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A
Rating: 4 out of 5
Serious site.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
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Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Delivery a bit long but no issues.
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A
Rating: 4 out of 5
Very good. Just to improve: a lot of cardboard and plastic packaging compared to the weight/volume ordered.
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A
Rating: 4 out of 5
The material arrived in good condition but one of the boxes was opened (nothing was missing) the delivery person made a reservation.
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A
Rating: 2 out of 5
Item arrived with many scratches and small dents which is unacceptable for a package supposed to be new given the price!
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize and regret that our quality commitments did not meet your order. We invite you to file a complaint at [email protected] specifying the problem encountered with photos of the product in question. Our customer service will provide you with a solution as soon as possible. We hope you will give us a second chance to make a better impression by visiting us again soon on www.wesco.fr. Have a nice day.
A
Rating: 4 out of 5
Easy and quick order; well received.
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A
Rating: 4 out of 5
An express delivery would be nice.
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Response from Wesco
Hello and thank you for your feedback. For your information, an express delivery 'Chronopost 24H' is offered on many small items. See you soon on our site.
A
Rating: 4 out of 5
Practical but not easy to clean, food gets stuck in the hollow parts, and around the wooden separation between the legs.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 4 out of 5
Quick shipping
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A
Rating: 4 out of 5
Serious site but difficult to search for products in the menu
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A
Rating: 4 out of 5
Everything is very good. Except for the request for a quote for the transformation into an order. I did not understand everything.
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A
Rating: 4 out of 5
I received my product today and have not unpacked it yet
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A
Rating: 4 out of 5
Deadlines respected
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A
Rating: 4 out of 5
Fast delivery, clear and accessible website
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A
Rating: 4 out of 5
The products are perfect, impeccable quality, a small downside is that it's a bit expensive. As a childminder, I buy little by little.
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A
Rating: 4 out of 5
GOOD
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A
Rating: 4 out of 5
Between the order and delivery, little waiting
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A
Rating: 4 out of 5
Hello The items are in accordance with my order However, I would have preferred that the mat was not folded in half upon arrival but perhaps rolled up because there is a crease right in the middle
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A
Rating: 4 out of 5
Good products that met our expectations and received very quickly (immediately used during a baby reading session!). Small downside: 4 boxes for delivery. Maybe some savings to be made!!!
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A
Rating: 4 out of 5
My order arrived quickly. However, having ordered without an account, I did not receive order tracking.
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Rating: 4 out of 5
Order delivered on time indicated
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A
Rating: 4 out of 5
The search bar is not practical
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A
Rating: 4 out of 5
NSPP.
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A
Rating: 4 out of 5
Simple, clear, and well-stocked
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A
Rating: 2 out of 5
Wesco bed: unbearable plastic smell. I had the plastic smell in my mouth, sore eyes, and my whole apartment smelled. I had to give the bed to someone who could air it outside. This is unacceptable; my baby is sleeping on the floor without a bed in the meantime. No response from customer service for over 15 days. Is this plastic toxic? Endocrine disruptor? In any case, as an adult, it makes me sick. I reported it to the DGCRF.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. First of all, we apologize for the inconvenience caused and our longer response time during this summer period. We are particularly attentive to the quality and safety of our products so that they can be used without delay by children. Moreover, all our products meet the most stringent standards and are subject to regular checks by independent laboratories and by our own laboratory. In this case, the product you ordered is guaranteed to be phthalate-free and complies with the NFS 54 045 standard. Our customer service has taken your complaint into account and contacted you today. Your satisfaction is our priority; we want to provide you with a solution and understand the origin of the problem with this emblematic WESCO product that has satisfied many customers for several years. We thank you in advance for your availability and hope you will give us a second chance by returning to our site later. Have a nice day.
A
Rating: 4 out of 5
Very good, as a childminder, it is with great interest and pleasure that I discover your products.
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A
Rating: 4 out of 5
Very good. Careful packaging but, on the other hand, much too large compared to the products in my order.
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Response from Wesco
Hello, thank you for taking the time to leave a review and for your positive feedback regarding our products and their packaging. Regarding its size, several criteria come into play when choosing the shipping packaging, such as the number of products, their format, and their level of fragility. For your order, the fragility of the creative leisure items did not allow us to consider another option. With a view to continuous improvement, our logistics team is questioning daily to find new packaging solutions that combine low carbon impact and resistance to protect our products during transport. We hope that upon use, our products will continue to fully satisfy you and that we will have the pleasure of seeing you again soon at www.wesco.fr. Have a nice day
A
Rating: 4 out of 5
Product easy to find, the site is pleasant
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A
Rating: 4 out of 5
Good. Perfect.
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A
Rating: 4 out of 5
The packaging poses a problem for me. Why not package like mattresses under vacuum?
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A
Rating: 4 out of 5
More photos of the items would be good, like once opened...
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A
Rating: 4 out of 5
Nice and easy to manage site. If only the quotes... not easy to realize!
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A
Rating: 4 out of 5
Good, a bit hard though.
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A
Rating: 4 out of 5
SPEED OF TIME BETWEEN ORDER AND DELIVERY.
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A
Rating: 4 out of 5
Customer service reacts quickly but disappointed by 2 products.
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Rating: 4 out of 5
Very practical site, we find quite a lot for babies and children.
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Rating: 4 out of 5
Nothing to report, it's good.
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