Customer reviews of Wesco

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 15 081 published reviews
5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2022
Clear explanations; pleasant site to look at
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2022
Respect for deadlines, in accordance with the description on the website
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2022
Very good educational material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2022
Very good company that sells quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2022
First order but far from being the last, we recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2022
Nothing to report: normal delivery, product quality meets expectations. Satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2022
Fluid and well made
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2022
Very good quality product. Very fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2022
But it's a pity that the furniture was not delivered assembled?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2022
Very good, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2022
It was a catalog order!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2022
Functional site, good quality material.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2022
Easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2022
Very good material, too bad there is no discount for childminders, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2022
Very good site..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2022
Excellent site in the field of early childhood. Fast delivery, just the shipping costs are a bit high but otherwise TOP, nothing to say!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2022
The delivery times given on the site are not respected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2022
Fast delivery and in line with my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2022
Your email of 07/05/2022: "Your order will soon be with you!... You will receive a new message on the day of its delivery." Indeed, I received your email (announcing the delivery) on 10/05/2022 at 8:04 AM: "Just a few hours... Your package will be presented today at the indicated address." Delivery occurred on 10/05/2022 just before 9 AM! I was not in front of my computer at 8 AM... so I was a bit surprised by the delivery so soon after the transmission of your email which I had not yet seen! - One of the 3 packages, large, poorly sealed, was
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2022
Very serious site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2022
Fast delivery, quality bib
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2022
Delivery on time as agreed, perfect packaging, excellent phone reception, quick and clear, and compliant material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2022
Simple navigation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2022
Order arrived incomplete
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2022
Order received quickly, products conforming to the description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2022
Fast and timely delivery with the associated amount
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2022
Very good! Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2022
Super quality! We love it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2022
Compliant with the catalog
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/04/2022
Rug received damaged (like cuts from a cutter). This is not surprising as it was just wrapped in transparent plastic. I made a complaint and I hope to receive a new one! My rating could be revised depending on customer service... otherwise, apart from the fact that it is damaged, the quality is top! I wanted the ivory color, it was only available in this size. Too bad.
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Response from Wesco
Thank you for your feedback. WESCO places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to WESCO's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. Our after-sales service has taken your complaint into account and will get back to you to provide a solution as soon as possible. We hope you will give our site a second chance. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2022
Happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2022
Order delivered earlier than expected, items conforming and of quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2022
The site is clear but I prefer to use the catalog to place orders
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2022
It's okay but how to contact them??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2021
Order placed in December 2021... delivery in May 2022... what compensation gift??
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2022
Quality items, fast delivery, everything was perfect.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/03/2022
Delivered before the desired delivery date (while on vacation). Very inconvenient when you have to pick up the package at a relay point when you don't have time to go and need the product. Misunderstanding during a call to customer service before purchase. Accessory was said to be part of the pack by the person on the phone but was not received as it is not actually part of the pack. Complicated to have to make a claim by email rather than by phone. Passed around from service to service. I still haven't managed to order the missing accessory. I believe I shouldn't have to pay shipping fees again since it wasn't my mistake and it could even have been offered to me. In short, my first experience with Wesco is not encouraging.
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Response from Wesco
Hello, thank you for alerting us through this channel. We are sorry for the inconvenience caused. We understand your disappointment regarding the receipt of the order outside the desired timeframe and we acknowledge that you did not receive the response you were looking for. Regarding the product, indeed, you ordered a chair with a tray and a crotch strap, but the crotch strap is fixed to the tray, so it is not possible to use the crotch strap alone, without the tray. For this product, if you wish to use the chair with the crotch strap but without the tray, we offer the accessory alone (reference 63215). This experience does not align with the values upheld by Wesco. It is through this type of feedback that we question ourselves daily, in order to continue improving, refining our product descriptions, with customer satisfaction as our primary goal. We hope you will give Wesco another chance and that we will soon see you back on our site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2022
Order received quickly, very wide choice and quality products.
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