Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Quality items, well packaged, well-constructed site. Thank you Wesco. Mediocre delivery from DHL with tracking information not provided in 3 steps.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We appreciate your trust and loyalty to Wesco. We are particularly pleased to read your satisfaction regarding the quality of our products and our site. This values the work and commitment of our teams on a daily basis. However, we regret that the delivery tarnished this very positive feedback. We will forward your delivery experience to the logistics service, which will take the necessary steps with the concerned carrier to clarify any potential technical issues with the tracking of packages. We hope to have the pleasure of seeing you again soon on wesco.fr. Have a great day.
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Ville De Soissons -.
Rating: 4 out of 5
following a purchase from 29/03/2024
Nothing to report from a particular perspective.
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Jessica L.
Rating: 4 out of 5
following a purchase from 02/02/2024
Navigation on the site is not always easy, I had to call.
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Aida B.
Rating: 4 out of 5
following a purchase from 25/03/2024
The delivery took place earlier than I had requested, as I was away from home. Fortunately, the delivery person came back when I returned, as I would not have been able to pick it up at the agency.
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Les Marmotins -.
Rating: 4 out of 5
following a purchase from 13/03/2024
not always very intuitive. did not work several times.
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Response from Wesco
Hello and thank you for this feedback. To improve our services, could you tell us what aspect you encountered a blockage? Thank you in advance.
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Appoline L.
Rating: 4 out of 5
following a purchase from 01/04/2024
simple and readable
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Baby Eveil Jacou -.
Rating: 4 out of 5
following a purchase from 21/03/2024
Variety of choices and quality products, it's a shame that the price is high regardless of the item, which significantly impacts the budget of nurseries, limiting the possibility of buying few items due to high prices. Otherwise, top quality!
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Bpc Albertville -.
Rating: 4 out of 5
following a purchase from 21/03/2024
FAST
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La Maison Des Petits Pas D.
Rating: 4 out of 5
following a purchase from 03/03/2024
All operations went smoothly. Choice of catalog, ordering, delivery, customer service contact. It's a shame that discounts are not applied over time with orders; loyalty is not rewarded.
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Andreea C.
Rating: 4 out of 5
following a purchase from 20/03/2024
Free delivery faster than expected, so very good
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Mairie De Sully-Sur-Loire -.
Rating: 4 out of 5
following a purchase from 22/03/2024
Practical
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Association C.
Rating: 2 out of 5
following a purchase from 18/03/2024
Waiting (a bit long) for a response from customer service for order non-compliance. I will rate 2 * 1/2
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Nathalie P.
Rating: 2 out of 5
following a purchase from 24/03/2024
Fast but misleading about the color
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Mac Les Lutins -.
Rating: 4 out of 5
following a purchase from 20/03/2024
Correct order and conforms to the description
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Florence J.
Rating: 4 out of 5
following a purchase from 21/03/2024
Careful shipping
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Centre Socio Culturel -.
Rating: 4 out of 5
following a purchase from 14/03/2024
Order conforms to my expectations.
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- M.
Rating: 4 out of 5
following a purchase from 14/03/2024
It is a pity that the delivery company left the package in front of the door. Fortunately, we found it the next day, but it could have been stolen.
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Cabinet De Psychomotricité -.
Rating: 4 out of 5
following a purchase from 10/03/2024
Very good materials, fast delivery. Just the sensory tiles are really small despite the measurements, the photo is not representative.
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Julie S.
Rating: 4 out of 5
following a purchase from 24/01/2024
Very good.
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Sandrine H.
Rating: 4 out of 5
following a purchase from 01/03/2024
A great site, but the prices are not accessible to everyone.
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Fabulocrèches -.
Rating: 4 out of 5
following a purchase from 26/02/2024
We received this order quickly.
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Pieds Blancs Les Aydes -.
Rating: 4 out of 5
following a purchase from 04/03/2024
It's a shame that we have to have the equipment delivered when we are passing through Cerizay!!!! This would avoid shipping costs.
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Slowane D.
Rating: 4 out of 5
following a purchase from 02/03/2024
The order was sent quickly. It’s very pleasant. Thank you. The only downside I find with the furniture is that the instructions lack precision. The boards could be numbered for better readability. Otherwise, I am very satisfied with the site and the furniture.
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Michaël B.
