Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Several orders with a lot of delays and still in delivery for several weeks! Products marked as available on the site and after ordering, we are informed that the items are unavailable.
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Response from Wesco
Hello and thank you for sharing your experience with us. First of all, we apologize as the delivery of your order exceeds an acceptable timeframe and we understand your dissatisfaction. We have investigated on our side to understand what may have happened. It turns out that your order contains references that have gone out of stock. The time it takes for them to be restocked from our suppliers can take several weeks. Like many companies, we are also experiencing supply delays due to the COVID crisis, which has repercussions throughout the chain (up to the final customer). Please know that our teams are doing their utmost to minimize the impact on our activity. To date, you still have 2 products awaiting delivery. Of course, we understand that you do not wish to wait this additional timeframe. If that is the case, we invite you to contact our customer service at 05 49 80 01 66. We renew our apologies and are particularly grateful for the patience you have shown so far. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2021
Very happy with our order. However, the carrier did not want to bring the packages up to the apartment, which is not easy with an 11-month-old baby that you have to leave to go down and fetch the very bulky packages.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
Quality items, pleasant site but there are many out-of-stock products which is a bit frustrating
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2021
No problem with the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2021
Fast shipping. However, the packaging was disproportionate to the contents of the packages.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
A bit of delay for the delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2021
The site is easy to access. However, I would have liked my order to be better packaged: bubble wrap for example, because the box was torn and my order could have been damaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2021
Order arrived on time, materials well protected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2021
Good site, products a bit expensive but of good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2021
Great, thanks, delivery a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2021
I found the site by chance while looking for stilts for children. Order arrived as expected. The delivery person followed the delivery instructions well.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/09/2021
Broken goods upon delivery
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing our orders, transport mishaps can happen and are beyond our control. Our customer service has taken the necessary steps to resend you compliant products. We thank you in advance for your understanding and wish you a very good day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/09/2021
I am mixed, the item is compliant but the delivery was made several days after the date announced by Wesco and with great difficulty with the delivery company that does not like individuals (zigler). The invoice was also not issued by Wesco which poses a problem for me because it is professional equipment, there is a big lack of professionalism on the part of Wesco!
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Response from Wesco
Hello and thank you for sharing your feedback. When you placed your order, we indicated a delivery between September 17 and 21. After checking with the carrier, your order was indeed delivered within the allotted time. Furthermore, our customer service confirms that your invoice is indeed issued by Wesco. We are surprised by the lack of professionalism you mention as we have fulfilled our commitments for your order. Listening to our customers and in a logic of continuous improvement of our practices, we remain at your disposal at 05 49 80 01 66 to discuss this further if you wish. Rest assured that your satisfaction remains our priority. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2021
quick processing of the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2021
the site is very good, the shipping was fast; however, I am disappointed with some products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2021
The package arrived on time as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2021
I haven't looked at the whole site but the ordered item is of very good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2021
Order took quite a long time to be shipped. Unpleasant delivery person.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2021
Quite fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2021
Order arrived in good condition, delivery delay due to COVID, nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2021
Good products but also some misses
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2021
Using huge packaging for such a light and small order is irresponsible.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2021
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2021
Delivery faster than expected. Price quite high but item is confirmed and of good quality nonetheless.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2021
Very good products but still a bit expensive for a childminder who does not work in a collective setting like I do.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2021
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
Very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2021
First time I used Wesco. No issues, I won't hesitate to call on them again if I need to
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
Delivery service to be improved. Delivery proposed only on Tuesdays and Thursdays. Not very practical.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2021
Simple navigation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2021
Well protected! Beautiful wooden games!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2021
Satisfied with the order management, less so with the delivery because despite the €15 paid for fast delivery by Chronopost, the indicated deadlines were not respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2021
Some digital references do not match between the catalog and the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2021
The search mode is not always very effective for finding the product. Otherwise, very good site and quality materials.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2021
Hello. No issues. Good;
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2021
GOOD
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