Customer reviews of Wesco

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 15 081 published reviews
5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2018
Very easy to use, just improve the ergonomics for account creation, this part of the site is not very clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2018
Ideal site for everything related to children, prices are a bit high for childminders.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2018
Delivery time too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2018
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2018
The site is very good but I am disappointed with the material, I probably ordered too quickly without reading all the presentation details.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2018
+ Fast delivery, simple order to make. - The box of solids was a bit dented at the corner, which is a shame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2018
Clear and easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2018
Good material but delivery times not respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2018
The searches are not smooth
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2018
Following our various orders, we find that each time the packaging of certain items is damaged, which has sometimes led us to call customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2018
I am happy with the product and that is why I give 2 stars! Indeed, my item was delivered to another person, at another address! Fortunately, this person saw my number on the package and honestly contacted me. I then had to go pick up my package from this person! What a shame to have to pay shipping costs for a package scheduled for May 7, which arrived on the 4th!!!!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/04/2018
19/20
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Response from Wesco
GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2018
very well designed, easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2018
Precise and friendly communication. Impeccable delivery!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2018
super pro
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2018
The photos do not really show the quality of the product
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Response from Wesco
Thank you for this feedback. On each product page of our site, you will find a
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2018
The site is well designed but I needed to call the purchasing service (which turned out to be more effective and I thank).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2018
Order delivered a week after the specified date, without any information.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
Good products suitable for children.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2018
Very good site but the photos are not realistic enough
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2018
good material
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2018
Very well done but the delivery was delayed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2018
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2018
The site is good but there are a few small difficulties in finding items without having the catalog reference.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2018
easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2018
Simple. Satisfactory quality/price ratio. Products as described. Fast delivery time. I recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2018
Very good material, however there was a delay in the order for which we received an explanation email only a week later. Also, a purchase of colored sheets that I thought were cardboard and which are not.
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Response from Wesco
Hello and thank you for this comment. The ordered sheets have a weight of less than 130g and cannot be considered as cardboard. They are lightweight papers, easy to fold, crumple, and cut, ideal for all 'dry' drawing techniques: colored pencils, graphite, pastel, markers... Prefer a weight greater than 130g to obtain something more rigid.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2018
good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2018
The ball has arrived crushed and the rattle broken at the plastic level
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Response from Wesco
Thank you for this feedback. We invite you to contact our customer service to find a solution that meets your expectations together
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2018
The purchase itself poses no problem but the delivery method (home delivery) was not respected. The package was dropped off at a relay point before the presumed delivery date without any prior trace of a visit to the home. We will hesitate to make another purchase for this reason.
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2018
Good fast delivery and well packaged nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2018
order delivered on the right date, only downside for me no customer account despite the orders I place for my organization no commercial offer...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/03/2018
HELLO
I DID NOT WANT WOODEN FEET BUT ALUMINUM AND THE SMALLEST ONES;
HOW TO CHANGE THEM,,,,
THANK YOU ********** ********
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Response from Wesco
Hello and thank you for this comment. You have the option, via our website, to contact the Wesco after-sales service who will handle your request for processing as soon as possible.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2018
Hello,
This order concerns a baby registry. My order is sent directly to the recipient. I would have liked to be informed of the shipment and/or receipt of my order.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2018
Serious and punctual
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2018
Very good product but delivery could be free
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2018
easy consultation of products on this site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2018
super order but I was delivered in front of my gate luckily my husband was able to carry the structure as he was on leave our house is quite far from the gate the delivery person did not offer to carry the structure not great
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2018
always problems with refunds for undelivered products but the items are correct
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