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A
Rating: 4 out of 5
Good, despite the late cancellation of part of the order due to supply issues.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good service.
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A
Rating: 4 out of 5
The site is very well done. The order matches the product on the site. Small downside on the delivery time, which was longer than indicated at the time of ordering.
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A
Rating: 4 out of 5
Very good site.
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A
Rating: 4 out of 5
The site is quite simple thanks to the different categories and subcategories.
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A
Rating: 4 out of 5
No issues, good site.
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A
Rating: 2 out of 5
I ordered paint and received it damaged. One of the 3 stencils I did not receive and I was told that I received everything at the same time, I am disappointed.
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact customer service for any complaint related to the paint ordered at the address [email protected]. The stencils were delivered at a later time and we hope they meet your satisfaction. We hope to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Very good.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
A book with a damaged cover so I am not entirely satisfied.
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A
Rating: 4 out of 5
products delivered as expected, the site seems to have an extremely wide range of products, too bad it is not optimized for mobile, and that there are no additional categories like on toy sites to find what you want, sometimes we give up before the end of the pages! Maybe an age classification could be a plus
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A
Rating: 4 out of 5
Quick reception except for one item that I had to cancel.
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A
Rating: 4 out of 5
Fast delivery.
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A
Rating: 4 out of 5
Overall satisfied with my order. However, part of my order was delivered 1 month later. Customers should be informed of unavailability before placing the order.
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A
Rating: 4 out of 5
Products are quite expensive but of very good quality, nursery items, the bibs are of very good quality and durable. They are large, reaching down to the knees for 2-year-old children. I do not regret my purchase. The disinfectant products are effective and do not have a strong smell.
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A
Rating: 4 out of 5
Nothing to report.
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A
Rating: 4 out of 5
Quality products, some made in France, sturdy and with a variety of options. The downside: the delivery time, sometimes in several parts...
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A
Rating: 4 out of 5
Easy, varied products
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A
Rating: 4 out of 5
Despite the health events, things went relatively well in terms of delivery. Thank you.
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A
Rating: 4 out of 5
Delivery-service
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A
Rating: 2 out of 5
Bad packaging, the package arrived torn. The bottle was rolling around in the package.
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Response from Wesco
Hello and thank you for your feedback. We are very sorry that the transport damaged your order. We invite you to file a complaint with a photo by email to [email protected] so that we can proceed with an exchange. Thank you for your kindness.
A
Rating: 4 out of 5
No issues.
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A
Rating: 4 out of 5
Very good, slight delay in my order but I was informed.
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A
Rating: 4 out of 5
Good site although a bit expensive...
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A
Rating: 4 out of 5
Navigation on the site is facilitated by the ability to select criteria such as age for example. The explanations are not developed enough for me to fully understand the product. On average, I am satisfied. The delivery was very good and fast
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A
Rating: 4 out of 5
Excellent products. The delivery service (92) was deplorable on two successive occasions. (Take the time to properly check the condition of the goods upon receipt)
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A
Rating: 4 out of 5
Navigating the site is not simple, but I still managed to partially find what I was looking for. However, regarding delivery, I had a package that was completely ripped open
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A
Rating: 4 out of 5
Very good, except for the delivery which was a bit long... otherwise good products
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A
Rating: 4 out of 5
Not very user-friendly site.
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A
Rating: 4 out of 5
Except for a slightly slow delivery. Perfect site, perfect products
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A
Rating: 4 out of 5
Generally reliable site, with a wide choice of toys. I particularly appreciate that the suitable ages are indicated for each toy presented.
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A
Rating: 4 out of 5
Just the delivery time which is very long, ordered early May and received on the 25th
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A
Rating: 2 out of 5
I suppose the crisis did not have a positive effect on transactions, however I had placed my order well before the start of the lockdown and I had to wait two months to receive my delivery. I wasn't sure it was priority... moreover, one of the two jugs was broken and the package was open before its arrival. In short, not great! The product is good though.
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Response from Wesco
Hello and thank you for your feedback. We invite you to file a complaint with a photo by email to [email protected] so that we can proceed with an exchange. We thank you for your kindness.
A
Rating: 4 out of 5
A very long delivery time (order in November and received about 3 months later). However, the after-sales service is really very professional and always attentive to ensure we are satisfied. Thank you to them.
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A
Rating: 4 out of 5
Very good professional products. Too bad the order arrived damaged! (Open paint can)
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A
Rating: 4 out of 5
Fast delivery despite the attitude of the carrier. Nice phone reception. Disappointed by the size of the stickers and crayons. Otherwise, the rest of the products meet my expectations.
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A
Rating: 4 out of 5
There was a problem with the order, but the after-sales service reacted very quickly and did what was necessary for the missing item.
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A
Rating: 4 out of 5
Reliability of the site, delivery time and condition of the package are perfect. Particularly during this period, as a former kindergarten teacher I know the products and trust Wesco.
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
no particular comments
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