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A
Rating: 4 out of 5
Fast delivery time; Disadvantage: invoices are not downloadable by email. Need to go through a request by email.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
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Rating: 2 out of 5
Products conform to the description but delivery service is more than mediocre. You cannot choose a delivery time slot. The delivery provider was very unpleasant, he did not want to carry the bulky package to my apartment door, nor even to the bottom of the building.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
Slight delay in delivery. Customer service is very competent and responsive.
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Rating: 2 out of 5
Professional material but way too many delivery problems
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
You have to search a little for what you want but you can find everything!
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A
Rating: 4 out of 5
Good product, conforms to the description
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Rating: 4 out of 5
Satisfied with my order because I love Wesco as a childcare assistant, the products are of quality but I will no longer rely on the site's recommendations for doll clothes. I am disappointed with size 1 which is supposed to fit dolls from 32 to 38 cm... I find it too small and too hard to put on for children...
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A
Rating: 4 out of 5
No news and information, confirmation by email Yes, 2 days before the product arrives
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A
Rating: 4 out of 5
Too many suggestions when searching by keywords
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A
Rating: 4 out of 5
Very satisfied with Wesco's services.
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A
Rating: 4 out of 5
Very good site. Fast delivery. Satisfied
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Rating: 4 out of 5
Delivery and customer service are satisfactory. I would just note a downside on the site where I don't always manage to find what I want and therefore, I take the references from the paper catalog to get there.
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A
Rating: 4 out of 5
Meets my expectations well
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Rating: 4 out of 5
Damaged package but no problem with the contents... no issues with the site...
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A
Rating: 2 out of 5
The order was delivered on time, even a few days early. Unfortunately, I had to return 2 packages because they were defective and I haven't heard back since.
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Response from Wesco
Hello and thank you for your comment. We are sorry to hear that the products received were defective. Our customer service has taken your request into account and is doing what is necessary to replace them. We hope they will bring you complete satisfaction.
A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
easy and simple access to the site
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A
Rating: 4 out of 5
Very good site but lacks some explanations about the products
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A
Rating: 4 out of 5
Very fast
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Rating: 4 out of 5
very practical
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Rating: 4 out of 5
site adapted for nurseries. Deliveries sometimes too long
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Rating: 4 out of 5
An order received in 4 days by Colissimo, I am satisfied
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A
Rating: 4 out of 5
A bit complicated to find the products I wanted. I did not find the science corner for preschoolers
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Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast delivery time. However, it is not clear when you want to cancel an order on the site (2 different buttons, one of which does not work, and no cancellation confirmation email) but customer service is attentive, available, and pleasant.
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A
Rating: 4 out of 5
Good site, too bad that professional childcare assistants in early childhood do not have a professional discount
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Response from Wesco
Thank you for your feedback. We attach great importance to the full satisfaction of our customers. That's why we have just launched our advantage clubs. Thanks to your membership, you will benefit from points and exclusive advantages, rewarding your loyalty and commitment. Discover more information at https://www.wesco.fr/clubs-avantages-wesco.html
A
Rating: 4 out of 5
Quick service
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A
Rating: 4 out of 5
Delivery time respected
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 2 out of 5
Delivery with a 1 month delay without any commercial gesture!!
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A
Rating: 4 out of 5
Childcare assistant delivery time too long due to lack of stock
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Rating: 4 out of 5
I find the site very good but when searching by age group it doesn't work very well
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Rating: 2 out of 5
Order received in duplicate and debited twice
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Rating: 4 out of 5
Good site
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Rating: 2 out of 5
The products from this brand are very good. However, my last order did not go very well (wrong product sent). The customer service was not good in handling my complaint: little dialogue (had to chase them for responses), too slow to react (it took a month to finally get what I ordered). This does not necessarily make me want to order from them again. It's a shame!
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. We are striving to take the necessary measures to ensure that this does not happen again. Hoping to see you again very soon on our site.
A
Rating: 4 out of 5
Good, clear site
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A
Rating: 4 out of 5
Very good products
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Rating: 4 out of 5
Nothing to say
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Rating: 4 out of 5
Very good, fast and efficient. Products are compliant and of good quality. I recommend.
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Rating: 4 out of 5
Order received as expected. Good value for money. Perfect
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