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Rating: 5 out of 5
Well delivered for the back to school.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 5 stars
Reset filtersE
Rating: 5 out of 5
I still haven't received my package, ordered in June! So no, I am not happy at all.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a supply chain delay on one of the ordered items. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
E
Rating: 5 out of 5
Thank you to this very professional and very friendly driver.
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H
Rating: 5 out of 5
Perfect
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M
Rating: 3 out of 5
Large order for the opening of a micro-crèche, missing items, very difficult customer service to reach.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We know how important the opening of a micro-crèche is and we are particularly sorry for the missing items as well as the difficulties encountered in reaching us. To resolve the situation, could you please write to us at [email protected] specifying your order number and the concerned products? Our customer service team will handle your request as soon as possible. With our renewed apologies, we hope to regain your trust with your next order. Have a nice day.
P
Rating: 5 out of 5
My package was delivered on the scheduled date. Everything was perfect.
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M
Rating: 5 out of 5
Fast, compliant. However, the box was damaged during transport
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P
Rating: 5 out of 5
Very good product.
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N
Rating: 3 out of 5
I did not receive the order as expected
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that you did not receive your order within the expected timeframe and understand your disappointment. After checking, it seems that the address provided for delivery was incomplete, which delayed the shipment. Our customer service has taken charge of your case and is organizing a new shipment as soon as possible. We thank you in advance for your patience and wish you a very good day.
N
Rating: 5 out of 5
Having placed two new orders very recently, I am particularly satisfied with my purchases. High quality products and durability over time.
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N
Rating: 5 out of 5
Very good!
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S
Rating: 5 out of 5
Quality products on sale! Fast delivery.
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S
Rating: 5 out of 5
Correct package and appreciated content
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I
Rating: 5 out of 5
very good articles
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M
Rating: 5 out of 5
We are missing a package and some furniture was damaged.
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Response from Wesco
Hello and thank you for leaving a review. We sincerely apologize for the issues encountered. Our customer service has already proceeded with the exchange of the damaged product. Regarding the missing package, it is currently being restocked and will be delivered to you in mid-October. We thank you for your patience and understanding, and we hope to have the pleasure of seeing you again soon on our site for a fully satisfying experience. Have a nice day.
N
Rating: 3 out of 5
I anticipated my order to receive it on a specific date, but ultimately the date was not respected, which is a shame.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that the delivery did not meet your expectations and we apologize. After verification, your order was indeed validated in a single shipment, which means it is shipped only when all items are available. In your case, one of the references was being restocked, which delayed the shipment. You should have normally received an information email regarding this. We understand your disappointment nonetheless and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
L
Rating: 5 out of 5
Hello, when I placed my order, I realized after validation that with the garden code I could have had free shipping. I find it unfortunate that the code does not apply directly because the banner only appeared after my purchase. Following my purchase, I reported this to customer service, and to this day I still have no response.
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L
Rating: 5 out of 5
Very satisfied with my order (mobile magnetic letters in cursive, and drawing gum)! Fast shipping, and good communication regarding the tracking of the package.
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M
Rating: 5 out of 5
satisfied
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R
Rating: 5 out of 5
perfect
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M
Rating: 5 out of 5
I will try to contact customer service, but one of the products is damaged
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the situation and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged product)? While waiting for these elements, we wish you a very good day.
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Rating: 5 out of 5
products meet our expectations
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Rating: 5 out of 5
very satisfied with the quality of the products
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M
Rating: 5 out of 5
Order arrived as expected
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I
Rating: 5 out of 5
I love my products
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V
Rating: 5 out of 5
perfect
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C
Rating: 5 out of 5
Great shopping experience with the high-edged changing pad! Serious brand and customer service up to par.
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O
Rating: 5 out of 5
perfect
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Response from Wesco
Hello,
We warmly thank you for your positive feedback.
Your satisfaction is our priority, and we are delighted to know that your experience met your expectations.
We hope to have the pleasure of seeing you again very soon on our site.
Have a nice day
We warmly thank you for your positive feedback.
Your satisfaction is our priority, and we are delighted to know that your experience met your expectations.
We hope to have the pleasure of seeing you again very soon on our site.
Have a nice day
M
Rating: 3 out of 5
Order delivered one month later than expected
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the delivery delay, which was due to a longer than expected supply delay on one of the references. We understand your disappointment and regret this situation. Nevertheless, we hope that you will trust us again and we look forward to seeing you soon on our site. Have a nice day.
H
Rating: 5 out of 5
very good
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L
Rating: 5 out of 5
Everything went very well.
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L
Rating: 5 out of 5
I am satisfied with my delivery.
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M
Rating: 5 out of 5
Non-existent customer service. No comment.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We sincerely apologize for the difficulties encountered and your unsuccessful attempts to reach us. This situation remains exceptional. It is linked on one hand to the summer holidays of some of our teams and on the other hand to the sometimes reduced schedules of carriers during the summer period. We confirm that the carrier will get back in touch with you as soon as possible to arrange a delivery appointment. We hope you will give us the opportunity to provide you with a better experience during your next order. Have a nice day.
S
Rating: 5 out of 5
Very nice and good quality products. Very good grip for children.. guaranteed imagination!!
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S
Rating: 5 out of 5
Very good. Package well packaged
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C
Rating: 5 out of 5
Very well
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K
Rating: 5 out of 5
Quality products that match the listings, fast delivery.
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C
Rating: 5 out of 5
Very satisfied with the rug we bought for our children. The quality is what I expected, the delivery was perfect. My children will spend hours having fun!
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C
Rating: 5 out of 5
compliant
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D
Rating: 5 out of 5
Large Exacompta drawing boxes, tracked and fast shipping, and well-packaged parcels.
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