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G
Rating: 4 out of 5
Practical and easy-to-navigate site
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
Reset filtersL
Rating: 4 out of 5
Fairly easy to access, instant quotes. It can be a bit long if the order is large (check the paper catalog first to have the codes and go faster...)
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S
Rating: 2 out of 5
Long delivery and disappointed with the quality of the bibs ordered despite a high price. As a professional in early childhood, I thought I would find better quality on the site. Not sure about placing a new order.
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B
Rating: 4 out of 5
Receipt of items conforms to the order
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-
Rating: 4 out of 5
Speed of customer service
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D
Rating: 4 out of 5
Delivery time too long
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M
Rating: 4 out of 5
Order received quite quickly, very well packaged. Prices are quite high, mattress price has increased, not cool on that side! Otherwise, everything is okay, thanks to the wesco team.
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M
Rating: 4 out of 5
Good but lacks the exact dimensions of the ordered product(s)
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R
Rating: 4 out of 5
order received quickly
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Z
Rating: 4 out of 5
Careful delivery but a bit slow... I still recommend it!
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L
Rating: 4 out of 5
Easy navigation, delivery times a bit long!
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P
Rating: 2 out of 5
Hello, More than a month to deliver a package, an impact on one of them... I've seen better...
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
M
Rating: 4 out of 5
Delivery errors. And a delivery slip from another nursery in the package, I had to be put in phone contact with the other nursery
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É
Rating: 2 out of 5
Had major difficulties ordering for a town hall... My order was canceled without contacting me. Not to mention the delays due to the cancellation of my order. At this time, my order is marked as delivered... But I don't know where because I don't have it!!!!!! I open at 9 am, there was an attempt yesterday at 6:45 am!!!!!! and today at 8:26 am... where it is marked delivered but the town hall was not open!!!!!!
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Response from Wesco
Hello and thank you for sharing your opinion. We sincerely regret that your experience on our site has caused such dissatisfaction. After checking, we confirm that your order from November 18 was shipped and, according to the carrier, delivered within the announced time frame. However, we understand your frustration if you have not located your package. Our customer service is available at 05 49 800 166 to provide you with proof of delivery and in case you cannot find the package, to open a claim with the carrier. Have a nice day.
C
Rating: 2 out of 5
Delivery was late and some items were damaged
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We sincerely apologize for the quality defect. Your complaint will be handled by our customer service within 48 hours. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
C
Rating: 2 out of 5
Package received without a box, in plastic with a hole, not easy for gift wrapping, the carrier came 2 times, the package was supposed to be delivered to my mom who is 80 years old and not mobile, my partner had to meet him because the delivery person stopped 300m from the home otherwise he would have had to make a detour. The packaging and delivery are not top-notch, I haven't opened the plastic yet, I hope nothing is damaged. I have not received the second package.
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We have forwarded your feedback regarding the shipping packaging to the concerned service. Indeed, it is not normal for it to have arrived damaged. We hope that the motor skills modules will meet your satisfaction and that you will renew your trust in us by returning to our site next time. Have a nice day.
M
Rating: 4 out of 5
TOP QUALITY PRODUCT. Easy access and ordering on the site with your account. Quick contact with customer service by email. TOO BAD YOU NEED THE SHIPPING EMAIL OF THE PRODUCT TO ACCESS THE PACKAGE TRACKING.
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Response from Wesco
Hello, thank you for taking the time to evaluate your shopping experience on our site. You can track your order in several ways: - from the order confirmation email by clicking on "track my package" - directly from our site: https://www.wesco.fr/tracking/ - from your personal space, in the "my orders" section. See you soon on our site, Have a nice day.
C
Rating: 2 out of 5
The delivery date proposed by Wesco at the time of the order and confirmed by care was not respected. It occurred on November 19 instead of the 14th. The rug could therefore not be given on time. Furthermore, the large cardboard box arrived open due to a clear lack of tape. The rug was therefore soiled on the concerned side. The delivery person took the time to check with us the complete condition of the rug.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the delivery delay as well as for the issue encountered with the shipping packaging. Regarding the rug, you have the option to file a complaint with our customer service at [email protected] (specifying your order number and attaching a photo of the product). We renew our apologies and hope you will give us a second chance to make a better impression when you return to our site. Have a nice day.
