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B
Rating: 4 out of 5
Nothing to complain about except that the bibs were loose in the package and one already had a snag.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
Terrible material and the elastics are way too thin, in 2 minutes the assistants will break them.
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M
Rating: 4 out of 5
Very good.
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T
Rating: 4 out of 5
Package left in front of my door by the carrier while we were at home.
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S
Rating: 4 out of 5
Perhaps consider grouping items more (sometimes 1 single item per package) for example: 4 cushions arrived in 3 different packages or storage boxes: why not stack them instead of making 1 box per box?
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A
Rating: 2 out of 5
Error in the order, I made a complaint but no news.
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Response from Wesco
Hello and thank you for alerting us this way. Your complaint has been duly noted by our After Sales Service. However, due to the summer holiday period, it has not been processed at this time. Please believe that our services will do everything possible to provide you with a response as soon as possible. Thank you for your understanding and see you soon on our site wesco.fr.
M
Rating: 2 out of 5
Several palettes of gouache arrived broken. And we have no feedback from customer service.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the issue encountered and we apologize for the delay in response from our customer service. Despite all the care we take in preparing our orders, it can happen that they are mishandled during transport. Our customer service responded to you today and has taken the necessary steps to send you new compliant palettes of gouache. Despite the problem with this order, we hope to have the opportunity to see you again soon on our site. Have a nice day.
N
Rating: 4 out of 5
Wesco products are of very good quality and suitable for little ones. I place a few orders based on my needs as they are super sturdy and last over time if well maintained..! I am a childcare assistant and I love these products even though I find them relatively expensive and it would be interesting to benefit from preferential rates and I would not give a 5/5 rating due to the prices.
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Rating: 4 out of 5
I am satisfied with the quality of your products and I gladly recommend them. However, I noticed that the profit margin seems to be significantly higher than that practiced by standard suppliers.
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C
Rating: 4 out of 5
I am satisfied with my order but the ink bottles are not hermetically sealed and leaked during transport.
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C
Rating: 2 out of 5
Impossible to get a response to my request for return and exchange of a product ordered that does not work
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize for the response time. Our customer service has taken the necessary steps to address your complaint. We hope you will give us a second chance to make a better impression by returning to us soon on wesco.fr. Have a nice day.
C
Rating: 4 out of 5
a bit of a delay, too bad
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L
Rating: 4 out of 5
The bunk bed would be perfect if it were a bit wider
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N
Rating: 4 out of 5
Very happy.
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G
Rating: 4 out of 5
Well-made site and quite easy to make a choice.
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E
Rating: 4 out of 5
Site is okay, registering a new order reference within the municipality is delicate for me, quote is okay, placing the order was 'messy' (good for agreement, internal order reference.... Order tracking is average due to too many exchanges with different interlocutors or rather computer robots.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are particularly attentive to comments regarding the user experience on our site (intuitiveness, ease of navigation...). We would be happy to learn more about the difficulties you encountered, so please feel free to write to us at [email protected]. Your feedback is valuable to help us identify areas for improvement and provide you with an even better experience during your next visit to our site. Finally, we inform you that your review will not be published on our wesco.fr site as it does not comply with the rules of the Verified Reviews platform (familiar term for example). Have a nice day.
L
Rating: 4 out of 5
Prices are attractive and delivery is fast. However, this year I am disappointed with the care taken in the shipment. A binder arrived cracked and will not be usable, and two notebooks arrived bent and dog-eared.
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M
Rating: 4 out of 5
Very good products, quality, fast delivery, compliant with the catalog. Very satisfied.
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C
Rating: 4 out of 5
Very good.
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B
Rating: 4 out of 5
Very good product, very robust, true to the description, fast delivery, nothing to say.
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V
Rating: 4 out of 5
Quite fast. Good.
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M
Rating: 2 out of 5
Very disappointed, I ordered chalk (among other things) that arrived broken and in pieces. Coincidentally, we cannot make a complaint for this item (well, that would be too easy!).
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Response from Wesco
Hello and thank you for sharing your feedback. We sincerely regret that the chalk was damaged during transport despite the care taken during the preparation of our orders. In order to provide you with a solution, we invite you to send us a complaint by email at [email protected] (including a photo of the concerned product). We hope to have the pleasure of welcoming you back to our site soon. Have a nice day.
E
Rating: 4 out of 5
Hello, Delivery by post, perfect, but after unpacking... not great.
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M
Rating: 4 out of 5
A small downside on the delivery because the last order was delivered to Mrs. Lemaire's mailbox, who had moved 3 days before. We could not retrieve our order until 10 days later. Our delivery address is correctly at the mailbox 'Familles rurales'. Thank you.
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M
Rating: 4 out of 5
Everything is OK.
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C
Rating: 2 out of 5
Ordering via the site is not very practical.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry to read that you encountered difficulties in placing your order. We remind you that our customer service is at your disposal to assist you at any time (https://www.wesco.fr/services-client.html). Do not hesitate to contact us during your next visit to our site. We look forward to seeing you again soon, and we wish you a very nice day.
E
Rating: 2 out of 5
The wooden discs are of at least two colors, there are several stains on some discs. Having seen this product elsewhere, I am very disappointed. I don't see how with acrylic paint, we will make this gift pretty. Moreover, the discs are of any size.
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S
Rating: 4 out of 5
Light and very practical
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F
Rating: 4 out of 5
good
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N
Rating: 4 out of 5
Very good, quality products but a bit long delivery time for this order (even if it ultimately arrived earlier than expected) because the product was not available. Moreover, I was not notified of the delivery, fortunately I was present...
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C
Rating: 4 out of 5
.....
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of our site or our services. It has therefore not been published as it cannot provide guarantees or advice to future buyers.
J
Rating: 4 out of 5
Ps always found the products with the search or the category!
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N
Rating: 2 out of 5
Product error. The chair delivered is not the one ordered. I find it complicated to contact customer service.
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Response from Wesco
Hello and thank you for alerting us to the situation in this way. We sincerely apologize for this order preparation error. We invite you to file a complaint with our customer service at [email protected] (specifying your order number and attaching a photo of the received chair). Exceptionally, our customer service processing times may take up to 7 days. We thank you in advance for your understanding towards our teams who are doing their best. We hope you will give us a second chance to make a better impression by coming back to visit us soon on wesco.fr. Have a nice day.
C
Rating: 2 out of 5
Packaging with a simple plastic bag, so some modules arrived dirty, others damaged! Moreover, there was an error with one of the ordered products, I did not receive the correct one. Bad experience!
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L
Rating: 4 out of 5
Good
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C
Rating: 4 out of 5
Very good delivery times
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H
Rating: 4 out of 5
The material is good, of good quality
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C
Rating: 4 out of 5
Some problems at the time of validation. Order multiplied by mistake.
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S
Rating: 4 out of 5
Order received quickly
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M
Rating: 2 out of 5
Knowing the products already, they will surely be very good, but I still need to receive them!! Their delivery service is very poor with very bad reviews online. And their customer service is unreachable...
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize as indeed the delivery should not have happened this way. Our logistics service is getting in touch with the concerned carrier to ensure this does not happen again in the future as it is unacceptable for you as well as for Wesco. Despite this regrettable situation, we hope that the ordered products will meet your satisfaction. We hope that your loyalty will not be tarnished and that you will still come to see us soon on wesco.fr. Have a nice day.