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S
Rating: 5 out of 5
Perfect order, delivery very good! Just the delivery time was a bit long!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 5 stars
Reset filtersN
Rating: 5 out of 5
Yes wesco very good quality
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A
Rating: 5 out of 5
Beautiful quality
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S
Rating: 5 out of 5
Very good quality price
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C
Rating: 5 out of 5
Quality product, meets my expectations.
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F
Rating: 3 out of 5
Good product but delivered late with zero communication
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
S
Rating: 5 out of 5
At the top
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M
Rating: 5 out of 5
the stickers are too small and I thought the puzzles were bigger.
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A
Rating: 5 out of 5
Good quality product
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G
Rating: 3 out of 5
Very good quality product and as described. However, 3 stars because of a delay on the announced delivery date at the time of purchase, damaged package and apparently transported without care, but fortunately the contents were intact, and finally missing one bolt out of the 8 expected to assemble this table.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that your package suffered the hazards of transport and we would like to apologize for the delivery delay. For the missing part, we invite you to contact us at [email protected] (specifying the order number, the relevant reference, and the missing part) so that we can remedy this problem. We thank you for your loyalty and patience. We look forward to seeing you again soon on our site. Have a nice day.
N
Rating: 5 out of 5
Simple process
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M
Rating: 5 out of 5
Perfect
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D
Rating: 2 out of 5
Delivery times far too long for items in stock
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Response from Wesco
Hello and thank you for taking the time to leave a review. After checking in our systems, the delivery of your order was indeed made within the announced timeframe, and even one day early. We hope that despite this impression of a long delay, the products bring you complete satisfaction and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
E
Rating: 3 out of 5
Order received after the school return when it was placed at the beginning of June...
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the delivery time was not respected and we offer our sincerest apologies. We understand your frustration, especially since the return is an important period for a school. After verification, we found that there was a delay in preparing your order, followed by temporary storage (during the school's closure for holidays) and finally a longer than expected delivery time. We hope you will give us the opportunity to fully satisfy you on your next order on our site. Have a nice day.
M
Rating: 5 out of 5
well delivered
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L
Rating: 5 out of 5
Order completely compliant and neat
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M
Rating: 5 out of 5
Perfect Thank you
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C
Rating: 5 out of 5
Very beautiful products
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M
Rating: 5 out of 5
Good quality / well packaged for delivery.
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H
Rating: 5 out of 5
Super
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S
Rating: 5 out of 5
Super perfect thank you, have a good day
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C
Rating: 5 out of 5
Quality furniture, delivery time respected
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C
Rating: 5 out of 5
very beautiful plates and very good quality glasses
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L
Rating: 5 out of 5
Material conforms. Only downside, the delivery! Chronopost option but the delivery person couldn't find the school!!! On the first day of school, the delivery person should have opted for another reason... The main thing is that the product is as expected
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N
Rating: 2 out of 5
Lack of information on delivery dates. Difficulties in reaching customer service or after-sales by phone, my online help request took days to get a response. I wanted to cancel an order, which I could not (which I can understand) but I received the same email more than 10 times telling me that I cannot cancel my order. I find that a lot considering I only got a response to my email after a long wait. I could not cancel my order because it was 'ready' (not for lack of calling several times before to try to cancel it) but two days later I receive an email telling me that my order would be delayed because some items were missing... while I thought it was ready. So a service to improve.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We regret the difficulties encountered in reaching us and would like to extend our sincerest apologies. Indeed, once the order preparation has begun, cancellation is no longer possible. It can also happen that a supply delay on one of the references occurs at the time of preparing the package, hence these contradictory messages. We understand that these automatic emails may have caused confusion and inform you that this process will be improved in the future. We hope you will give us the opportunity to provide you with a better experience on your next order on our site. Have a nice day.
M
Rating: 5 out of 5
Very simple order to carry out!!!
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C
Rating: 5 out of 5
Fast delivery
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H
Rating: 5 out of 5
First order on this site, I read negative reviews. I still decided to place an order. I am very satisfied. I paid for fast delivery. The date was respected. I received all my purchases at once. I recommend.
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D
Rating: 5 out of 5
Delighted with my purchases The bunks are perfect
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C
Rating: 5 out of 5
The package was pierced and inside, the box containing a drum was also pierced, as well as the drum skin...
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Response from Wesco
Hello and thank you for taking the time to share the situation by leaving a review. We are sorry that the product arrived damaged and we sincerely apologize. In order to provide you with a replacement solution, we invite you to write to us at [email protected] (specifying your order number, product reference, and attaching a photo of the damaged product). While waiting for your response, we wish you an excellent day.
S
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
The package arrived in good condition. With a delay but still on time.
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L
Rating: 5 out of 5
Perfect bunks, the sheets are perfectly fitted! I recommend!
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A
Rating: 5 out of 5
Nothing to report
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L
Rating: 5 out of 5
Perfect, the products match the descriptions, fast delivery without any issues.
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E
Rating: 3 out of 5
Nothing to complain about regarding the products, however the announced delivery time was not respected.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
M
Rating: 5 out of 5
Very good customer relationship.
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-
Rating: 5 out of 5
Happy with the service
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E
Rating: 5 out of 5
the product is good however the delivery was made to a relay point whereas I had paid more for a fast delivery to the daycare
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are delighted that the product meets your expectations. Regarding the delivery, according to the carrier's tracking, the package was dropped off at a relay point because no recipient was available at the nursery during the first attempt. We regret this setback and hope that, despite this situation, you will remain fully satisfied with your order and will renew your trust during your next visit to our site. Have a nice day.
-
Rating: 5 out of 5
Very good
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