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A
Rating: 4 out of 5
Complicated for payment by a community
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
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Rating: 4 out of 5
Site quite easy to navigate, although filtering by theme can sometimes be a bit tedious and there are many items. Package arrived on time but in poor condition. Repackaged by La Poste... Fortunately, all products were intact.
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A
Rating: 4 out of 5
TB delivery
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A
Rating: 4 out of 5
I received my order and I am satisfied, the only downside is the use of the spinning top, the stick that we insert into the cone spins in vain!!!! So it's complicated to make the whole thing turn.....
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A
Rating: 2 out of 5
The items perfectly match our expectations, however they arrived damaged because they were very poorly packaged, no bubble wrap or polystyrene, the boxes arrived torn!!!!! It's a shame
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on the quality of our services and the full satisfaction of our customers. We are sincerely sorry for this situation and extend our sincerest apologies. Our customer service is currently processing your request and is taking the necessary steps to resend the damaged part to you. Nevertheless, we hope to have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 2 out of 5
very delayed order without any information from Wesco. I had to call to find out that the product was out of stock
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you experienced a longer delivery delay than normal and we sincerely apologize. Every day, all our teams are mobilized to ensure product availability. We take note of your feedback to improve our practices. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day
A
Rating: 4 out of 5
Navigation is not easy.
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A
Rating: 4 out of 5
A lot of choices and good things for children
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Order sent quickly
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A
Rating: 4 out of 5
New site I just found, I love it
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Satisfied with the product but it's a shame not to have the choice of delivery location (only at home) so I had to take a day off to be there to receive the package. I would have liked to be able to go to a parcel relay on Saturday
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very good quality. Satisfied.
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A
Rating: 4 out of 5
FAST DELIVERY BUT PACKAGE A BIT BULKY COMPARED TO THE CONTENT SO NOT VERY ECOLOGICAL. TOO BAD
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A
Rating: 4 out of 5
Compliant with the description
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Product search can sometimes be a bit tedious.
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A
Rating: 4 out of 5
A bit too much plastic to package the products.
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A
Rating: 4 out of 5
Well-made site
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A
Rating: 4 out of 5
Fast and careful delivery.
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A
Rating: 4 out of 5
Delay in delivery.
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A
Rating: 4 out of 5
Everything was perfect. To be renewed
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A
Rating: 4 out of 5
A bit expensive but.
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A
Rating: 2 out of 5
I did not receive an invoice in the package. I requested it by phone and 1 day later, I still haven't received anything. Customer service follow-up
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Response from Wesco
Hello and thank you for your feedback. Our customer service has sent your invoice again and is available at [email protected]. We wish you long hours of play and hope to have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Good but heavy to load and a bit slow
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A
Rating: 4 out of 5
Nothing to complain about
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
Barrier and feet delivered quickly and in very good condition. However, the feet are not included in the price of the barrier and in the end, I ended up paying more for the feet than for the barrier, which totals more than 100 euros for the barrier, that's quite expensive!
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A
Rating: 4 out of 5
Nothing to report, I would recommend.
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A
Rating: 2 out of 5
We received damaged products.
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and we apologize for the problem encountered. Your complaint is being processed by our customer service so that a solution can be provided to you. We renew our apologies and hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Order arrived on time without any problems.
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A
Rating: 4 out of 5
fast delivery, quality products
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A
Rating: 4 out of 5
It's a shame that the delivery times were postponed many times.
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A
Rating: 4 out of 5
Easy to place an order. I received my order on time. The materials are of good quality. I recommend this site
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A
Rating: 4 out of 5
Very responsive when the delivery of the package was delayed
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A
Rating: 4 out of 5
No comment
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A
Rating: 2 out of 5
1 MONTH DELAY AND PART OF THE ORDER CANCELED
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Response from Wesco
Hello and thank you for your feedback. Your order was particularly unfortunate and we apologize. Our customer service will get back in touch with you to understand what may have happened and offer you a solution for the undelivered item. We are sincerely sorry that your experience on our site went this way. Nevertheless, we hope to have the opportunity to see you again on our site under better conditions. Have a nice day
A
Rating: 4 out of 5
quality always top-notch. Prices remain high
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