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A
Rating: 4 out of 5
and ahead of the initial date
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
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Rating: 4 out of 5
The delivery time was not respected as I had to make a complaint. For everything else, there is nothing to say.
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A
Rating: 4 out of 5
Very good product but it's a shame that shipping costs are not offered. You could save money by sending the order in a much smaller box and offering the shipping costs.
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A
Rating: 2 out of 5
Availability of products to be reviewed. The delay between the order and the receipt of the product is excessively long.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the longer order delay than announced. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
Pleasant site and easy to find what you are looking for
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Rating: 4 out of 5
Always good products for our welcome of the little ones!
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A
Rating: 4 out of 5
A bit expensive
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A
Rating: 2 out of 5
When I ordered, the item was in stock. I had to call to find out why I hadn't received my item yet, and the response was that it was not in stock, so a month of waiting, I find that not very correct.
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Response from Wesco
Hello and thank you for your review. Although we are pleased with the enthusiasm of our customers, stocks sometimes struggle to meet your expectations and we are sorry for that. We understand your dissatisfaction and apologize again for this setback.
A
Rating: 4 out of 5
Correct product.
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A
Rating: 4 out of 5
No issues with this site.
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A
Rating: 4 out of 5
No issues with this product.
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A
Rating: 4 out of 5
Delivery on time as announced. Perfect.
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Rating: 4 out of 5
Simple navigation, top after-sales service for delivery tracking.
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Rating: 4 out of 5
good
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Rating: 4 out of 5
Nothing particular to report... fast delivery.
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A
Rating: 4 out of 5
Box in which the toy was found opened
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A
Rating: 4 out of 5
Good site
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Rating: 2 out of 5
Package received not conforming to the order. Error: 2 times the same boy puzzle instead of 1 boy and 1 girl. Customer service contacted today...... photo does not go through the wesco procedure so again contact by phone...... to finish email and wesco procedure so a lot of time spent + disappointment of not having the 2 puzzles for Christmas + efficient customer service but without spontaneous apologies made....
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Response from Wesco
Hello, we thank you for your feedback. Sometimes errors occur in orders and we apologize for that. We hope your products bring you complete satisfaction.
A
Rating: 4 out of 5
Delivery made within the announced time.
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Rating: 4 out of 5
Products conform to the description. Delivery a bit long especially when the delivery person does not warn of their arrival or at the last moment.
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A
Rating: 2 out of 5
Disappointed, because my order was not complete. It was meant to be a gift for Christmas..
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Response from Wesco
Hello, thank you for your feedback. We are sorry to hear that your order arrived incomplete. We have checked your order and from our side, your package was sent complete, in one single package. We invite you to contact our customer service which is at your complete disposal at 05 49 80 01 66.
A
Rating: 4 out of 5
A bit long shipping (longer than expected...) and unpleasant delivery person
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A
Rating: 4 out of 5
Be careful with color shades. Differences in colors between the product presented on the site and the delivered product.
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A
Rating: 4 out of 5
super products that are not found everywhere, too bad that free shipping is not available until a significant amount....
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A
Rating: 4 out of 5
Respect for the order time, correct packaging, everything was respected.
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A
Rating: 4 out of 5
Dear
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A
Rating: 2 out of 5
Waiting for customer service after receiving damaged blocks
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Response from Wesco
Hello and thank you for your comment. Despite all the attention we pay to preparing your packages, it sometimes happens that the product does not arrive in the expected condition.
A
Rating: 4 out of 5
Everything went very well, just a bit of waiting to get the desired color.
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Rating: 4 out of 5
Good
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A
Rating: 2 out of 5
More than 2 months of waiting to receive my order and with rather high shipping costs!
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Response from Wesco
Hello and thank you for your feedback. We have checked your order and the announced deadline. The delivery was indeed scheduled between 11/12 and 13/12. Depending on the products ordered and our stocks, it sometimes happens that the deadlines are longer. We hope that your order brings you complete satisfaction today.
A
Rating: 2 out of 5
Everything went very well until delivery. The delivery person did not want to bring the goods up to the apartment. When you order a bed and are 8 months pregnant, I find that a bit limited... Otherwise, everything was okay.
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Response from Wesco
Hello, thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. We understand the difficulty you encountered and your situation. Unfortunately, for safety reasons, the delivery agreement requires delivery to the ground floor only. However, we hope that your order brings you complete satisfaction.
A
Rating: 2 out of 5
disconnected several times and very difficult to reconnect. Phone line inaccessible. No trust in the customer.....
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear about your issues on our site. During these festive periods, a high influx can sometimes slow down the site's usability. However, we are doing everything internally to provide you with the best experience on our site and we take your feedback into consideration. We place great importance on the quality of our services, whether it be listening or advice, and we invite you to contact our customer service.
A
Rating: 4 out of 5
Great site, nothing to complain about.
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Rating: 4 out of 5
A bit long for delivery. It's also a shame that for a school, you have to wait for the receipt of the check... Happy holidays, Sandra Isoard, director.
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Response from Wesco
Hello and thank you for taking the time to evaluate your purchase and your feedback on your experience. Your comment contains personal data and cannot be shared. Thank you for your understanding.
A
Rating: 4 out of 5
I am satisfied, just a mistake on my part because the doorbell is not in my name and I had forgotten this detail, and the delivery person did not call me, which is a shame. But since it was my mistake, it's not a big deal, I will pay attention next time. Delivered quickly, but I haven't opened it yet, so I can't comment on the condition of the merchandise. For now, I am satisfied.
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Rating: 4 out of 5
Little-known site for individuals but with very nice, creative products, and I was not disappointed with the relief map of France that arrived on time and very well packaged.
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Rating: 4 out of 5
Very good, nothing to say.
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Rating: 4 out of 5
Fast and compliant delivery. Good quality products.
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Rating: 4 out of 5
Nothing particular to report, everything is in order. The only downside is the delivery of the catalog separately... it could have been included with the cart. Let's be eco-friendly!
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Rating: 4 out of 5
Good, no problem.
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