Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 2 and 4 stars

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Acheteur Vérifié

Published on 15/02/2022 à 13h18 following a purchase from 18/01/2022

good

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Acheteur Vérifié

Published on 15/02/2022 à 09h42 following a purchase from 02/02/2022

Order received quickly, before the announced dates.

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Acheteur Vérifié

Published on 12/02/2022 à 18h36 following a purchase from 03/02/2022

Nothing to report particularly

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Acheteur Vérifié

Published on 09/02/2022 à 16h10 following a purchase from 28/01/2022

Package arrived damaged. The table is to be assembled of course, but the screws are missing. We hope to receive them as soon as possible.

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Response from Wesco Published on 10/02/2022

Hello and thank you for your feedback. We sincerely apologize for this oversight and present our apologies. Our customer service is aware of your request and is taking the necessary steps to send you the missing items. We hope to have the pleasure of seeing you again soon on our site. Have a nice day.

Acheteur Vérifié

Published on 09/02/2022 à 15h31 following a purchase from 16/12/2021

Navigating the site is simple and intuitive. The ability to order online avoids the mistakes we used to make when ordering by making tables ourselves. Customer service is very responsive and efficient.

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Acheteur Vérifié

Published on 09/02/2022 à 07h52 following a purchase from 26/01/2022

Delivery was perfect, but we didn't see the bricks on sale while browsing, unfortunately, they weren't in the promotions... We only saw them due to a sponsored ad on our internet search page, we would have missed them when we ordered our elongated curved mattress. Very unfortunate....

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Acheteur Vérifié

Published on 08/02/2022 à 21h43 following a purchase from 31/01/2022

I am very satisfied with the products as well as the speed of shipping... But I find it unfortunate to have received my order in 4 packages, some with only 1 item and therefore half empty... I am concerned about ecology and regret these different boxes when one or two would have sufficed!!!

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Acheteur Vérifié

Published on 08/02/2022 à 14h42 following a purchase from 01/02/2022

The quality of the products is top-notch. However, 2 huge boxes for 3 products is a lot of packaging for nothing...

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Acheteur Vérifié

Published on 07/02/2022 à 15h10 following a purchase from 26/01/2022

Good, no problem

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Acheteur Vérifié

Published on 05/02/2022 à 10h30 following a purchase from 23/01/2022

Very clear site. Nothing negative to say. Receipt of goods in a very reasonable time.

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Acheteur Vérifié

Published on 03/02/2022 à 09h22 following a purchase from 26/01/2022

Good

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Acheteur Vérifié

Published on 02/02/2022 à 15h01 following a purchase from 27/01/2022

GOOD

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Acheteur Vérifié

Published on 01/02/2022 à 12h43 following a purchase from 01/12/2021

The products are very good, however I am not too happy with the rest. The products arrive packaged in large bags and are very dirty, some have very difficult black stains to remove, some stains simply do not come off and are ingrained. I didn't even contact customer service because for my last order I received a block with a damaged corner, okay really very slightly damaged but when you see the price I would have hoped everything to be impeccable. Customer service did not respond to me. Too bad because the products are good.

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Response from Wesco Published on 02/02/2022

Hello and thank you for taking the time to write to us. We are sorry to read that you are not fully satisfied with your shopping experience at Wesco. We are particularly attentive to the quality of our products and the cleanliness of their packaging at the time of departure from our warehouse. If a package was not compliant, it would obviously be redone before shipping. We cannot leave you with soiled products as this goes against our quality commitments. That is why we would need you to send us a complaint at [email protected] (including some photos of the defective products) so that we can provide you with a solution quickly. We thank you in advance for your cooperation and sincerely hope that this unfortunate experience will not prevent you from returning to us at www.wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 01/02/2022 à 10h59 following a purchase from 17/11/2021

I appreciated being able to have the order delivered as stock became available. It avoided having to wait for everything to be available. The order tracking service is also very available.

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Acheteur Vérifié

Published on 31/01/2022 à 19h12 following a purchase from 15/01/2022

Serious site. I have been a customer since 2017 and a childminder. There is someone on the phone when you call. We are quickly delivered after ordering.

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Acheteur Vérifié

Published on 31/01/2022 à 10h56 following a purchase from 22/01/2022

Easy to use site. Top products. Only downside: the oversized size of the box compared to the product.

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Acheteur Vérifié

Published on 29/01/2022 à 12h34 following a purchase from 21/01/2022

Fast delivery. Item very well packaged.

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Acheteur Vérifié

Published on 28/01/2022 à 11h55 following a purchase from 16/01/2022

Super site 🥳

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Acheteur Vérifié

Published on 28/01/2022 à 10h44 following a purchase from 14/01/2022

Rass

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Acheteur Vérifié

Published on 25/01/2022 à 07h34 following a purchase from 18/01/2022

Good

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Acheteur Vérifié

Published on 24/01/2022 à 13h06 following a purchase from 12/01/2022

good site, fast delivery.

