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A
Rating: 5 out of 5
I love this site and what they sell. Good material and good quality.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 083 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Order placed at the end of February, received in several parts, the last item was delivered on April 20, very long delay and beyond what was announced at the time of the order. When questions were asked about this, the response was quick, and the amount of the item is not debited until the item has been delivered.
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A
Rating: 5 out of 5
Choice and quality. A responsive customer service
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A
Rating: 5 out of 5
Very fast delivery. Perfect!
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A
Rating: 5 out of 5
Quality items at reasonable prices. Good order tracking. Fast delivery. Protective packaging without surcharge
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Rating: 5 out of 5
No issues
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Order compliant, fast delivery in the current situation.
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A
Rating: 5 out of 5
Fast delivery, good product
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A
Rating: 5 out of 5
A site I like to consult regularly for my childminding activity.
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A
Rating: 5 out of 5
Super meets my expectations
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A
Rating: 5 out of 5
Very satisfied. Fast delivery. Perfect packaging. The products match exactly what I expected.
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A
Rating: 5 out of 5
Hello nothing. To say
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A
Rating: 2 out of 5
Very very disappointed with customer service. After realizing that I had made a mistake in my order, I contacted the service. Impossible to modify my order placed a few minutes before. I was told that I had to cancel the order and place another one and that no, they could not help me, it was up to me to do it alone. I placed a new order but couldn't find how to cancel the first one. So I gave up but I am very disappointed. Three days later, I received a Wesco catalog in my mailbox announcing that shipping costs have been free for 15 days. Do you think customer service would have informed me?!?
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience on our site went this way and we offer our sincerest apologies. When an order is validated and paid on our site, we are limited in our intervention possibilities and we can no longer cancel it, for example. Your comment regarding the shipping promo code is understandable. To prevent this issue from happening again, we have strengthened our internal communication system so that our customer service is well informed of ongoing promotional actions. Your unfortunate experience has allowed us to improve our process and we thank you for that. We hope you will give us a second chance and that we will have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 2 out of 5
Book very poorly packaged for delivery, thus damaged in 2 places. I do not recommend
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that our quality commitments were not met and we apologize. We will forward your comment regarding the packaging of your package to the relevant service to take the necessary measures in the future. We invite you to contact our customer service at [email protected] attaching some photos of the damaged book so that we can provide you with a solution. Have a nice day
A
Rating: 5 out of 5
Well-known and recognized site in the world of early childhood
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A
Rating: 5 out of 5
Happy with Wesco, quick order and quality products
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A
Rating: 5 out of 5
Super fast delivery, I am delighted. The products are of very good quality.
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Rating: 2 out of 5
A slightly long order, I feel like I bought a second-hand product.
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Response from Wesco
Hello and thank you for your feedback. Depending on product availability, delivery times may vary and we are sorry for that. Your satisfaction remains our priority and our teams are all mobilized daily to ensure delivery is made as quickly as possible. We hope to have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 5 out of 5
Delivery ahead of schedule. Good quality. Very satisfied!
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Rating: 5 out of 5
Well packaged order, fast delivery, quality products
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Rating: 5 out of 5
good
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Rating: 3 out of 5
Hello, I am a grandmother. I really appreciate your products. I regularly visit your site and find the navigation easy. Recently I placed an order and on the site I appreciated being able to choose a different date because it was for my grandson's birthday. But this was not taken into account and I regret it. That's why I only give 3 stars. Thank you once again for respecting what your site offers regarding delivery... Best regards!
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A
Rating: 5 out of 5
received before the scheduled date everything was perfect
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A
Rating: 5 out of 5
Perfect good value for money
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Rating: 5 out of 5
Quick order, perfect packaging
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Rating: 5 out of 5
Very nice product. Excellent quality. Fast and careful shipping. I will buy other products!
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Rating: 5 out of 5
Perfect, nothing to complain about. Item well packaged.
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Rating: 5 out of 5
Very smooth and clear
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Rating: 5 out of 5
fast shipping
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Rating: 5 out of 5
I regret the withdrawal at the relay point because the delivery is quite expensive!! Especially with two orders, these fees x2!!! I hope to receive a commercial gesture with the next orders. Best regards
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Great site.
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Rating: 5 out of 5
Excellent site
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Rating: 5 out of 5
Easy to use site, order delivered quickly and well packaged, quality products. I will order again from wesco.
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Rating: 5 out of 5
Perfect
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Rating: 3 out of 5
Scratched furniture, incomplete order, impossible to assemble the furniture due to missing parts
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Rating: 5 out of 5
Fast delivery and items conform to my expectations
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Rating: 5 out of 5
Very good
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Rating: 3 out of 5
I ordered 3 references of brushes for my professional use. I received the wrong references for more than half of the items by mistake. It took several messages, photos to support, and numerous follow-ups to get responses. Finally, after all, a month later, customer service sent the correct references at their expense. I am generally satisfied... but for a first order for professional purposes, it does not allow for establishing an optimal trust relationship..
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