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M
Rating: 5 out of 5
Wide choice and interesting professional products.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 4 and 5 stars
Reset filtersP
Rating: 4 out of 5
Good but what to do when there is breakage (plates)
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S
Rating: 5 out of 5
I had a little trouble creating my account but I was guided by someone on the phone and after that, it works like a charm, thank you.
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D
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Complete site
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V
Rating: 5 out of 5
Fast delivery, very good.
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N
Rating: 5 out of 5
Comfortable
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B
Rating: 5 out of 5
I am delighted with the order I made and used it immediately! Would do it again!
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C
Rating: 5 out of 5
Accessible and clear site
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S
Rating: 4 out of 5
Delayed delivery, too bad it was for Christmas.
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F
Rating: 5 out of 5
Everything went very well: the exchanges with the responsive customer service, the delivery, and the quality of the product.
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S
Rating: 5 out of 5
Very good, impeccable service. I recommend!
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C
Rating: 5 out of 5
I love it, although the prices could be a bit lower, it's sometimes excessive.
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C
Rating: 4 out of 5
Navigation on the site is simple and effective; there was a small issue with the order, confusion between the quote and the final order, probably due to a long gap between the two! Perfect delivery, thank you.
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C
Rating: 4 out of 5
Disappointed with the delivery; it was supposed to be delivered to my home, and I was delivered to a pickup point.
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G
Rating: 5 out of 5
fast shipping
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D
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
Package received before the announced date, just in time for Christmas. Product meets expectations.
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V
Rating: 5 out of 5
Well-designed site, easy to use with sensible criteria
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M
Rating: 5 out of 5
Very good!
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R
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
Very satisfied, fast and careful shipping
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D
Rating: 5 out of 5
Order received well
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L
Rating: 5 out of 5
Quality products
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S
Rating: 5 out of 5
Very good quality; I have one that has lasted for years without any issues.
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C
Rating: 4 out of 5
correct
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Y
Rating: 5 out of 5
ultra-fast shipping
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C
Rating: 5 out of 5
So the site itself is fine, but the delivery is a disaster; none of my orders have gone smoothly. The carrier is unreachable and postpones deliveries for no reason; it's a catastrophe. The packages arrive damaged; fortunately, the products are of good quality, otherwise, I wouldn't order anything just for that.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. Despite all the care our teams put into preparing orders, they can exceptionally suffer from the unpredictability of transport (especially during this busy end-of-year period). We regret this particularly disappointing situation for you and sincerely apologize for the inconvenience caused. We are informing our logistics service, which will take the necessary steps with the concerned carrier to ensure that this situation does not happen again. We want to thank you for your trust and loyalty while highlighting the quality of our products in your review. We hope to have the pleasure of seeing you again in 2024 on our site. We wish you an excellent day.
P
Rating: 4 out of 5
Product as described and delivered on time
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J
Rating: 5 out of 5
Very good
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L
Rating: 5 out of 5
Wide selection, order delivered on time and in good condition.
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F
Rating: 5 out of 5
very good product
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S
Rating: 2 out of 5
Following the purchase of a damaged mobility kit, I sent a message to customer service, and I am still waiting for a response; it has already been about 10 days. There is no need to rush.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. The response time from our customer service has been somewhat extended during this busy end-of-year period. Our customer service has processed the exchange of the product. We sincerely apologize for the inconvenience caused and thank you for your patience. We hope to see you again in 2024 on our website wesco.fr. Have a nice day.
S
Rating: 5 out of 5
Very clear site, easy order, fast delivery
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S
Rating: 5 out of 5
easy search
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M
Rating: 5 out of 5
easy access
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M
Rating: 5 out of 5
Fast delivery. For the price we pay for the items, the shipping costs could have been waived.
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M
Rating: 5 out of 5
Delivery arrived faster than expected, great.
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Y
Rating: 5 out of 5
Delivery on time
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J
Rating: 5 out of 5
Very happy, fast and careful delivery. Can't wait to open it for Christmas!
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