Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Order received quickly, good items in stock, I will probably reorder.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2020
Packaging in very poor condition, repackaged with
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2020
Quite Clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2020
very satisfied but the cardboard packaging was huge compared to my purchase ..... waste!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/08/2020
The site is easy to use, I ordered a dragon and a set of knights from this site as they were unavailable in stores. During delivery, I only received one of the two ordered products with no paper in the mailbox allowing me to pick up the rest of my package at the post office. I reported this to Wesco, who just sent me the invoice by email without any explanations or anything... At the post office, they told me that the package had been delivered and that nothing was pending. I had to contact Wesco again, changing my tone to get what I had paid for. They then sent me a new package with the other part of my order. Let's see if I receive it... Disappointed with the customer service, which was not very responsive and not inclined to help. I am torn regarding my first order on this site, by far my best experience.
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Response from Wesco
Hello and thank you for your comment. We are sorry to read about your disappointment regarding your first order on our site. You had the bitter experience of a risky transport service that was far from meeting our standards. We hope that, in use, the ordered products will satisfy you and that you will overlook this first mixed experience by returning to see us soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2020
Very good site with good products, too bad that as a professional in early childhood we do not have discounts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
As I said, I haven't used the product yet, thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2020
Order well received, in good condition. Nothing to complain about.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/08/2020
I did not receive the ordered book.
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Response from Wesco
Hello and thank you for your comment. We are sincerely sorry about this situation. We tried to contact you, unfortunately without success. Therefore, we invite you to reach out to our customer service at [email protected] so that we can provide you with a solution. We remain at your disposal and hope to hear from you very soon. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
Very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2020
great site full of things for children
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2020
For navigation, the site is good, but I can't log out and that's a shame! The delivery service is very good, I received a call to set the date that suited me as well as the very professional delivery person. I am a bit disappointed with the width of the beds, but the product matches my search.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/08/2020
Impossible to reach the site. The delivery was supposed to be scheduled between the 26th and 28th. It is the 2nd of the following month and still no news, not even an email.....
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Response from Wesco
Hello and thank you for your comment. We are sincerely sorry that your attempts to contact us have been in vain and we apologize for the inconvenience caused. We hope that this unsuccessful experience will not tarnish our relationship and that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Good, no problems to report.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/06/2020
Problem with a very damaged carpet, big holes in the middle. This could not have gone unnoticed. I have not heard back about the return, I sent you 2 emails.
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of the products we offer and we are sincerely sorry that you encountered this type of problem. Our customer service is informed of your situation and is doing everything possible to provide you with a solution as soon as possible. We hope to have the opportunity to see you on our site very soon. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
The site is quite smooth, but there are some difficulties in choosing targeted items. It's a shame there aren't more diverse offers
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2020
Very disappointed, I often order from Wesco and this time the sofa is of very poor quality...
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Response from Wesco
Hello and thank you for your comment. We are particularly concerned about the quality of the products we offer and we sincerely apologize as our quality standards were not met. Our customer service is informed of the situation and will proceed with an exchange of the product. We are sincerely sorry to read about your disappointment and we hope to see you again very soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/08/2020
Perfect site and order, however, the delivery is to be deplored. I received a message saying I would receive the bed between 12 PM and 2 PM. The delivery person came at 10 AM, called me, and said he was there. I asked him to come back between 12 PM and 2 PM, he refused and said he would leave a notice of passage. I asked him to respect the indicated time in the message, he refused. I had to manage with my neighbors to intercept my package. It's a shame
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Response from Wesco
Hello and thank you for your comment. Despite all the care we put into providing you with quality services, we are sincerely sorry that the delivery did not meet our commitments. We are forwarding the information to our logistics service so that this situation, which is beyond our control, does not happen again. We hope that in use, the products will satisfy you and we thank you for your trust. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2020
Very functional site and high-quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Fast, practical, serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2020
Clear and serious site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2020
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2020
Satisfied, delivered on the scheduled date.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2020
Package delivered quickly, well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
Professional equipment site. Some items are expensive but the quality is generally there.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2020
Thank you for the professionalism of your employees.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2020
Pretty good. This is my first order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2020
Good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
Good quality furniture and careful work
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2020
I am satisfied with the carpet!! Too bad the delivery person left my package at the bottom of the building
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Response from Wesco
Hello and thank you for your comment. We are delighted to read that the carpet meets your satisfaction. Regarding the delivery of the latter, indeed, the delivery person's mission stops at the foot of your building. Nevertheless, your remark is quite relevant and we will forward it to the relevant services so that the information is clarified on our website. We thank you for your feedback which will help us improve. We hope to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
Nothing to report, delivery time respected, product conforms to the order and received in good condition. Only downside, the package was dirty and wet, certainly during transport or in the warehouse. Nothing serious, the plastic cover did its job.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
Delivery on the expected day, top material
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
Only one photo. You can't see the product folded which is important and for this reason I hesitated to place an order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2020
Well-designed site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
Simple and easy to access, everything is clearly explained
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
Order and delivery perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2020
good overall.
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