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A
Rating: 4 out of 5
Very good, items match the request.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
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Rating: 4 out of 5
Very disappointed with the percussion starter kit. Otherwise, nothing to say.
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Rating: 4 out of 5
Good navigation on the site. A little mix-up on the delivery date, but the issue was resolved quickly.
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Rating: 4 out of 5
Great follow-up on the site.
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Rating: 4 out of 5
Order processing and fast shipping. However, tracking is not up to date. Unreliable carrier. Open, torn box. Delivery person who does not listen to the reservations and leaves, who does not respect the appointment.
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Rating: 4 out of 5
The product I bought was well packaged in a box of 30 cm by 20 cm. Very good, except that this same box was placed in another very large box: 3 times the size of the purchased product. In short, it was 'swimming' in this big box and was not secured, and on top of that, I had gone by bicycle to pick it up, but it was unfeasible in that state.
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Rating: 4 out of 5
Very expensive shipping.
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Rating: 4 out of 5
The item received is perfect, but the delivery needs to be reviewed, or rather the delivery person. He doesn't ring my doorbell, but throws the package over my wall, even though I am home and can see him doing it live. A shame.
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Rating: 4 out of 5
Good serious site and order arrived on time.
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Rating: 4 out of 5
I really like your brand and appreciate the quality of the listed items. However, despite a clear and categorized site, my colleagues and I in kindergarten found it complicated to find the items that correspond to our cycle 1. We have to search through all the categories, and it takes a lot of time. Moreover, the cart is not saved when we have to leave the site: we have to start all over again, and some of us have given up.
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Rating: 4 out of 5
Good site
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Rating: 4 out of 5
The login screen is not very user-friendly and needs to be reviewed.
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Rating: 4 out of 5
We ordered the Babisiège KIT in yellow. It is very beautiful, looks sturdy. The color is not too bright, so it's perfect. Everything is perfect except for the delivery; I noted in the delivery details that I would not be at home for 15 minutes from 9:45 to 10:00, and the delivery person called me at 9:50 to let me know he was arriving. My note on the delivery details was not taken into account. The delivery person had another delivery in my city, so I was able to receive my packages. When the packages arrived, surprise, in a large plastic bag, unprotected; I would have liked bubble wrap. For the price, I don't find that acceptable. Given the delivery person, it could have been easily stolen.
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Rating: 4 out of 5
Order received quickly. Quality products except for a light-up ball that doesn't light up.
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Rating: 4 out of 5
In my opinion, it’s a bit complicated to find the items if you don’t put the exact name if delivery is quite fast.
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Rating: 4 out of 5
I could not get the 2 other items I wanted, namely the single sheet for the cot
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Rating: 4 out of 5
Very well-stocked site that could probably gain clarity through slightly improved ergonomics.
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Rating: 2 out of 5
The product satisfied me. Delivery on time. For the delivery, why wasn't I informed that the package had arrived? It was left in full sun during a heatwave. The products were boiling when I found them! I am worried about keeping them and that they remain usable in the medium term.
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Response from Wesco
Hello and thank you for sharing your experience with us through this means. We have inquired with our supplier to find out if strong exposure to heat could alter the product. In the case of exposure to high heat, if the packaging of the modeling clay has been opened, the clay will harden quickly, making it difficult to shape. If the packaging has not been opened, the clay should still be easy to work with. Exposure to the sun does not cause any other effect than the possible hardening of the dough. If you find that the clay has become difficult to shape due to this exposure to the sun, we invite you to file a complaint with our customer service at [email protected]. Our team will then be able to offer you a solution. We have reported your experience with the carrier to our logistics service, so that this situation does not happen again in the future. We hope we have answered your questions and that, despite this unfortunate experience, you will give Wesco another chance. Hoping to see you soon on our site, have a nice day.
A
Rating: 4 out of 5
Good products suitable for little ones.
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Rating: 4 out of 5
I found what I wanted A lot of choices and ideas for the future
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Rating: 4 out of 5
Order compliant Nickel balls Delivery time very good I do not give 5 stars because of the choice of the delivery company: CHRONOPOST, a bunch of idiots
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Rating: 2 out of 5
Fast delivery, nothing to say.
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Rating: 4 out of 5
Very good site, easy navigation. Too bad the price is not displayed with VAT included and quite expensive.
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Rating: 2 out of 5
Very bad delivery service.
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Response from Wesco
Hello, thank you for your feedback. We apologize for the bad experience you had. Customer feedback allows us to reflect and improve, as the quality of our services and customer satisfaction are our priorities. Please feel free to detail how the delivery service disappointed you, so that we can address it and provide our customers with an optimal delivery experience. We hope to see you again on our site and wish you a good day.
A
Rating: 4 out of 5
Received later than expected but very happy with my purchase
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Rating: 4 out of 5
Quality material, order arrived quite quickly. However, I would have liked to have order tracking by email like other sites do. Other than that, everything is perfect
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Rating: 2 out of 5
Error on the order and arrival of mismatched products.
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Response from Wesco
Hello and thank you for taking the time to give us feedback. We understand your disappointment in receiving the wrong package out of the three you were expecting. We sincerely apologize for the inconvenience caused. We thank you for contacting us, allowing us to offer you a solution to correct this problem. As agreed with our customer service, we will send you the correct product along with a prepaid label so you can return the wrong package at our expense. We hope this solution works for you and that you will give WESCO another chance. Have a nice day.
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Rating: 4 out of 5
I am satisfied with the products from the site.
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Rating: 2 out of 5
Nothing was normal about this order even if everything ended very well! I did not receive a confirmation email for my order. I was not informed of the delivery either by Wesco or by the carrier, fortunately we were present. Curious, right? Marie-Odile Blanvillain
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Rating: 4 out of 5
Website is fine.
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Rating: 4 out of 5
Very good.
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Rating: 4 out of 5
It's a shame that shipping is only free with a high amount.
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Rating: 4 out of 5
Great site, delivery received correctly. The only downside is the delivery time. I still received the package 1 day before the expected date but the initial delay was long.
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Rating: 4 out of 5
the delivery is fast, only a small message from the delivery person would perhaps avoid a trip for nothing
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Rating: 4 out of 5
No navigation problems on the site. Delivery done quickly, short deadlines
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Rating: 4 out of 5
delivered on time
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Rating: 4 out of 5
Working in a nursery, I am satisfied with the product that I already knew. However, I was disappointed with the delivery because the delivery person left my 9kg package for me to carry up to my home while I am 8 months pregnant.
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Rating: 2 out of 5
Waiting for a response to my complaint (damaged item received and poorly protected for transport). After-sales service overwhelmed...
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Response from Wesco
Hello, thank you for taking the time to alert us through this channel. We understand that this experience did not meet your expectations, and it does not reflect Wesco's quality commitments. We are currently in contact with the carrier to understand the origin of the defects found on the product and to avoid the problem from happening again in the future. Our customer service has received your complaint and will get back to you soon to offer a solution, which we hope will encourage you to give our site a second chance. Have a nice day.
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Rating: 4 out of 5
lack of clarity on the site
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Rating: 4 out of 5
GOOD
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