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I
Rating: 5 out of 5
Scheduled delivery as planned. Good packaging.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 5 stars
Reset filtersS
Rating: 3 out of 5
Satisfaction level not very high since the material is not of good quality
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N
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Very good
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I
Rating: 5 out of 5
Easy access
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M
Rating: 5 out of 5
Conforms to our expectations.
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R
Rating: 3 out of 5
Satisfied overall except for the liquid gouache
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P
Rating: 3 out of 5
Defective zipper closure of the replacement cover
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Response from Wesco
Hello and thank you for taking the time to report this quality issue to us. We invite you to write to us at [email protected] specifying your order number and attaching a photo of the defective product. Our customer service team will do what is necessary to provide you with a replacement solution. We apologize for the inconvenience and thank you in advance for your understanding. We look forward to seeing you again soon on our site. Have a nice day.
F
Rating: 5 out of 5
Very good, conforms to the description
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M
Rating: 5 out of 5
Very easy to use site
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O
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
Easy to find, delivery respected and careful
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S
Rating: 5 out of 5
Top. Customer service, Perfect, thank you for contacting me again following my mistake.
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C
Rating: 5 out of 5
Items easy to find
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J
Rating: 5 out of 5
Good experience on the site which is fluid despite a very large catalog. The desired delivery was respected.
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L
Rating: 5 out of 5
Found what I was looking for quickly.
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-
Rating: 2 out of 5
Site inaccessible by phone, which is a pity. Deliveries made in small bits, something is always missing, I am NOT satisfied.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We sincerely regret the way your order delivery is being handled and we would like to apologize for the inconvenience caused. We hope to have the opportunity to make a better impression and regain your trust by offering you a better experience during a future visit to our site. Have a nice day.
M
Rating: 5 out of 5
Good site.
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E
Rating: 5 out of 5
Good responsiveness when requesting information.
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M
Rating: 5 out of 5
Good site, lots of choices.
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É
Rating: 5 out of 5
Very good.
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L
Rating: 5 out of 5
I love this site, so many good products.
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A
Rating: 5 out of 5
Not tested yet but everything seems to be of good quality and very sturdy, I recommend.
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R
Rating: 5 out of 5
Ordering and payment procedures were easily completed.
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D
Rating: 5 out of 5
Perfect.
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F
Rating: 3 out of 5
The edges are quite high, but the underside is already a bit damaged.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We are sorry to read your feedback regarding the quality of this product and we sincerely apologize. We invite you to contact us at [email protected] (specifying your order number and attaching a photo of the underside of the product). Our customer service team will take over and contact you very soon. We hope that you will renew your trust in us by returning soon to our site. Have a nice day.
L
Rating: 5 out of 5
Easy navigation on the site, very responsive customer service, fast delivery times.
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M
Rating: 3 out of 5
VERY BIG DELIVERY PROBLEM! due to a miscommunication of information by your services. An estimated delivery date was given to me (between September 26 and 30). I also selected a desired date just in case (September 26). I had specified that the structure was closed on Wednesdays in the comments. A person called me the Monday before the delivery, to which I explained everything again. She assured me she would inform the delivery person, so everything was clear and defined. This did not prevent the delivery from being made on Wednesday, September 25, and having a very unpleasant exchange with the delivery person who disturbed me on my day off and not only hung up on me but also went to deliver to the town hall without my consent or even notifying me. I had asked a girl from the team to come on her day off to open the door for him anyway. I am very angry and very reluctant to renew the experience with you. And yet we wish to buy beds and other materials. We'll see!!!!!!! Driver's phone number: 06.71.34.26.61
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Response from Wesco
Hello and thank you for taking the time to detail your situation. First of all, we would like to sincerely apologize as the commitments were not respected. We fully understand the dissatisfaction this may cause. Our customer service will contact you during the day to propose a solution, which we hope will encourage you to give us a second chance. We sincerely hope to regain your trust and offer you a better experience during your next visit. Have a nice day.
M
Rating: 5 out of 5
Very good.
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S
Rating: 5 out of 5
Easy to use.
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M
Rating: 5 out of 5
Fast delivery, well-packaged parcels. Unfortunately, one bed was damaged, but customer service is easily reachable and is assisting us in the process to replace it.
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M
Rating: 5 out of 5
Responsiveness.
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M
Rating: 5 out of 5
Good childcare material delivered quickly and well packaged.
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L
Rating: 5 out of 5
Nothing to report.
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R
Rating: 5 out of 5
Very good!
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C
Rating: 3 out of 5
The quality of one of the received products leaves something to be desired, damaged product ref 66896 that we reported to you on 6/09, which was resent to us on 16/09 and arrived damaged again. We reported it to you again by email and have been waiting for a response from you since, despite an attempt to reach you by phone.
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Response from Wesco
Hello and thank you for sharing your feedback. We sincerely apologize for this situation that is repeating itself. Our customer service handled your complaint yesterday and is taking the necessary steps to resend the product in question. We are sincerely sorry and hope that you will give us a second chance in the future to make a better impression. Have a nice day.
C
Rating: 5 out of 5
Large, functional, very good.
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J
Rating: 5 out of 5
Very good, quality delivery and products conforming to their description!
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P
Rating: 5 out of 5
Always quality.
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M
Rating: 5 out of 5
Great bed, I recommend it.
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