Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié

Published on 30/08/2018 à 16h17 following a purchase from 09/08/2018

Very good. A notification upon arrival of the package would be a plus!

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Acheteur Vérifié

Published on 30/08/2018 à 13h19 following a purchase from 09/08/2018

Very good, just the delay a bit longer than expected

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Acheteur Vérifié

Published on 30/08/2018 à 09h19 following a purchase from 20/08/2018

Very well done

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Acheteur Vérifié

Published on 30/08/2018 à 07h41 following a purchase from 17/08/2018

Very useful and varied site, adapted to my profession as a childminder

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Acheteur Vérifié

Published on 29/08/2018 à 21h41 following a purchase from 26/07/2018

A lot of things, reasonable price

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Acheteur Vérifié

Published on 29/08/2018 à 08h28 following a purchase from 13/08/2018

Good.

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Acheteur Vérifié

Published on 28/08/2018 à 23h35 following a purchase from 17/08/2018

Very good... except for the price of the scale which is €33.50 at the competitor and not €55. This disappoints me. Good quality, good communication, and fast delivery.

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Acheteur Vérifié

Published on 28/08/2018 à 13h39 following a purchase from 18/08/2018

I am a childminder. I want sturdy material that lasts, but apart from the play mat, I can't buy anything else for motor skills because it's very expensive.

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Acheteur Vérifié

Published on 28/08/2018 à 12h14 following a purchase from 10/08/2018

It is clear and practical.

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Acheteur Vérifié

Published on 27/08/2018 à 21h25 following a purchase from 01/08/2018

The delivery was 2 days late. If I hadn't contacted customer service, I would have never known. We ordered from your site for your seriousness and we were very disappointed. We had a meeting with the Departmental Council for a site visit and 10 minutes late, the mattresses would not have been delivered. This caused real dissatisfaction. The mattresses themselves are compliant.

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Response from Wesco Published on 30/08/2018

Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service and logistics teams have been informed of this situation and will take the necessary measures to ensure that this does not happen again.

Acheteur Vérifié

Published on 27/08/2018 à 14h59 following a purchase from 11/07/2018

Delivery received more than 6 weeks after the order for 1 item that was out of stock. The item was delivered alone well before the others that I had to follow up on...

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Acheteur Vérifié

Published on 27/08/2018 à 13h29 following a purchase from 20/07/2018

Nothing to report, except for the delivery date, which was later than expected.

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Acheteur Vérifié

Published on 26/08/2018 à 09h03 following a purchase from 13/08/2018

Very good product, however, we are offered to choose a delivery day that suits us, but it was delivered a few days later. Too bad.

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Acheteur Vérifié

Published on 25/08/2018 à 11h34 following a purchase from 13/08/2018

It shrank after the first wash. I am disappointed.

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Response from Wesco Published on 30/08/2018

Hello and thank you for your feedback. Our quality service has been informed of the situation.

Acheteur Vérifié

Published on 23/08/2018 à 14h04 following a purchase from 09/08/2018

Very useful as there are many quality products but the phone service is deplorable every time. The staff has no desire to help us.

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Response from Wesco Published on 30/08/2018

Hello and thank you for your feedback. For any questions regarding a product before purchase, we recommend using our chat service. Our advisors assist you through all stages of the purchase (from product selection to cart validation). If it is a post-purchase complaint, you can contact our after-sales service at 05 49 80 45 05.

Acheteur Vérifié

Published on 23/08/2018 à 13h31 following a purchase from 13/08/2018

I ordered a blue children's bed and received a pink one.

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Response from Wesco Published on 30/08/2018

Thank you for your feedback. We place great importance on the quality of our services, whether it be listening or advice. Our after-sales service is available at 05 49 80 45 05 to offer you a solution that meets your expectations.

Acheteur Vérifié

Published on 23/08/2018 à 11h20 following a purchase from 10/08/2018

I like it a lot

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Acheteur Vérifié

Published on 22/08/2018 à 15h44 following a purchase from 12/08/2018

Very good products but a bit expensive nonetheless.

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Acheteur Vérifié

Published on 22/08/2018 à 14h48 following a purchase from 10/07/2018

Hello,
Perfect phone reception + perfect delivery
Best regards

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Acheteur Vérifié

Published on 22/08/2018 à 13h08 following a purchase from 09/08/2018

Good.

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Acheteur Vérifié

Published on 20/08/2018 à 18h43 following a purchase from 09/08/2018

I thought the cards were stiffer.

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Acheteur Vérifié

Published on 20/08/2018 à 17h45 following a purchase from 08/08/2018

No particular opinion.

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Acheteur Vérifié

Published on 20/08/2018 à 14h11 following a purchase from 26/07/2018

Not the right color.

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Acheteur Vérifié

Published on 20/08/2018 à 13h53 following a purchase from 05/07/2018

A product received very late. I was no longer at the center, which made it complicated for accounting.

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Acheteur Vérifié

Published on 20/08/2018 à 13h12 following a purchase from 11/08/2018

Good and pleasant for research.

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Acheteur Vérifié

Published on 20/08/2018 à 10h00 following a purchase from 06/08/2018

Received on time but delivered in an enormous box, whereas a cardboard envelope would have sufficed.

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Acheteur Vérifié

Published on 20/08/2018 à 09h20 following a purchase from 03/08/2018

Very good quality material. Just I asked to be delivered between this date and that date, which was not respected; it arrived before I came back from vacation.

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Acheteur Vérifié

Published on 20/08/2018 à 06h42 following a purchase from 04/08/2018

Good

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Acheteur Vérifié

Published on 19/08/2018 à 08h43 following a purchase from 29/07/2018

Good

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Acheteur Vérifié

Published on 18/08/2018 à 09h04 following a purchase from 02/08/2018

Not attractive enough

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Acheteur Vérifié

Published on 17/08/2018 à 23h01 following a purchase from 26/06/2018

Rather satisfied with the products

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Acheteur Vérifié

Published on 16/08/2018 à 22h27 following a purchase from 06/08/2018

Very wide range of items

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Acheteur Vérifié

Published on 16/08/2018 à 14h54 following a purchase from 26/07/2018

We were satisfied with the ordered products. The order was delivered on time.

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Acheteur Vérifié

Published on 14/08/2018 à 13h16 following a purchase from 02/08/2018

Everything is perfect

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Acheteur Vérifié

Published on 14/08/2018 à 08h19 following a purchase from 03/08/2018

Not clear for choosing the order date, which is why I called your services and they couldn't answer me.

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Acheteur Vérifié

Published on 13/08/2018 à 22h15 following a purchase from 21/06/2018

Very good products, nice quality, delivery times a bit long for the bench.

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Acheteur Vérifié

Published on 13/08/2018 à 17h17 following a purchase from 01/08/2018

Good quality products but still quite high cost.

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Acheteur Vérifié

Published on 13/08/2018 à 13h55 following a purchase from 30/07/2018

Package arrived in good condition (even if the box was damaged). And within the expected time frame.

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Acheteur Vérifié

Published on 13/08/2018 à 11h54 following a purchase from 01/08/2018

Good but the box was open and all the beads were scattered in the box because the box was too big and the bead box was neither protected nor packaged

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Response from Wesco Published on 20/08/2018

Thank you for this feedback. We attach great importance to the quality of our services and the full satisfaction of our customers. We strive to find a solution so that the situation you experienced does not happen again.

Acheteur Vérifié

Published on 12/08/2018 à 19h37 following a purchase from 01/08/2018

Wide choice, easy to navigate the site but products that remain expensive.

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