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Rating: 4 out of 5
Responsive customer service, fast shipping
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 080 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
Reset filtersM
Rating: 2 out of 5
The arrived material was broken.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the damaged material during transport. Our customer service has received your complaint. We invite you to send them the last missing elements so that your file can be processed as soon as possible (photos of the damaged products). We thank you in advance and hope that you will give us a second chance to make a better impression during your next experience on our site. Have a nice day.
C
Rating: 2 out of 5
Articles that do not stand the test of time
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry to learn that our products did not meet your expectations. Quality and durability are at the heart of our commitments, and we wish to understand the situation better in order to assist you. Our customer service is available at 05 49 800 166 to discuss the issues encountered and find the most suitable solution. Have a nice day.
C
Rating: 4 out of 5
The snoezelen material is top-notch.
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C
Rating: 2 out of 5
For a first order, I received a rug instead of 2 mattresses... Very dissatisfied, I am now waiting for a commercial gesture for the loss of time and the disruption caused.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sincerely sorry for the error that occurred during the preparation of your order and we apologize again. Our customer service has proceeded to resend the correct products and we hope they will bring you complete satisfaction. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
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Rating: 4 out of 5
Good after-sales service
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M
Rating: 4 out of 5
Package in good condition. To see over time, the items conform to the description
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M
Rating: 4 out of 5
The order is perfect, but the billing is not under the correct heading. I have made a request for a change, especially since the order was correct on the quote.
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S
Rating: 4 out of 5
Well received my two packages and intact. Fast delivery
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M
Rating: 4 out of 5
Order received on time. Delivery problem quickly resolved by customer service.
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M
Rating: 4 out of 5
Order out of stock but reassuring customer follow-up and happy, satisfied with the product finally arrived
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S
Rating: 4 out of 5
Items conform to the order except for a bit disappointed with the size of the doll deck chair, really small and pillowcases that have a Wesco label made of plastic which I find unnecessary (important to preserve nature!).
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N
Rating: 4 out of 5
Very good quality
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D
Rating: 4 out of 5
Product purchased meets expectations and delivery times were respected.
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E
Rating: 2 out of 5
The package has still not been delivered despite 2 reminders
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation by leaving a review. We are sorry for the delay in the delivery of your order and we sincerely apologize. We have proceeded with the reshipment of your order, and it will reach you as soon as possible. We thank you in advance for your patience and hope to have the opportunity to offer you a better experience during your next visit. Have a nice day.
M
Rating: 2 out of 5
We received the damaged material, we sent an email, and called... no one answered us.... Very disappointed...
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry to read about your disappointment and would like to extend our sincerest apologies. Our customer service has received your complaint and has proposed a solution as compensation. We hope you will give us a second chance to make a better impression and provide you with a flawless experience during your next visit to our site. Have a nice day.
M
Rating: 4 out of 5
products meet expectations, small downside on the consideration of the request for delivery appointment.
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M
Rating: 4 out of 5
well-packaged games and delivery ok
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S
Rating: 2 out of 5
Hello, We had some issues with the carrier, it could be resolved but after several weeks of waiting.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry for the difficulties encountered and we would like to extend our sincerest apologies. We thank you for your patience and hope to have the opportunity to offer you a better experience during your next visit. Have a nice day.
C
Rating: 4 out of 5
Satisfied with this table, it meets my expectations
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Rating: 4 out of 5
compliant articles and fast delivery
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C
Rating: 4 out of 5
Good order but a bit long to arrive.
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C
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
Easy and quick
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R
Rating: 4 out of 5
Order fulfilled. I liked being kept informed about the different parts of my order and the tracking
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L
Rating: 2 out of 5
Hello Happy with my purchase but not with the delivery The driver did not respect the instructions given and as a result the mattress is damaged
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are sincerely sorry that the delivery went this way and we apologize. Your feedback has been forwarded to our logistics department so that a reminder can be made to the concerned carrier. Our customer service is at your disposal if you wish to make a complaint about your damaged item. You can contact them at [email protected] specifying your order number, the relevant reference, and attaching a photo of the damaged product. We hope, despite this disappointing experience, to have the pleasure of welcoming you back to our site. Have a nice day.
V
Rating: 4 out of 5
Expensive product but of good quality
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M
Rating: 4 out of 5
Perfect!
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N
Rating: 4 out of 5
Order well received in the indicated time. Too bad there is a large box for 3 small books + 1 larger one. They were moving around inside... Have a good day. N. PÈRE
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C
Rating: 4 out of 5
good customer service. Responsiveness.
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A
Rating: 4 out of 5
Fast and careful delivery
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T
Rating: 2 out of 5
I did not receive my package
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Response from Wesco
Hello, and thank you for taking the time to leave a review. We are sorry for the delivery delay you experienced and we sincerely apologize. According to the carrier's tracking, your package was indeed delivered on 17/10. We hope that the products received bring you complete satisfaction despite this setback. We hope to see you soon on wesco.fr and have the opportunity to offer you a fully satisfying experience during your next order. Have a nice day.
N
Rating: 4 out of 5
Hello, I am satisfied with my order. This is not the first time I have ordered products from wesco. I am a professional and so far, I have never been disappointed by their products. They are quality products, when it comes to the wesco brand, which last over time.
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C
Rating: 4 out of 5
The site is intuitive. It is easy to find what we are looking for. The waiting time between the order and delivery is very reasonable. I appreciated being able to choose delivery in one go or multiple times.
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C
Rating: 4 out of 5
Order placed easily
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N
Rating: 4 out of 5
Good value for money. Relatively fast delivery.
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R
Rating: 4 out of 5
Great!
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M
Rating: 4 out of 5
fast delivery
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E
Rating: 4 out of 5
The only downside is still waiting for leftovers
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A
Rating: 4 out of 5
Perfect
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