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A
Rating: 4 out of 5
Good manufacturing, bright colors...
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
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Rating: 4 out of 5
very good order but weak packaging
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A
Rating: 4 out of 5
Good
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A
Rating: 2 out of 5
Concern about a product reported on Sunday... it is now Thursday and no callback or email from them. The products are good but the customer service leaves much to be desired... My daughter will probably have a damaged Christmas gift
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Response from Wesco
Hello and thank you for your feedback. Your file is being processed by our customer service which is proceeding with an exchange of the item. We apologize for the inconvenience caused. As Christmas approaches, activity intensifies and our teams do their best every day to provide a quick response. We thank you for your patience so far and hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 2 out of 5
Delivery of the wrong product which apparently does not exist in the catalog (the description - including on the order form or invoice being incorrect: it is not 3 in 1 glue varnish but 4 in 1 Pouring. Tedious return for refund
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Response from Wesco
Hello and thank you for your feedback. Your file is being processed by our customer service for a refund to be made. We apologize for this designation error. We thank you for your cooperation and patience. We hope you will give us a second chance by returning to our site next time. Have a nice day.
A
Rating: 4 out of 5
Easy to use site. Very good products.
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A
Rating: 4 out of 5
Delivery in two parts
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A
Rating: 4 out of 5
Overall satisfied
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A
Rating: 4 out of 5
Easy internet navigation
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A
Rating: 4 out of 5
Quality items that you can't find elsewhere. However, I find the prices sometimes very high.
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A
Rating: 4 out of 5
A bit difficult to navigate the site. Some items are a bit expensive. Delivery was rather quick and well-packaged.
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A
Rating: 4 out of 5
Beautiful product, delivery a bit long
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A
Rating: 2 out of 5
Not enough information about the product I purchased
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the product or its specifications. It has therefore not been published as it cannot provide any guarantee or advice to future buyers.
A
Rating: 4 out of 5
Quick follow-up
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A
Rating: 4 out of 5
Pleasant site, easy access, fast delivery and very good quality product.
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A
Rating: 4 out of 5
Very good, fast delivery
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A
Rating: 4 out of 5
Good regarding the proposed products, and received on time. However, it is very expensive.
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
No issues with site navigation and delivery.
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A
Rating: 4 out of 5
Simple to understand site and delivery times respected.
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A
Rating: 4 out of 5
Good site, easy order, only downside, contact with the person during the call was a bit cold and distant
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A
Rating: 4 out of 5
great game
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A
Rating: 4 out of 5
Reliable site, order received in very good condition, well packaged.
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A
Rating: 4 out of 5
I AM a bit disappointed with the quotes, because 2% less is not much for a stroller at 699 EUROS, for a childcare assistant it's a big budget.
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A
Rating: 4 out of 5
Just the delivery was a bit long.
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A
Rating: 4 out of 5
Navigation a bit complicated. Difficult to use identification codes.
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A
Rating: 4 out of 5
I recommend this site for children's awakening and early childhood. I didn't give five stars because of a delay of more than a week, even two weeks, and many imperfections on my last order, I am a bit disappointed, even very disappointed for the price. Other than that, I have never had any other problems with all my past orders. I still recommend it.
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A
Rating: 4 out of 5
A bit tedious to find what you're looking for but complete
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A
Rating: 4 out of 5
Delivery time, perfect.
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A
Rating: 2 out of 5
Very disappointed by the lack of communication from the brand. More than 2 months delay when that was not what was announced. Delivery postponed without being warned and no compensation even though it was a birth gift. This is not professional.
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Response from Wesco
Hello and thank you for taking the time to write to us. First of all, we apologize for this particularly long delivery delay and our lack of communication which only heightened your disappointment. Our customer service is processing a refund for the shipping costs related to your order. Additionally, we would like to clarify that during this current period, like many economic players, we sometimes face supply difficulties on certain references. Unfortunately, the product you ordered is affected. Our teams are all mobilized to ensure product availability and are doing their utmost to guarantee deadlines with suppliers. Customer satisfaction remains our priority. We hope that in light of these elements you will trust us again by returning to our site. Have a nice day.
A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Small logistics issue with the delivery. After-sales service relatively responsive.
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A
Rating: 4 out of 5
Too bad there is no delivery to the overseas territories.
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A
Rating: 4 out of 5
Easy to access to find the products. Quick order, I received my packages a week later, as expected.
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Order received quickly and as expected
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A
Rating: 4 out of 5
No opinion
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A
Rating: 4 out of 5
I found the navigation a bit clunky.. The delivery was quite fast and I am satisfied.
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A
Rating: 4 out of 5
Very good site but a little expensive
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A
Rating: 4 out of 5
easy to use
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