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M
Rating: 4 out of 5
disappointed by a delivery in several packages and a lot of unnecessary plastic!!!!!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 080 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
Reset filtersH
Rating: 4 out of 5
Overall, I am satisfied with my wesco orders except for a few exceptions
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O
Rating: 4 out of 5
targeted products for early childhood and durable furniture
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H
Rating: 4 out of 5
The delivery service is top-notch. Little information when there is a delay due to supply shortages (long delivery time of 7 weeks), but quick response when contacted.
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C
Rating: 4 out of 5
I appreciated that the carrier called me before planning the delivery to know my availability. The delivery was quick. The delivered mattress arrived in perfect condition. I find the website a bit impractical, not very intuitive in terms of search categories, but maybe it's just me who doesn't know how to search.
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C
Rating: 4 out of 5
Order placed easily and fast delivery, I was able to choose the day and as I requested, the delivery person called me 10 minutes before arrival.
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N
Rating: 4 out of 5
Very good site offering quality and durable material but still quite expensive for individuals! I am a childminder
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M
Rating: 4 out of 5
Professional and practical site, quality material over time.
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B
Rating: 2 out of 5
I am a childminder with 4 two-year-olds. I needed a large table for activities and meals. I chose the small Louisa table but unfortunately, I received the large one. Way too high for the children. What a disappointment to have to wait at least a month for the exchange because it is out of stock!!!
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the error that occurred during the preparation of your order and fully understand your disappointment. Regarding the Louisa table, it is currently being restocked. We thank you for your patience and assure you that we are doing everything possible for you to receive it as soon as possible. We are sincerely sorry for this situation and we hope you will give us a second chance to make a better impression when you return to our site next time. Have a nice day.
M
Rating: 4 out of 5
Order received quickly.
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S
Rating: 4 out of 5
Very satisfied, the order arrived quickly and was in line with our expectations.
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M
Rating: 4 out of 5
Very simple
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O
Rating: 4 out of 5
This is the first time I am ordering from this site, and I think there are improvements to be made regarding the checkout process. Otherwise, a wide choice of products and competitive prices. I want to say that customer service as well as after-sales service are very competent and very responsive. The negative point is the delivery time, which is a bit long.
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E
Rating: 4 out of 5
The search engine is not the easiest for me to understand. I feel like I'm missing some products that interest me by typing certain words and not others.
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C
Rating: 4 out of 5
I really like this site without any problems, that said, it is not within everyone's reach, it remains extremely expensive.
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A
Rating: 4 out of 5
Site okay
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V
Rating: 2 out of 5
Delivery issues. Order delivered in 3 parts, without the missing products being indicated. Package condition damaged and not suitable for its contents. Order placed on 01/10/2025 and last items received on 02/21/2025.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry to hear that the delivery of your order did not meet your expectations and we sincerely apologize for these inconveniences. In the order confirmation email, we mentioned a longer delivery time due to the availability of certain references and their restocking. However, we completely understand that a long wait is always disappointing. Regarding the condition of the package, we assure you that our orders are prepared with the utmost care. However, it can happen that they suffer from the uncertainties of transport and arrive damaged independently of our will. We hope to have the opportunity to see you again soon on our site and that you will give us a second chance to make a better impression. Have a nice day.
M
Rating: 2 out of 5
Delivery problem and product description.
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S
Rating: 4 out of 5
Good
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M
Rating: 4 out of 5
A bit long to send, delivery by DPD was a bit catastrophic. But the quality of the products and the responsiveness of customer service are really very good.
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A
Rating: 2 out of 5
We have placed several orders with you. For several orders, we had to call customer service because parts of the furniture were damaged (screws lying in the boxes that scratched the furniture, cracked furniture, missing screws). After contacting customer service, I am still waiting for a replacement board that has not yet arrived after 3 weeks of delivery, but I have not heard back. I would not recommend you.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We completely understand your dissatisfaction and sincerely apologize for this situation, which does not reflect our usual quality standards. After checking with our customer service, we confirm that the missing part has been shipped and will reach you in the coming days. We once again extend our sincerest apologies for this inconvenience and hope to have the opportunity to regain your trust during your next visit to our site. Have a nice day.
C
Rating: 4 out of 5
Ease of use
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Y
Rating: 4 out of 5
Very responsive customer service. Delivery without problems but the quality of the packaging (a simple thin cardboard) for a rug at this price could be improved.
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G
Rating: 4 out of 5
Reactive and in line with the order
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E
Rating: 4 out of 5
Practical site. Just a damaged box (packaging of the large rug) because it did not close well: fortunately the rug is in good condition.
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F
Rating: 4 out of 5
Some products are super expensive, I have given up on many purchases because of the prices which I find unjustified.
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Response from Wesco
Hello and thank you for your feedback. By choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years and supporting the employment of our 220 employees. For these reasons, our prices are calculated as fairly as possible and cannot be those practiced by some giants of e-Commerce. We hope that in light of these elements, you will be able to appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.
A
Rating: 4 out of 5
Very good
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I
Rating: 4 out of 5
Order received on time and products met my expectations.
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M
Rating: 4 out of 5
Good. Good products.
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D
Rating: 4 out of 5
Prices are high for a childminder.
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C
Rating: 4 out of 5
Nothing to report: fast delivery, careful shipping (but the ordered product was not fragile).
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P
Rating: 2 out of 5
Supplies received not in accordance with the initial order, in addition to not having the correct reference, the 'dust-free' chalk boxes arrived broken!
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Response from Wesco
Hello and thank you for taking the time to report this issue to us. We sincerely apologize for this inconvenience. To offer you a quick and suitable solution, we invite you to write to us at [email protected] (specifying your order number and attaching a photo of the damaged product). We hope you will give us a second chance to make a better impression by returning to see us soon on wesco.fr. Have a nice day.
R
Rating: 4 out of 5
Site with many choices; perhaps too many criteria with toys that end up in several categories.
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S
Rating: 4 out of 5
Only downside is a bit long between order and delivery.
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J
Rating: 4 out of 5
During my last order, some parts of plastiroc were grayish and not white. I suspect this product is not made by you, but perhaps it would be useful to mention it to the manufacturer. Thank you.
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F
Rating: 4 out of 5
Perfect timing and order!
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C
Rating: 4 out of 5
The site is well made but I regret not having access to the pdf catalog (in my case I was looking for fitted sheets with pockets in sponge)
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Response from Wesco
Hello, thank you for your feedback. An interactive version of the catalog will soon be available on our website. See you soon on wesco.fr!
L
Rating: 4 out of 5
Hello, the site is good, but for a first order, no gesture of goodwill, not even the shipping costs
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F
Rating: 4 out of 5
Delivery times are very long
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E
Rating: 4 out of 5
product and delivery impeccable, one of the boxes was punctured because the bike moves inside the box during transport. (fortunately nothing was damaged)
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