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S
Rating: 4 out of 5
Very good
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
Reset filtersC
Rating: 2 out of 5
2 chairs out of 6 are damaged at reception, I made a complaint, I am waiting
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Response from Wesco
Hello,
We take note of your report and we sincerely apologize for the two chairs that arrived damaged.
We want to reassure you: your complaint has been taken into account and processed by our after-sales service. The two replacement chairs have already been sent to you and will reach you as soon as possible to complete your set.
We thank you for your patience and understanding.
Have a nice day
We take note of your report and we sincerely apologize for the two chairs that arrived damaged.
We want to reassure you: your complaint has been taken into account and processed by our after-sales service. The two replacement chairs have already been sent to you and will reach you as soon as possible to complete your set.
We thank you for your patience and understanding.
Have a nice day
C
Rating: 4 out of 5
Quick order but the box had been opened!
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F
Rating: 4 out of 5
store offering many quality references for all ages and the service is quick.
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L
Rating: 4 out of 5
materials to standard
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N
Rating: 4 out of 5
The wesco site is really good, delivery on time with tracking.
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Rating: 2 out of 5
Hello, A box arrived broken in the carton but there was no piece of plastic in it. This means it was already broken before being put inside.
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Response from Wesco
Hello,
Thank you for alerting us through this channel about this broken product received.
In order for us to check with our logistics team and quickly proceed with the replacement of your box, we invite you to make a claim with our after-sales service (SAV). Please send your request by email to [email protected] specifying your order number and attaching a photo of the broken item.
Have a nice day
Thank you for alerting us through this channel about this broken product received.
In order for us to check with our logistics team and quickly proceed with the replacement of your box, we invite you to make a claim with our after-sales service (SAV). Please send your request by email to [email protected] specifying your order number and attaching a photo of the broken item.
Have a nice day
M
Rating: 4 out of 5
Package intact and on time thank you
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A
Rating: 4 out of 5
I am satisfied with the purchases made. Overall, my order went very well. The most negative point is the price of the items, and perhaps the lack of benefits granted to early childhood professionals like childminders (of which I am one), it's a bit of a shame!
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C
Rating: 2 out of 5
Not received all items Very long delay
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Response from Wesco
Hello,
We take good note of your feedback and we are sincerely sorry for the absence of certain products in your package.
In order for us to verify your file and proceed as quickly as possible with the sending of the item not received, we invite you to make a request to our after-sales service. You can send your complaint by email to [email protected] specifying your order number.
Have a nice day
We take good note of your feedback and we are sincerely sorry for the absence of certain products in your package.
In order for us to verify your file and proceed as quickly as possible with the sending of the item not received, we invite you to make a request to our after-sales service. You can send your complaint by email to [email protected] specifying your order number.
Have a nice day
I
Rating: 2 out of 5
I only received one package out of 3 and I have no visibility on the arrival of the other 2.
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Response from Wesco
Hello,
Thank you for alerting us to this situation. We apologize for the lack of clarity regarding the delivery of your order.
After checking the tracking, we inform you that the rest of your packages are currently being delivered and will be delivered today.
If, however, it turns out that your order is still incomplete, please know that our customer service is at your disposal. You can then contact us by email at [email protected] so that we can intervene quickly.
Have a nice day
Thank you for alerting us to this situation. We apologize for the lack of clarity regarding the delivery of your order.
After checking the tracking, we inform you that the rest of your packages are currently being delivered and will be delivered today.
If, however, it turns out that your order is still incomplete, please know that our customer service is at your disposal. You can then contact us by email at [email protected] so that we can intervene quickly.
Have a nice day
S
Rating: 4 out of 5
Very good, however it's a pity that there is no regular discount for customers who purchase regularly.
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S
Rating: 4 out of 5
Very fast delivery!
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L
Rating: 2 out of 5
after 1 day of use a truck, is broken... disappointed by the quality
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Response from Wesco
Hello,
We are sincerely sorry to hear that the truck broke after only one day of use.
In order for our teams to analyze the problem and offer you a solution, we invite you to make a claim to our after-sales service. Please send your request by email to [email protected], attaching photos of the broken product.
Have a nice day
We are sincerely sorry to hear that the truck broke after only one day of use.
In order for our teams to analyze the problem and offer you a solution, we invite you to make a claim to our after-sales service. Please send your request by email to [email protected], attaching photos of the broken product.
Have a nice day
A
Rating: 2 out of 5
I find it scandalous that an item in stock is not delivered within 48 hours like others can perfectly do and even much faster most of the time. I notice in the tracking that between two internal pulls by the carrier, packages are missing, this is not acceptable. Logistics is a key factor in a company's brand image and the provider chosen by Wesco does not shine with excellence. Quality, innovation, and product design are one thing, but the customer experience related to delivery is another... And it is becoming increasingly important to customers, both individuals and professionals.
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Response from Wesco
Hello,
Thank you for your feedback and we fully understand your dissatisfaction.
We are sincerely sorry for this extended delivery delay, your order unfortunately experienced a delay during its transport and this independently of our will.
We hope that despite this setback, the products received will bring you complete satisfaction.
Have a nice day
Thank you for your feedback and we fully understand your dissatisfaction.
We are sincerely sorry for this extended delivery delay, your order unfortunately experienced a delay during its transport and this independently of our will.
