this problem. We thank you for your loyalty and patience. We look forward to seeing you again soon on our site. Have a nice day.
D
Rating: 2 out of 5
Delivery times far too long for items in stock
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Response from Wesco
Hello and thank you for taking the time to leave a review. After checking in our systems, the delivery of your order was indeed made within the announced timeframe, and even one day early. We hope that despite this impression of a long delay, the products bring you complete satisfaction and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
E
Rating: 3 out of 5
Order received after the school return when it was placed at the beginning of June...
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the delivery time was not respected and we offer our sincerest apologies. We understand your frustration, especially since the return is an important period for a school. After verification, we found that there was a delay in preparing your order, followed by temporary storage (during the school's closure for holidays) and finally a longer than expected delivery time. We hope you will give us the opportunity to fully satisfy you on your next order on our site. Have a nice day.
-
Rating: 4 out of 5
A lot of delay for the receipt of the package
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N
Rating: 2 out of 5
Lack of information on delivery dates. Difficulties in reaching customer service or after-sales by phone, my online help request took days to get a response. I wanted to cancel an order, which I could not (which I can understand) but I received the same email more than 10 times telling me that I cannot cancel my order. I find that a lot considering I only got a response to my email after a long wait. I could not cancel my order because it was 'ready' (not for lack of calling several times before to try to cancel it) but two days later I receive an email telling me that my order would be delayed because some items were missing... while I thought it was ready. So a service to improve.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We regret the difficulties encountered in reaching us and would like to extend our sincerest apologies. Indeed, once the order preparation has begun, cancellation is no longer possible. It can also happen that a supply delay on one of the references occurs at the time of preparing the package, hence these contradictory messages. We understand that these automatic emails may have caused confusion and inform you that this process will be improved in the future. We hope you will give us the opportunity to provide you with a better experience on your next order on our site. Have a nice day.
E
Rating: 3 out of 5
Nothing to complain about regarding the products, however the announced delivery time was not respected.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
C
Rating: 4 out of 5
good product true to the catalog image correct delivery
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M
Rating: 3 out of 5
Large order for the opening of a micro-crèche, missing items, very difficult customer service to reach.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We know how important the opening of a micro-crèche is and we are particularly sorry for the missing items as well as the difficulties encountered in reaching us. To resolve the situation, could you please write to us at [email protected] specifying your order number and the concerned products? Our customer service team will handle your request as soon as possible. With our renewed apologies, we hope to regain your trust with your next order. Have a nice day.
N
Rating: 3 out of 5
I did not receive the order as expected
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that you did not receive your order within the expected timeframe and understand your disappointment. After checking, it seems that the address provided for delivery was incomplete, which delayed the shipment. Our customer service has taken charge of your case and is organizing a new shipment as soon as possible. We thank you in advance for your patience and wish you a very good day.
E
Rating: 4 out of 5
Chairs that meet our expectations. To see the quality over time. Delivery date not respected.
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M
Rating: 4 out of 5
The replacement mattress covers really smell very strong and are not usable at the moment.
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N
Rating: 3 out of 5
I anticipated my order to receive it on a specific date, but ultimately the date was not respected, which is a shame.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that the delivery did not meet your expectations and we apologize. After verification, your order was indeed validated in a single shipment, which means it is shipped only when all items are available. In your case, one of the references was being restocked, which delayed the shipment. You should have normally received an information email regarding this. We understand your disappointment nonetheless and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
M
Rating: 3 out of 5
Order delivered one month later than expected
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the delivery delay, which was due to a longer than expected supply delay on one of the references. We understand your disappointment and regret this situation. Nevertheless, we hope that you will trust us again and we look forward to seeing you soon on our site. Have a nice day.
P
Rating: 4 out of 5
very good I am happy but the mattress without the smell of plastic but otherwise perfect
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Rating: 4 out of 5
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M
Rating: 2 out of 5
Missing screw in each lot of baby seat purchased, and wooden base split... impossible to reach customer service by phone, nor to get a response by email.. at the price charged, we expected better in terms of the precision of the necessary elements and customer service.
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Response from Wesco
Hello and thank you for your feedback on your purchase experience on wesco.fr. I apologize for this incomplete order as well as the damaged product. To date, our customer service has not received any complaint from you. Therefore, I invite you to contact them by email at [email protected] with photos corresponding to your complaint. A response will be made to you as soon as possible. Thank you in advance for your cooperation, have a nice day.
C
Rating: 4 out of 5
Stop the ads in the packages thank you
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