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Acheteur Vérifié

Published on 23/01/2022 à 19h02 following a purchase from 11/01/2022

no particular remarks

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Acheteur Vérifié

Published on 22/01/2022 à 20h09 following a purchase from 14/01/2022

Despite a small delay due to an incident, the package was received without damage inside.

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Acheteur Vérifié

Published on 22/01/2022 à 13h58 following a purchase from 16/01/2022

clear site

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Acheteur Vérifié

Published on 22/01/2022 à 12h30 following a purchase from 12/01/2022

pleasant site

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Acheteur Vérifié

Published on 19/01/2022 à 16h45 following a purchase from 07/10/2021

A mounting instruction with the product would have been appreciated.

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Acheteur Vérifié

Published on 19/01/2022 à 14h50 following a purchase from 13/01/2022

I was pleasantly surprised by the speed of sending my order.

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Acheteur Vérifié

Published on 18/01/2022 à 16h50 following a purchase from 06/01/2022

a lot of references, simple and smooth navigation

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Acheteur Vérifié

Published on 12/01/2022 à 15h31 following a purchase from 21/12/2021

I just regret having to search for the invoice... not automatically placed on the customer site.

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Acheteur Vérifié

Published on 10/01/2022 à 10h36 following a purchase from 28/12/2021

Fast delivery, products suitable for nurseries.

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Acheteur Vérifié

Published on 09/01/2022 à 11h50 following a purchase from 30/11/2021

Unfortunately, 2 of the 3 ordered drums arrived damaged and will require an exchange or return.

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Response from Wesco Published on 10/01/2022

Hello and thank you for notifying us about the problem encountered. We invite you to write to us at [email protected], attaching some photos, and our customer service will do what is necessary to provide you with a solution as soon as possible. We sincerely regret this quality issue and hope to have the opportunity to see you again in the future on our site. Have a nice day.

Acheteur Vérifié

Published on 09/01/2022 à 09h39 following a purchase from 22/11/2021

I placed my order to see it before Christmas as planned, but unfortunately, I received it at the beginning of January.

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Response from Wesco Published on 12/01/2022

Hello and thank you for your experience feedback. We are sincerely sorry for this longer delivery time than initially expected. For several months, globally, some raw materials have faced supply difficulties, directly impacting the availability of finished products. As a manufacturer and distributor, we are also affected by this situation and are doing everything possible to minimize the impact on our customers to ensure their satisfaction. Despite this delivery delay, we hope your order meets your expectations. We look forward to seeing you again soon on our site, and we wish you a very good day.

Acheteur Vérifié

Published on 02/01/2022 à 18h21 following a purchase from 20/12/2021

LACK OF INFORMATION ON SHIPPING TRACKING AND DELIVERY.

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Acheteur Vérifié

Published on 01/01/2022 à 07h44 following a purchase from 18/12/2021

Fast delivery. Pleasant site except for the format of the descriptions which is not always easy to read (description in line end to end). Quality products with a small incident on this order where the book arrived torn by one centimeter at the binding. Really a shame for a new book.

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Acheteur Vérifié

Published on 31/12/2021 à 09h02 following a purchase from 09/12/2021

Only downside is the delivery time

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Acheteur Vérifié

Published on 29/12/2021 à 16h27 following a purchase from 29/11/2021

A lot of waiting for the delivery

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Acheteur Vérifié

Published on 27/12/2021 à 18h35 following a purchase from 19/12/2021

Big delivery problem. At the end of my order, I had the choice for the delivery date. I marked from December 29 because I was not home before. And the order arrived on December 27. So very disappointed.

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Response from Wesco Published on 03/01/2022

Hello and thank you for your feedback. Indeed, after checking with our services, we did communicate the date of December 29 to the carrier for the delivery of your order. This date was not respected and this independently of our will. We regret your disappointment and hope that you will give us a second chance by coming back to see us soon on our site. Have a nice day.

Acheteur Vérifié

Published on 26/12/2021 à 12h48 following a purchase from 13/12/2021

vvvv

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Acheteur Vérifié

Published on 25/12/2021 à 23h42 following a purchase from 09/12/2021

One of the 3 ordered items is defective, one of the light balls does not turn on.

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Acheteur Vérifié

Published on 25/12/2021 à 01h16 following a purchase from 21/11/2021

Quality products, shipping faster than expected, functional site. Missing one item (missing 1 flower out of the 3 swirling flowers planned)

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Response from Wesco Published on 29/12/2021

Hello and thank you for your feedback. Our customer service is well informed of your complaint and is taking the necessary steps to resend you a compliant product as soon as possible. We thank you for your patience and hope to have the opportunity to see you again soon on our site. Have a nice day.