We hope that despite this setback, the products received will bring you complete satisfaction.
Have a nice day
M
Rating: 2 out of 5
Package arrived all smashed and torn. Out of the 5 items, 3 are dented.
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Response from Wesco
Hello,
We are sincerely sorry to learn that your package was damaged during transport. This type of situation does not correspond at all to the quality of service we require.
In order for us to quickly proceed with the replacement of the damaged products, we invite you to make a claim by email to [email protected], attaching photos of the dented items.
Thank you in advance for your cooperation.
Have a nice day
We are sincerely sorry to learn that your package was damaged during transport. This type of situation does not correspond at all to the quality of service we require.
In order for us to quickly proceed with the replacement of the damaged products, we invite you to make a claim by email to [email protected], attaching photos of the dented items.
Thank you in advance for your cooperation.
Have a nice day
M
Rating: 2 out of 5
What a pity not to be informed right at the order that some items are out of stock. I discovered it when receiving the packages: some items were missing. After searching the site, they are unavailable, replaced by new references. Forced to generate a new quote ....
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Response from Wesco
Hello,
Thank you for your feedback and we sincerely regret the frustration caused by this situation.
We would like to clarify that, during the validation of purchases, the information regarding the stock shortage of these items initially present in your quote was included in the order confirmation that was sent to you by email. We are sorry if this mention escaped your attention at the time of receiving this summary.
We hope that despite this inconvenience, you will trust Wesco again.
Have a nice day
Thank you for your feedback and we sincerely regret the frustration caused by this situation.
We would like to clarify that, during the validation of purchases, the information regarding the stock shortage of these items initially present in your quote was included in the order confirmation that was sent to you by email. We are sorry if this mention escaped your attention at the time of receiving this summary.
We hope that despite this inconvenience, you will trust Wesco again.
Have a nice day
E
Rating: 4 out of 5
Very good first order
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C
Rating: 4 out of 5
I really enjoyed my experience (2 purchases on the site and 5 different items in total I believe)
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M
Rating: 4 out of 5
The items match the description, the sales service is responsive. The items are carefully packaged, everything is functional.
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S
Rating: 4 out of 5
very effective article. however, the announced minimum height is insufficient.
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F
Rating: 4 out of 5
Very nice toy. My little girl loves it! But the price is a barrier to buying more.
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Response from Wesco
Hello,
A big thank you for your feedback! We are delighted to learn that this lovely toy is so appreciated by your granddaughter.
We completely understand that the price can be a barrier. As a French SME, we take pride in designing durable, safe, and high-quality products, which requires significant investments in material selection and adherence to strict standards. This level of demand and our human-sized structure explain our prices, always designed to offer you the best for children.
Have a nice day
A big thank you for your feedback! We are delighted to learn that this lovely toy is so appreciated by your granddaughter.
We completely understand that the price can be a barrier. As a French SME, we take pride in designing durable, safe, and high-quality products, which requires significant investments in material selection and adherence to strict standards. This level of demand and our human-sized structure explain our prices, always designed to offer you the best for children.
Have a nice day
C
Rating: 2 out of 5
paint that leaked in the box
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Response from Wesco
Hello,
We are sincerely sorry to learn that your painting has suffered from the transport issues and that your package arrived in this condition.
A complete response will be provided to you tomorrow by our after-sales service so that a new product can be sent to you in perfect condition as soon as possible.
Have a nice day
We are sincerely sorry to learn that your painting has suffered from the transport issues and that your package arrived in this condition.
A complete response will be provided to you tomorrow by our after-sales service so that a new product can be sent to you in perfect condition as soon as possible.
Have a nice day
J
Rating: 4 out of 5
Happy with the ordered items but delivery service is deplorable
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N
Rating: 4 out of 5
Good material, interesting colors. Rating 4, as there is always room for improvement.
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M
Rating: 4 out of 5
-
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M
Rating: 4 out of 5
ras
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L
Rating: 4 out of 5
Fast shipping items not always well protected
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C
Rating: 4 out of 5
delivery in accordance with the order
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J
Rating: 2 out of 5
Ordered light balls... received well but they do not work... I am still waiting for what I should do...
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the malfunction encountered with the light balls and we extend our apologies. Our customer service sent you a message this morning to inform you of the procedure to follow for your complaint. We thank you in advance for your feedback and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
S
Rating: 4 out of 5
Quality product. Delivery within the scheduled time.
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C
Rating: 4 out of 5
Happy with the purchases made
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C
Rating: 4 out of 5
I am satisfied with the products ordered from Wesco. I only give 4 stars because, having been a customer for years, I was unable to validate the order at the time of payment. I had to create a new Wesco account with a different email address... Otherwise, I am completely satisfied.
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J
Rating: 4 out of 5
ras
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-
Rating: 4 out of 5
an order... two deliveries (tracking not very clear regarding the delivery in 2 times ??)
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C
Rating: 4 out of 5
Good product and fast delivery.
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J
Rating: 4 out of 5
very good !
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P
Rating: 4 out of 5
Very good
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É
Rating: 4 out of 5
Reception of the ordered equipment (outdoor games), it seems to be of good quality. However, the prices are still quite high. One must hope that the equipment lasts over time.
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L
Rating: 4 out of 5
Fast and compliant shipping
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