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C
Rating: 4 out of 5
Very good for the little ones, they can easily take them.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
Reset filtersM
Rating: 4 out of 5
Nothing to report, very good service, fast
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C
Rating: 2 out of 5
I haven't received a follow-up regarding my complaint.
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Response from Wesco
Hello and thank you for alerting us by leaving a review. Our customer service has received your complaint and will get back to you today. We apologize for the processing delay and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
L
Rating: 2 out of 5
I still haven't received the bed, 1 package delivered out of 2
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are sorry if the delivery time does not meet your satisfaction. According to our information, the delivery of the second package is scheduled for today (as indicated in your order confirmation). We thank you for your patience and loyalty. We hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
A
Rating: 2 out of 5
Delivery box too "soft", box bent and perforated so the poster as well..
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the problem encountered and extend our sincerest apologies. In order to provide you with a solution, could you please write to [email protected] specifying your order number, the issue encountered, and attaching a photo of the damaged product? We thank you in advance for your cooperation and hope that you will give us a second chance to make a better impression when you return to wesco.fr next time. Have a nice day.
C
Rating: 4 out of 5
clear site, quick order
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E
Rating: 4 out of 5
Reliable site recognized for its quality among small businesses. Not always easy to navigate in searches.
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M
Rating: 4 out of 5
Searching is easy but the catalog is not superfluous
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E
Rating: 4 out of 5
Perfect tracking and delivery
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C
Rating: 4 out of 5
Correct overall,
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M
Rating: 4 out of 5
Fluid and clear site
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I
Rating: 4 out of 5
Good.
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M
Rating: 4 out of 5
Order received in several parts, but in accordance with the order.
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Rating: 2 out of 5
Site inaccessible by phone, which is a pity. Deliveries made in small bits, something is always missing, I am NOT satisfied.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We sincerely regret the way your order delivery is being handled and we would like to apologize for the inconvenience caused. We hope to have the opportunity to make a better impression and regain your trust by offering you a better experience during a future visit to our site. Have a nice day.
O
Rating: 4 out of 5
The site is quite simple to use, you can find everything you want and more. There is a wide choice in terms of materials or toys, accessories, etc. It's just a shame that the prices are so high because we can't afford to buy everything we need or want for work (childcare assistant) all at once but in several times.
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M
Rating: 4 out of 5
Overall smooth navigation. Delivery a bit long.
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C
Rating: 4 out of 5
Delivery was okay and fast. WESCO items remain expensive and not affordable for everyone.
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B
Rating: 4 out of 5
Fast order and delivery.
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C
Rating: 4 out of 5
The ordered items are very good. The delivery went well except that there was a one-day delay and I was not informed. I had to call myself to find out what was happening.
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C
Rating: 4 out of 5
Fast delivery, products matching the description; however, a lot of cardboard was used for this order even though we recycle.
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H
Rating: 4 out of 5
The site is easy to use; however, some age criteria are not always taken into account.
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M
Rating: 4 out of 5
Quality product, a safe bet
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C
Rating: 4 out of 5
In general, these are good products, sturdy, secure, and suitable
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J
Rating: 4 out of 5
Very good site
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E
Rating: 4 out of 5
Quite simple
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M
Rating: 2 out of 5
2 defective items! Customer service unreachable by phone.
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Response from Wesco
Hello and thank you for alerting us by leaving a review. We are sorry that you received defective products and we sincerely apologize for the inconvenience caused. In order to provide you with a solution, could you please write to [email protected] specifying our order number and attaching photos of the damaged products? We are particularly sorry for this situation and we hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
K
Rating: 4 out of 5
The site is well made, good navigation
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N
Rating: 4 out of 5
Fast delivery, I recommend this site
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B
Rating: 2 out of 5
Scheduled delivery between August 16 and 18. Excuse of the Olympics for not shipping it. Need to send an email to ensure that the postponed delivery in mid-September happens before the Paralympic Games to hope to receive it before the start of the school year. Thanks to the person who acted quickly.
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M
Rating: 4 out of 5
Rasttttt
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C
Rating: 4 out of 5
The blanket suits me but I didn't understand why the delivery was so far from my home, not having a car I had to go there on foot, this does not encourage me to place another order
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V
Rating: 4 out of 5
Very good, but I take away one star because I find it very expensive for what it is. €15.95 with shipping costs is starting to be a bit much. But otherwise, fast and careful shipping, nothing to say.
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E
Rating: 4 out of 5
Very good, too bad the cart empties when you don't order right away! Delivery as planned! I was surprised to receive the rug even though it was out of stock until the end of September normally! Delighted!!
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O
Rating: 4 out of 5
Very good experience but a bit long delay
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M
Rating: 4 out of 5
Careful order and delivery without problems
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M
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Easy search
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T
Rating: 2 out of 5
The ordering system is not suitable for professionals (schools). It is difficult to order without going through an online purchase. An order via phone and the accompanying advice would be more practical than ineffective searches.
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Response from Wesco
Hello and thank you for taking the time to evaluate your shopping experience on the site. We are sorry to hear that it was not optimal for you. The site offers different options specifically dedicated to professional purchases: the possibility to split your order into several packages, have your order validated by a third party, manage an allocated budget from your customer account... Our technical teams do their best to make the use of the site as smooth as possible. However, if you encountered a blockage, we remain available at the email address [email protected] in a logic of continuous improvement of our services. Have a nice day.
P
Rating: 4 out of 5
Very good site but my order does not match the visual.
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M
Rating: 4 out of 5
No particular issues.
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