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A
Rating: 4 out of 5
fast
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
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Rating: 4 out of 5
serious site and not too expensive!!!
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A
Rating: 4 out of 5
Too bad the delivery is not free from 49€. 5 or 10% discount from 100% on any product. Make a gesture for customers who have already ordered..
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A
Rating: 4 out of 5
no problems to report
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A
Rating: 4 out of 5
performing and reliable
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A
Rating: 4 out of 5
Practical. It allows targeting games to buy based on the child's age.
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A
Rating: 2 out of 5
lack of precision on delivery times, game instructions
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A
Rating: 4 out of 5
there are very nice products, suitable and of quality, overall, I think that the delivery times are respected.
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A
Rating: 4 out of 5
Very good site. Easy and varied
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A
Rating: 4 out of 5
Delivery was done without problems and quickly
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A
Rating: 4 out of 5
Very nice site
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A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Good
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A
Rating: 2 out of 5
Following a bug on the site, after canceling my first order, I ultimately received 2 shipments. Then a big problem with the carrier GLS who did not want to give me one order without the other. As a result, received on the 28th instead of the 20th, 2 charges and the wrong order still not refunded to this day. Good daily telephone communication to resolve the issue, but too many different contacts.
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. As a French SME, we have chosen not to use a call center and thus handle your requests with all our attention. This choice sometimes implies delays but guarantees local economic dynamism and the maintenance of our values. We thank you for your patience and hope to see you again soon on our site.
A
Rating: 4 out of 5
Correct, I am somewhat mixed. I don't know if I would place another order. This is the second time I have been a bit disappointed.
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A
Rating: 4 out of 5
Clear product descriptions. Navigation on the site is simple.
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A
Rating: 4 out of 5
As a site mainly used for professionals, the prices are a bit high
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A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
User-friendly site and easy navigation
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A
Rating: 4 out of 5
I really like Wesco products which are of good quality for use in micro-crèches, however, I still order very regularly and do not benefit from any advantages, that's the only negative point.
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A
Rating: 4 out of 5
Games as described, delivery on time
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A
Rating: 4 out of 5
practical, friendly
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A
Rating: 4 out of 5
Products extremely well packaged! Small downside, I had chosen a delivery date (because the shipping address was inaccessible before) and it was delivered 2 days early
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A
Rating: 4 out of 5
Very good use of the site
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A
Rating: 4 out of 5
Fast and efficient
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A
Rating: 4 out of 5
Good value for money, the bibs are great
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A
Rating: 4 out of 5
Good, a lot of choices well classified
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A
Rating: 4 out of 5
good material
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Complete site, easy to navigate
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A
Rating: 2 out of 5
3 orders (very expensive).. And 3 product returns: defective tank (3 months for the exchange to happen) + seat arrived in the wrong color (2 months wait as well: it was a photo error on the website!!!!) + finally, one of the two quadruple strollers received last week is broken upon unpacking! Not to mention the igloo chairs that are really not practical to wash (dust collector) and the sheets for the cots that have elastics that give way after two washes. We are extremely disappointed with Wesco. For a professional range.. It is really very disappointing. For our other establishments for young children, we are definitely turning to another site!!!!
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Response from Wesco
Hello and thank you for your feedback. First of all, we apologize for these inconveniences. We hope that the products you received meet your expectations. If, however, a product does not meet our quality standards, I invite you to contact our after-sales service at [email protected]. Regarding the last item, we are doing everything possible for you to receive it as soon as possible.
A
Rating: 4 out of 5
I find it good except for the prices being a bit high
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A
Rating: 4 out of 5
The items are a bit expensive but I am satisfied with my order.
Received on the agreed date and corresponds well to the description even if there is a lack of choice in terms of color.
I would recommend.
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Received on the agreed date and corresponds well to the description even if there is a lack of choice in terms of color.
I would recommend.
A
Rating: 4 out of 5
fast and careful shipping
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A
Rating: 2 out of 5
problem in the description. A piece of information given by customer service that would have been useful because knowing it I would not have ordered. A return service that is slow (missing attachment no response, in short I am super disappointed because this is a purchase I was making for my birthday and that by addressing Wesco I thought I would have quality and listening.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you did not find the satisfaction you hoped for. We take pride in meeting your expectations but daily uncertainties do not always allow us to be at such a level of demand. We apologize for this and hope to see you again soon on our site.
A
Rating: 4 out of 5
Order received quickly. Only downside, my product, a large floor mat, was not very well packaged. Just a large plastic bag, which was torn upon arrival. Fortunately, the mat seems very sturdy and was not damaged by the tear.
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A
Rating: 4 out of 5
no review to give
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A
Rating: 2 out of 5
Lacks important information regarding delivery conditions, moreover the delivery service is deplorable ...
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to your orders, we cannot manage the delivery. We hope that this experience was alleviated by the delivery occurring two days before the announced date and that you will not hold it against us.
A
Rating: 4 out of 5
good site but not very practical for searches
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A
Rating: 4 out of 5
The site is very well made.
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