English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
It's a site that was recommended to me and I am satisfied, I immediately found what I was looking for, the items were delivered before the expected date.
Translated reviews
Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Easy order and very (too) fast. It's a shame you don't offer delivery to pickup points for individuals.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We offer delivery to pickup points for all eligible items. However, the mattress you ordered is considered a bulky product: that is why you could not choose this delivery method. We hope to see you again very soon on our site.
A
Rating: 4 out of 5
Could improve on product searches.
Translated reviews
A
Rating: 4 out of 5
Note for delivered products: 4 stars. An assembly manual was missing.
Translated reviews
A
Rating: 2 out of 5
I ordered in mid-December for a pouf to make a Christmas gift. The pouf was available. A few days later, customer service informed me that the order would be delayed until early January 2020. I just received the pouf today. This is unacceptable. The other orders placed on your site went well. I will think twice now about buying from Wesco.
Translated reviews
Response from Wesco
Hello and thank you for your review. We apologize for the longer order delay than what was announced on the site. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
good site
Translated reviews
A
Rating: 2 out of 5
Difficult to have the same person on the phone, who can keep you updated on your order tracking: Having a reference person would have been a good solution... Tired of repeating the same questions, remarks... A reference person to express your needs...
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We understand your request for a reference person. However, please know that our entire customer service team is versatile and is therefore able to respond to different expectations. To be closer to everyone's requests, we have recently deployed a tool that allows us to have a history of requests, which will avoid having to reiterate information. We hope that your future exchanges will bring you complete satisfaction.
A
Rating: 4 out of 5
A little disappointment for the plasma ball that our child took in their hands to discover and it fell from barely 40cm and broke. We thought it would be a bit more shock-resistant since it was made for children... Otherwise, everything else is perfect!!! Good quality 😍
Translated reviews
A
Rating: 4 out of 5
a bit pricey
Translated reviews
A
Rating: 4 out of 5
very good
Translated reviews
A
Rating: 2 out of 5
The products disappointed me.
Translated reviews
A
Rating: 4 out of 5
Pleasant and easy-to-use site
Translated reviews
A
Rating: 4 out of 5
Too bad the delivery takes a lot of time (3 weeks is huge compared to Amazon). The delivery window is too wide (3 days!!). It is not specified on the site that the order is delivered only to the foot of the building. The rug meets expectations but I find it very expensive.
Translated reviews
A
Rating: 4 out of 5
No particular problems on the site.
Translated reviews
A
Rating: 4 out of 5
It's a pity to pay shipping fees when the products (which are indeed of quality) are already quite expensive...
Translated reviews
A
Rating: 2 out of 5
I only received 5 packages out of 6 while all 6 have already been paid for. I am still waiting for your news regarding the last delivery.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry to hear that part of your order was missing. Our customer service has sent you a form to complete in order to provide a solution to your issue. Please feel free to get back to them.
A
Rating: 4 out of 5
Faster delivery than expected. Baby has been sleeping since birth. Very practical.
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Satisfactory
Translated reviews
A
Rating: 4 out of 5
Lack of loyalty benefits
Translated reviews
A
Rating: 4 out of 5
Good products, very poorly designed website, but once in the cart everything works correctly. High-quality products, fast delivery although not announced (contacted by the delivery person (Heppner) on the day of delivery.
Translated reviews
A
Rating: 4 out of 5
Products a bit expensive but super quality. Package delivered by post, but the package was open.. fortunately nothing was missing (great post!).
Translated reviews
A
Rating: 4 out of 5
I like the material sold by Wesco, the prices are too high. They respond quickly to emails. The telephone reception of their carrier is deplorable! That's why I took away one star.
Translated reviews
A
Rating: 4 out of 5
Delivery a bit long and delayed for the car but very good item.
Translated reviews
A
Rating: 4 out of 5
Package well packaged.
Translated reviews
A
Rating: 4 out of 5
Rather well organized and easy to find your product.
Translated reviews
A
Rating: 2 out of 5
Package received broken, waiting for a response.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that your product was broken. Our customer service has taken your request into account and your package is being resent.
A
Rating: 2 out of 5
I give a bad rating not for the items but for the delivery which is really very poor! And the lack of information from your side regarding the delivery time.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for the delivery delays that were indeed not as announced. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again.
A
Rating: 4 out of 5
Good products.
Translated reviews
A
Rating: 4 out of 5
It's a shame that the delays are sometimes so long (carpet). Otherwise, order and delivery efficient
Translated reviews
A
Rating: 4 out of 5
Fast delivery.
Translated reviews
A
Rating: 4 out of 5
Clear
Translated reviews
A
Rating: 2 out of 5
Disappointed with communication and delivery time
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry to hear about your dissatisfaction regarding the delivery of your order. We have informed our logistics service. However, we hope that your order brings you complete satisfaction today.
A
Rating: 4 out of 5
Very good products
Translated reviews
A
Rating: 4 out of 5
I am a childminder and I am a fan of your catalog. Only downside: that I cannot get a discount as a professional in early childhood like in childcare stores (Aubert, Bebe9,...) where I have a 10% discount upon presentation of my approval. Equipping a house for children is expensive, and I do not benefit from any assistance.
Translated reviews
A
Rating: 4 out of 5
Excellent product and very professional delivery service. Slight downside, a bit long delivery time
Translated reviews
A
Rating: 2 out of 5
Order on 11/12 for a changing mat that was supposed to be in stock and delivered before 23/12. It was just delivered today on 13/01!!!
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery delay that was not made according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We hope that your product brings you complete satisfaction.
A
Rating: 4 out of 5
Hello, the delivery time slot is too large. Waiting from 10 am to 3 pm! I do not have the correct invoice in the package. I have the invoice of another customer. I will call you tomorrow to get my invoice. Otherwise satisfied with the delivery time and the material. Best regards
Translated reviews
A
Rating: 4 out of 5
quite clear and readable.
Translated reviews
A
Rating: 4 out of 5
Good, no problems to report
Translated reviews