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A
Rating: 4 out of 5
No particular logistics problems. Just a disappointment with the product.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
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Rating: 4 out of 5
Delivery times a bit long.
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A
Rating: 4 out of 5
Good prices, a lot of choices, careful shipping, beautiful products, I am happy with my order and my experience at Wesco. I recommend :-)
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Rating: 4 out of 5
I regret having looked at the site for the first time, having selected several items, having put my cart on hold while I thought about whether I needed anything else for my workshops and that the cart was emptied the next day. As a result, I ordered less than expected.
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A
Rating: 4 out of 5
Navigation on the site is good. Delivery expected in 5 days which was respected.
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A
Rating: 2 out of 5
A lot of delay in delivery! An enormous box disproportionate to the size of the item
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Response from Wesco
Hello and thank you for this review on your order. Indeed, the delivery of your package did not go optimally and this independently of our will (addressing problem on the carrier's side). We take note of your disappointment regarding both the delivery and the disproportionate size of the package. Despite this, we hope to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
Good but very expensive
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Rating: 4 out of 5
I ordered and paid for several items from Wesco, I am a childminder. My packages were delivered by GLS, I WAS NOT THERE AND THE DELIVERY PERSON SIGNED FOR ME AND THREW THE PACKAGES NEAR THE GATE, of course someone saw him do it and stole my order. So since then I have been fighting with Wesco and GLS! I received my package yesterday with unavailable items and a refund on my account.
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Rating: 4 out of 5
Ordered product as described, very fast delivery
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Rating: 4 out of 5
Very fun
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Rating: 4 out of 5
Package received damaged and therefore catalog damaged
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very good site
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Rating: 2 out of 5
I have been searching for my supposedly delivered packages for 2 weeks. They actually arrived at another school in Poissy and were left there because the delivery person didn't have time to return to my school. Absolutely not happy with this delivery!!!! No issues with the products though.
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Response from Wesco
Hello and thank you for alerting us to your disappointment regarding the delivery. We are sorry to read that it did not go according to our own commitments regarding service. We will certainly pass this feedback - independent of our will - to our logistics service so that this does not happen again. Despite this inconvenience, we hope you will trust WESCO again for your future purchases. Have a nice day.
A
Rating: 2 out of 5
I am unfortunately disappointed with the sending of my order. There was a mistake on the label regarding the printing (Name, address number..) which delayed the delivery of my order 'lack of information'.. In short, the product seems correct, but for a first order, I remain disappointed.
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Response from Wesco
Hello and thank you for this feedback. We are sorry for this address printing error independent of our will. We take note of your legitimate dissatisfaction so that this type of inconvenience does not happen again. Despite this disappointing first experience, we hope to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Easy-to-use site with photos corresponding to the products.
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A
Rating: 4 out of 5
There are many nice things for babies and children. Some things are a bit expensive but it's okay. However, the delivery is a bit long.
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A
Rating: 4 out of 5
Too bad the mat arrived folded in half and already damaged! At the price, this is sad!
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A
Rating: 4 out of 5
Very good site, good quality material. Prices are still a bit high
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Rating: 2 out of 5
The delivery did not quite match my order, as out of the 9 packages ordered, only one contained the bells of the ordered size, the others were smaller, so obviously cheaper.... I am therefore disappointed with the merchandise and misled about the price....
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Response from Wesco
Hello and thank you for alerting us this way. We are sorry to read that the majority of the received bells do not meet your expectations. Following the replacement of this product, it is possible that you received old references and this does not comply with the order placed. Also, our customer service is at your disposal at [email protected] for any complaints. You can mention the different dimensions received and our teams will get back to you as soon as possible to provide a solution. Despite this inconvenience, we hope to see you again on our site. Have a nice day.
A
Rating: 4 out of 5
Order arrived on time, in good condition
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Rating: 4 out of 5
Very good site
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Rating: 4 out of 5
Bibs of very good quality. Dishonest technique or defective site, they tell you that your shipping costs are free, then after you have entered your personal information, they inform you that shipping costs are payable and that you need to spend €250 for free shipping. If you do not follow up, they directly follow up in my email box
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Response from Wesco
Hello and thank you for your positive review on the bibs. After verification, the shipping costs are indeed displayed at the cart level and are re-stated at the time of choosing the delivery method. If you encountered an anomaly in the display at the time of your order, we apologize for that. Concerned about our customers' satisfaction, we do everything possible to make your purchase as easy and clear as possible. Hoping to see you again on our site, we wish you a good day.
A
Rating: 4 out of 5
I took away one star for the delivery. No information regarding the delivery!! I didn't know when my package would arrive!! Fortunately, I was 3 minutes from my home and the delivery person was willing to wait for me. And even then, it was difficult!!
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A
Rating: 2 out of 5
The bunk arrived defective. After a week, I still have no news from customer service... unacceptable!
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Response from Wesco
Hello and thank you for alerting us through this channel regarding your disappointment with this order. We apologize for the defective nature of the product received. Our customer service teams are doing their best to respond to requests as quickly as possible. They should provide a response to your complaint this Monday, March 7. We hope that despite this inconvenience, you will trust WESCO for your future purchases. Have a nice day.
A
Rating: 4 out of 5
The product is very well packaged and the delivery time is respected
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Rating: 4 out of 5
Very good site, everything needed for children. Delivery is generally fast.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Fast and efficient
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Rating: 4 out of 5
The site is very attractive, products are sometimes out of stock but it remains reasonable. Prices are high but made in France. Delivery was top received 5 days before the expected date, packaged with great care.
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Rating: 4 out of 5
good I find what I want
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Rating: 4 out of 5
Very accessible site, delivery on the indicated time
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Rating: 4 out of 5
I encountered problems with my order. Every time I went back to check something, I had to start the order from the beginning. Otherwise, nothing to say.
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Rating: 4 out of 5
the prices have indeed increased, only small downside
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Rating: 4 out of 5
Very good site, interesting, prices a bit high for individuals.
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Rating: 2 out of 5
I bought a brachiation bar, the bar seems very solid but it is not noted on the product that wall fixings need to be added, so the price is almost doubled. I realized this when I received my package.
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Response from Wesco
Hello and thank you for your feedback. Following your remark and to inform future buyers, we will update the product description to specify that the fixings are not provided with the product. We thank you for your help which allows us to improve. Have a nice day.
A
Rating: 4 out of 5
I am satisfied with the site and navigation, products a bit expensive but of quality. However, I am very disappointed with the condition of the last 2 products received which were damaged in the package, which is unacceptable given the purchase price.
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Rating: 4 out of 5
the markers are very good, the modeling clay sticks too much, too bad! The large paint bottle system is good in principle but not practical for pouring.
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