Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Hello and thank you for taking the time to write to us. Indeed, we encourage our customers to order directly on www.wesco.fr where we do everything to provide a simple and smooth shopping experience. After checking on our side, you were delivered within the announced timeframe at the time of order validation. We cannot compete with the pace of e-commerce giants, but we do our best to maintain quality service and timely order shipments, especially during this summer holiday period. By choosing Wesco, you support a French SME, and we thank you for that. We hope the products meet your satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2023
Very easy access to order and great availability if needed.
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Rating: 5 out of 5
following a purchase from 06/07/2023
Nothing to add to the 5 stars.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Very well packaged parcel, fast service. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
Bright colors, we will see about the quality over time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2023
Order received quickly
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Rating: 5 out of 5
following a purchase from 05/07/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Good material
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Rating: 5 out of 5
following a purchase from 11/07/2023
Super, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2023
Very good site, complete, smooth, and intuitive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Pleasant site with a lot of choices. Searches are easy.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2023
Defective stroller, after-sales service is too slow while we are in summer and we need it now. Regarding the carrier: zero points, unable to bring the items to the entrance of the daycare!
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Response from Wesco
Hello, thank you for taking the time to share your experience and express your dissatisfaction. We sincerely apologize as our quality commitment has not been met for this product. Our customer service is aware of your case and is doing everything possible to provide you with a solution as soon as possible. The processing time for your request may seem too long, but several departments (quality, logistics, customer service) are coordinating to provide you with the appropriate solution. We are aware that your purchasing experience has been a series of negative events; please know that this does not reflect our customer satisfaction policy at all. We hope you will give us a second chance to make a better impression by returning to visit us later at www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Very good site, easy to navigate
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
Serious and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Impeccable!! Delivery, packaging, and quality of the products, as a childcare assistant, I am very happy, I will gladly recommend.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/07/2023
Delivery arrived damaged, broken box. Some screws were missing in the package to assemble the furniture. We are waiting for a response from customer service to obtain the missing parts.
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Response from Wesco
Hello and thank you for taking the time to alert us in this way. We sincerely apologize for the issues encountered. Our commitment to satisfy our customers has not been met for your order and we regret this situation. Could you please contact our customer service again at [email protected]? They are already informed of your situation and will do what is necessary as soon as possible. During this summer period, our response times may be affected, but we are committed, as we are throughout the year, to handle each complaint with care. We hope you will give us a second chance to make a better impression by returning to see us later on www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Speed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2023
Easy to use and simple order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2023
Great.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2023
No problem; quality material.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2023
Very good product, never disappointed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2023
The deadlines were met and the delivery was made 3 days before the scheduled date. The sandpit on legs with a lid makes the little ones of 2 years happy, as well as all the other very good quality toys.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2023
The product I wanted was supposed to be available in April, then May, then June. Yet it is French-made. I set an alert to be informed of its availability, but I did not receive it. Luckily, I was regularly checking the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2023
Fast delivery. Simple order. Product in accordance with the description. Product with a slight defect. No response from customer service...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2023
Good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
The categories on the site make it easy to find what you're looking for. Delivery is fast and the items are of great quality.
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Response from Wesco
Hello, we are delighted to read your satisfaction. We thank you for your trust and hope to see you soon on wesco.fr.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2023
Good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
Received the package quickly and well packaged. I recommend Wesco.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2023
Perfect.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2023
Very late delivery, damaged boxes, defective materials upon arrival, and poor quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2023
Perfect! Packages prepared with care, quickly shipped, and quality items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2023
Novice on the internet, but well-made site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2023
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2023
Nice site to browse and offering quality products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2023
Very good toys, I had an issue with a light-up ball that didn't work, responsive and friendly customer service, I would recommend them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2023
Very well in accordance with the description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2023
Fast delivery, good quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2023
I am a childminder and this product meets my needs and given the quality, it will last longer than other standard changing mats.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2023
Competitive prices, fast shipping, quality material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2023
Very good, impeccable service, careful and attentive. I recommend!
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