Rating: 2 out of 5
following a purchase from 20/02/2024
Delivery in poor condition, customer service has still not contacted me after 6 days.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. First of all, we sincerely apologize for the damaged product. Despite the care we take in preparing orders, it happens that they suffer from the uncertainties of transport, and we are equally sorry for this outcome. Our customer service has taken your complaint into account and is doing what is necessary to send you a table top that meets our quality standards. We thank you for your patience and hope that you will enjoy visiting us again soon on wesco.fr. Have a nice day.
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Mairie Anse -.
Rating: 4 out of 5
following a purchase from 28/02/2024
Perfect except for the notepad with a title that does not correspond to the item.
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Victor Antonio N.
Rating: 4 out of 5
following a purchase from 23/02/2024
You are doing an excellent job, well done!
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Emilie R.
Rating: 4 out of 5
following a purchase from 21/02/2024
A packaging where the product is not visible would have been better, otherwise impeccable and very fast service
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Viviane L.
Rating: 4 out of 5
following a purchase from 01/02/2024
Good
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Emmanuelle H.
Rating: 4 out of 5
following a purchase from 16/02/2024
Navigation is not always easy. When looking for a mattress, I had too many choices among items that were not mattresses. Shipping costs are rarely offered contrary to what is indicated (with membership in the wesco club)
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Response from Wesco
Hello and thank you for taking the time to leave a review. By joining the WESCO Club, you benefit from free delivery to a pickup point (from €25 of purchases) provided that you order products eligible for this delivery method. Bulky products like mattresses are therefore excluded. We invite you to consult our detailed T&Cs on the WESCO Club by clicking on the following link: https://www.wesco.fr/le-club-wesco-conditions-generales.html. We hope to see you again soon on wesco.fr and until then, we wish you a very good day.
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Peggy H.
Rating: 4 out of 5
following a purchase from 15/02/2024
The product was found without any problem and corresponds to our request.
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Laetitia J.
Rating: 4 out of 5
following a purchase from 08/02/2024
Wesco is a very good site for purchasing products related to early childhood. I am a childminder and I greatly appreciate your products. The only thing that might be a hindrance for us early childhood professionals is your prices. It might be good to consider making an offer for us and especially to see about creating a loyalty card.
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Response from Wesco
Hello and thank you for your loyalty and trust in the Wesco brand. It is always a pleasure for us to read our customers' satisfaction, and it only strengthens the commitments made in our CSR policy. To answer your question, we offer a Wesco Club that you can discover here: https://www.wesco.fr/clubs-avantages-wesco.html. On the agenda: exclusive benefits (free shipping, private sales...) that you can benefit from throughout the year! Remember to join this program during your next order. We look forward to seeing you again soon on wesco.fr, and we wish you a great day!
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Ludivine L.
Rating: 2 out of 5
following a purchase from 27/11/2023
Order placed on 27.11.23 and received on 19.02.24. Almost 3 months to receive a duvet/fitted sheet, that's long! No tracking without follow-up. Really disappointed
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. E.
Rating: 4 out of 5
following a purchase from 12/02/2024
.....
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Sarl P.
Rating: 4 out of 5
following a purchase from 05/01/2024
Sometimes difficult to realize the dimensions or thicknesses. If there is ever a mistake, the return is easy.
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Marie E.
Rating: 4 out of 5
following a purchase from 27/01/2024
Order received today, but the little comment left to wesco during the order was not communicated to the delivery person! Fortunately, the very kind delivery person came back another day! Order well packaged, thank you wesco, see you soon.
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Marie E.
Rating: 4 out of 5
following a purchase from 27/01/2024
Order received today, but not within the requested time slots! Fortunately, a great delivery person was willing to come back to my place!! Order well packaged, everything is ok! Thank you WESCO, see you soon Mrs. Estremo.
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Micro-Crèche L Arbre À Papillons -.
Rating: 2 out of 5
following a purchase from 19/01/2024
Accessible and simple site. Delivery not great especially in terms of packaging. Customer service not responsive following order issues.
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Response from Wesco
Hello and thank you for taking the time to alert us this way. We sincerely apologize as our quality commitments have not been met. Our sales service is doing what is necessary to resend the concerned products to you. We thank you for your positive feedback on the accessibility and ease of use of our site. We hope you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a good day.
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Christiane K.
Rating: 4 out of 5
following a purchase from 31/01/2024
Quick response from Customer Service, delivery deadlines respected.
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Rosie L.
Rating: 4 out of 5
following a purchase from 01/12/2023
Site well informed of the delivery delay with the possibility to cancel the order, delivery ok.
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Dahlia G.
Rating: 4 out of 5
following a purchase from 12/01/2024
Very good site for equipment despite some products being a bit expensive.
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