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E
Rating: 4 out of 5
product and delivery impeccable, one of the boxes was punctured because the bike moves inside the box during transport. (fortunately nothing was damaged)
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
Reset filtersL
Rating: 4 out of 5
Very good material, a bit expensive however
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J
Rating: 4 out of 5
Very long delivery!
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E
Rating: 2 out of 5
Delivery too long Half-open pen box
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A
Rating: 4 out of 5
Hello! Satisfactory order, in terms of the ordered products, and the ease of ordering. Regarding delivery, the order arrived in several shipments, including for similar products (sticks). One of the items in the order (some fabric fruits) arrived late, and with an enormous box (at least 5 times too big), while the one that contained them, adjusted to their size, would have sufficed.
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B
Rating: 4 out of 5
Difficult to find what you want. Then toys advertised for 2-year-olds and when reading the description it says 3 years. Upon receiving the package, we could have put 3 or 4 boxes of toys inside.
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F
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Satisfied
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M
Rating: 4 out of 5
quick reception and delivery matching expectations.
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C
Rating: 4 out of 5
Very satisfied with the sensory igloo which meets my expectations. Less satisfied with the inflator/deflator which is very noisy and not very durable over time!
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A
Rating: 4 out of 5
Very good product, in accordance with the description. The order tracking is appreciated since one color was missing on cones replaced by another. The only downside, an impressive number of boxes, sometimes with only 1 cone of 33cm in a box of 60x40cm.
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J
Rating: 4 out of 5
I cannot give you my opinion directly because I placed the order for an association and I am just the intermediary. The package has not yet been delivered to the recipients. (perinatal service hospital STE Musse in TOULON)
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the product or its specifications. It has therefore not been published as it cannot provide any guarantee or advice to future buyers.
M
Rating: 4 out of 5
simple navigation
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F
Rating: 4 out of 5
Pleasant site
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B
Rating: 2 out of 5
The expected time to receive the order was already announced as more than 10 days (which is already very long) and the package didn't even arrive as expected... but with a delay... known defect... To be corrected....
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your order. We are sincerely sorry to learn that your package arrived late (beyond the initially announced deadline). We understand how frustrating this can be and we apologize for this inconvenience. We hope to have the opportunity to see you again on our site and provide you with an experience that meets your expectations. Have a nice day.
M
Rating: 2 out of 5
The item was missing from the package, complaint made to Wesco but no news.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your order. We are sincerely sorry to learn that an item was missing from your package. However, our customer service has not received any complaint regarding this issue. We invite you to contact them at the following address: [email protected], specifying your order number and the problem encountered. Our team will be happy to provide you with a solution as soon as possible. We thank you in advance for your understanding and patience. We hope to have the pleasure of seeing you again on our site to offer you a better experience. Have a nice day.
F
Rating: 4 out of 5
Ordered on 30/12/2024, I was delivered on January 15. For a reception time between January 10 and 13, 2025.
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M
Rating: 4 out of 5
The site is quite readable, but a CSR policy is displayed while the shipments are made in 4 packages, which doesn't seem very CSR to me. Moreover, the shipping time of 10 days is long.
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C
Rating: 4 out of 5
Nothing to report! Everything is okay!
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M
Rating: 4 out of 5
Very good site but prices a bit excessive. I would order more if it were cheaper
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M
Rating: 4 out of 5
Fast delivery, items that match their description well. We are satisfied with our order.
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É
Rating: 2 out of 5
Order placed on 21/12/24, to be delivered by 9/01/25 at the latest, still not received on Monday 13/01/25.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for not meeting our commitments regarding the initially announced delivery time and we apologize. According to our information, your order was delivered on 13/01 at the pickup point. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
D
Rating: 4 out of 5
Delivery time a bit long but otherwise everything is okay
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F
Rating: 4 out of 5
Satisfied with the delivery and the order placed.
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J
Rating: 4 out of 5
Ease of navigation. Delivery a bit long
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P
Rating: 4 out of 5
Well arrived well packaged, even if it could arrive a bit faster the slides are very good value for money but it's more for fixed microscopes, not easy on a small portable microscope for observation... but that comes from my choice... there are no smaller slides for small portable microscopes.. Thank you.. good site
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M
Rating: 4 out of 5
I give only 4 stars because my entire order did not arrive at the same time, my last bibs took several weeks
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D
Rating: 4 out of 5
Product conforms to the description
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D
Rating: 2 out of 5
Defective gift, tested 3 days before Christmas.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. In the additional information on the product sheet, we clearly specify that it is a non-electrified version. We regret that you missed this information and we hope that the product will still bring you satisfaction. Have a nice day.
R
Rating: 2 out of 5
Delivery deadlines are not respected; it was planned to be given today for the school's Christmas, but still in transit, the children were very disappointed.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are deeply sorry for the failure to meet the delivery deadline and fully understand your dissatisfaction with this situation. The carrier responsible for delivering your order should contact you during the day to agree on a delivery date. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. For any questions, our customer service remains at your disposal at 05 49 80 01 66. With our renewed apologies, we wish you a very happy end of year celebrations.
C
Rating: 4 out of 5
very good
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S
Rating: 4 out of 5
Just the delivery, I paid to have the goods the next day, more than €14, and it only arrived the day after.
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C
Rating: 4 out of 5
The material is very good. The only issue is that delivery with DPD is a disaster in terms of timing and professionalism.
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S
Rating: 4 out of 5
Carefully packaged delivery, nothing to complain about...;)
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N
Rating: 4 out of 5
Good site but delivery a bit slow.
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A
Rating: 2 out of 5
I am very disappointed, but this is more about the delivery. Being a professional in early childhood, I confidently turned to Wesco for the purchase of a table for the children I care for. So already a very long delivery time, a month (for a table in stock) and then a week delay on the date that was initially indicated to me. And the big surprise, already a very unpleasant delivery person, a box that was open and in very poor condition and especially no legs for the table!!! I had to contact Wesco several times to finally be informed that I would be delivered the missing legs but not before mid-January! So another month and a half later than the top... That said, the top seems to be in good condition and of good quality.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the delivery service and the disappointment caused. We apologize and thank you in advance for your patience. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
C
Rating: 4 out of 5
Product as described
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C
Rating: 2 out of 5
Nothing to say about the delivery
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S
Rating: 2 out of 5
I really like Wesco products but I am disappointed with my last order. Indeed, I did not receive one of the ordered products and my daughter will not have it for Christmas. No solution was proposed before this date.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We sincerely apologize for this order preparation error. Our customer service has processed your request and is proceeding with the reshipment of the missing product. We hope you will give us a second chance to make a better impression by visiting our site again soon. Have a nice day.
N
Rating: 4 out of 5
I find it a bit small for a two-and-a-half-year-old child
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