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A
Rating: 4 out of 5
Fast delivery
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Very good site for professionals but a bit expensive.
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A
Rating: 4 out of 5
Package a bit damaged
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Very good quality bibs
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A
Rating: 4 out of 5
Good quality but high prices.
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A
Rating: 3 out of 5
Fortunately, I knew the product, because the search was not easily fruitful...
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A
Rating: 4 out of 5
Practical site.
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A
Rating: 4 out of 5
well done
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A
Rating: 2 out of 5
Well categorized site. Clear, rarely out of stock, prices a bit high but the quality is present.
My overall rating will be two stars for the following reason:
big negative, the delivery was not respected at all (delivery before the date, I was not present, fortunately my partner had just arrived 3 minutes before so he was able to receive the 9 cots and the sheets. There was indeed an email the day before in the middle of the afternoon to tell me that the order had been shipped. No call to tell me that the delivery would take place the next day, no email...
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My overall rating will be two stars for the following reason:
big negative, the delivery was not respected at all (delivery before the date, I was not present, fortunately my partner had just arrived 3 minutes before so he was able to receive the 9 cots and the sheets. There was indeed an email the day before in the middle of the afternoon to tell me that the order had been shipped. No call to tell me that the delivery would take place the next day, no email...
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Your order's delivery was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
I question the packaging when sending the items.
The changing mat was just wrapped in a transparent plastic protection that was very dirty (from being dragged around in the delivery truck). No reinforced packaging to properly protect the item and... this is a recurring problem with Wesco (I have already received broken items due to careless packaging).
Translated reviews
The changing mat was just wrapped in a transparent plastic protection that was very dirty (from being dragged around in the delivery truck). No reinforced packaging to properly protect the item and... this is a recurring problem with Wesco (I have already received broken items due to careless packaging).
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Foam items are packaged in plastic sheaths to protect them from dust. No additional cardboard packaging is necessary, as the product is sufficiently durable.
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
practical
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A
Rating: 4 out of 5
I find it a bit expensive.
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A
Rating: 4 out of 5
satisfied for a first order
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A
Rating: 4 out of 5
Order received in two parts. And in the second one, I was sent a notebook with small squares instead of a book on harassment. The customer service did not doubt my good faith and proceeded to send the ordered book again.
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A
Rating: 3 out of 5
There was an error on a product I ordered in natural color that I received multicolor from the service. I was very surprised to see that the return shipping costs are at my expense?
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our customer service is at your complete disposal at 05 49 80 01 66 to find an adequate solution.
A
Rating: 4 out of 5
Very good quality products, but speed and tracking of delivery need improvement.
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A
Rating: 3 out of 5
Too bad that as a childminder we have to pay for shipping costs.
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A
Rating: 3 out of 5
Very good except for the choice of delivery date on the small calendar which was not respected
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A
Rating: 4 out of 5
VERY EASY TO USE
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A
Rating: 4 out of 5
Easy to access
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A
Rating: 4 out of 5
The site is clear. However, I was told about a promotion on the cots and I had a hard time being sure that it was indeed that.
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A
Rating: 4 out of 5
Fast shipping, reasonable shipping costs.
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A
Rating: 3 out of 5
When you don't know the site, it's a bit difficult to find what you're looking for
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A
Rating: 4 out of 5
Very good site
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A
Rating: 4 out of 5
Satisfied with the speed of delivery
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A
Rating: 4 out of 5
Delivery in accordance with the order
item received with a torn box
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item received with a torn box
A
Rating: 4 out of 5
Satisfactory site.
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A
Rating: 4 out of 5
Very serious, product arrived before the date, well packaged, I recommend this site to families and professionals.
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A
Rating: 3 out of 5
The site is very good but my delivery has still not arrived, it is June 21.
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A
Rating: 3 out of 5
Happy with the product and the delivery time but my order was left in front of the door while I was at home but no one rang the bell! Luckily it was still there when I went outside!!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 2 out of 5
Hello,
I was very satisfied with the speed and quality of the packaging.
However, there is an error with one toy (old version instead of the new one) and after contacting customer service a week ago, I still have no response and my daughter's birthday is tomorrow.
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I was very satisfied with the speed and quality of the packaging.
However, there is an error with one toy (old version instead of the new one) and after contacting customer service a week ago, I still have no response and my daughter's birthday is tomorrow.
Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service has been informed of the situation and we are doing everything we can to make the exchange within the deadlines. Our apologies, wishing you good family moments.
A
Rating: 3 out of 5
I didn't quite understand. I received my order in 3 boxes. 1 on one day and the other two the next day.
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A
Rating: 4 out of 5
However, I had taken a Chronopost to get it quickly... and it arrived a week later!!
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A
Rating: 3 out of 5
Nothing to report...
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A
Rating: 4 out of 5
Fast and efficient.
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A
Rating: 4 out of 5
Very clear!
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A
Rating: 4 out of 5
Beautiful presentation. Clear
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Rating: 3 out of 5
Too messy
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