M
Rating: 2 out of 5
I bought these diapers because I was told that the T6 cheeks were no longer sold
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P
Rating: 4 out of 5
Received very quickly
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H
Rating: 4 out of 5
Products available and delivered quite quickly
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C
Rating: 4 out of 5
not easy to navigate from one page to another
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#
Rating: 4 out of 5
simple and efficient, quote done in one click, quick order (much simpler than the administrative burdens of local authorities to place an order)
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E
Rating: 4 out of 5
Not enough information about the shipment and delays.
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C
Rating: 4 out of 5
A lot of material on the site so the order takes a long time to make. But very positive because there is a lot of choice!!!!!
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Response from Wesco
Hello and thank you for your positive review. To facilitate your next visit, feel free to use the search bar at the top of the site or click on 'Order by reference' or browse our different categories (Furniture and Decor, Childcare, Games and Toys...). We thank you for your loyalty and trust. We look forward to seeing you again soon on wesco.fr. Have a nice day.
C
Rating: 4 out of 5
Site a bit slow
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L
Rating: 4 out of 5
Very happy. The shipment is quick and careful. The site is not very intuitive but you eventually find what you need... Some items that are not from the Wesco brand are more expensive than in other stores.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are happy to read your positive review regarding the quality of your order and its shipment. To facilitate your next visit, feel free to use the search bar at the top of the site or to use the online chat available 24/7. Additionally, by choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years, and you are supporting the employment of our 220 employees. For these reasons, our prices are calculated as fairly as possible and cannot be those practiced by some e-commerce giants. We hope that in light of these elements, you will appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.
L
Rating: 4 out of 5
Everything went very well, I find that the quality of the products is up to par. A small downside on one of the packages regarding the stackable beds, as some screws were missing.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for this oversight in your order. Our customer service has processed your request and is taking the necessary steps to send you the missing screws. We apologize for this inconvenience and sincerely thank you for your loyalty. Have a nice day.
M
Rating: 4 out of 5
Order delivered quickly, no issues.
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J
Rating: 4 out of 5
I give 4 stars because there is room for improvement regarding the packaging of the parcel, which is too easily opened on the sides without needing to be torn, allowing for too easy theft of the contents; the packaging cardboard needs to be reviewed.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are forwarding your concrete example to the logistics department to verify our shipping packaging and ensure that this is an exceptional case. We hope that your order fully satisfies you and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
S
Rating: 4 out of 5
Nothing to report. Positive review.
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T
Rating: 4 out of 5
Simple and effective
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L
Rating: 4 out of 5
Many product references that seem to be of good quality.
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M
Rating: 4 out of 5
Hello, I commend your speed and I am ready to recommend other colleagues to consult your site for purchasing activity materials for children.
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F
Rating: 2 out of 5
The package almost never arrived. I wanted to send it to a Colissimo relay. It was stamped as 'private shipment' and not 'relay shipment'. This created a misdirection error, I had to claim with the post office for it to be found and redirected.
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L
Rating: 4 out of 5
No issues, order received on time, material as described.
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S
Rating: 4 out of 5
Highlighted product, smooth navigation
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B
Rating: 4 out of 5
I would have liked to be able to watch a video, a tutorial to use the material... I have an autoimmune disease that makes it difficult for me to use my hands... what seems obvious to you is not for me...
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Response from Wesco
Hello and thank you for taking the time to share your opinion with us. These writing aid products are designed to be slipped onto the tips of pencils, near the lead. Their role is to help position the fingers correctly to promote a three-finger grip and facilitate the writing gesture. Our marketing team will study your request and consider possible improvements to be made to the product page (usage video for example). We thank you for your trust and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
O
Rating: 4 out of 5
Very unpleasant to be interrupted by verified reviews; I don't have time to redo my comments; I don't know where they went.
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A
Rating: 2 out of 5
Defective toy guitar.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We are sincerely sorry for the quality issue and we apologize. Our customer service has properly handled your complaint and provided you with a solution. We hope you will give us a second chance to make a better impression by visiting us again soon on our site. Have a nice day.