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A
Rating: 4 out of 5
Very good site for professionals but a bit expensive.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 080 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 4 stars
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Rating: 4 out of 5
Package a bit damaged
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good quality but high prices.
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A
Rating: 4 out of 5
Practical site.
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A
Rating: 4 out of 5
well done
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A
Rating: 2 out of 5
Well categorized site. Clear, rarely out of stock, prices a bit high but the quality is present.
My overall rating will be two stars for the following reason:
big negative, the delivery was not respected at all (delivery before the date, I was not present, fortunately my partner had just arrived 3 minutes before so he was able to receive the 9 cots and the sheets. There was indeed an email the day before in the middle of the afternoon to tell me that the order had been shipped. No call to tell me that the delivery would take place the next day, no email...
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My overall rating will be two stars for the following reason:
big negative, the delivery was not respected at all (delivery before the date, I was not present, fortunately my partner had just arrived 3 minutes before so he was able to receive the 9 cots and the sheets. There was indeed an email the day before in the middle of the afternoon to tell me that the order had been shipped. No call to tell me that the delivery would take place the next day, no email...
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Your order's delivery was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
practical
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A
Rating: 4 out of 5
I find it a bit expensive.
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A
Rating: 4 out of 5
satisfied for a first order
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A
Rating: 4 out of 5
Order received in two parts. And in the second one, I was sent a notebook with small squares instead of a book on harassment. The customer service did not doubt my good faith and proceeded to send the ordered book again.
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A
Rating: 4 out of 5
Very good quality products, but speed and tracking of delivery need improvement.
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A
Rating: 4 out of 5
VERY EASY TO USE
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A
Rating: 4 out of 5
Easy to access
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A
Rating: 4 out of 5
The site is clear. However, I was told about a promotion on the cots and I had a hard time being sure that it was indeed that.
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A
Rating: 4 out of 5
Fast shipping, reasonable shipping costs.
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A
Rating: 4 out of 5
Very good site
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A
Rating: 4 out of 5
Satisfied with the speed of delivery
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A
Rating: 4 out of 5
Delivery in accordance with the order
item received with a torn box
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item received with a torn box
A
Rating: 4 out of 5
Satisfactory site.
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A
Rating: 4 out of 5
Very serious, product arrived before the date, well packaged, I recommend this site to families and professionals.
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A
Rating: 2 out of 5
Hello,
I was very satisfied with the speed and quality of the packaging.
However, there is an error with one toy (old version instead of the new one) and after contacting customer service a week ago, I still have no response and my daughter's birthday is tomorrow.
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I was very satisfied with the speed and quality of the packaging.
However, there is an error with one toy (old version instead of the new one) and after contacting customer service a week ago, I still have no response and my daughter's birthday is tomorrow.
Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service has been informed of the situation and we are doing everything we can to make the exchange within the deadlines. Our apologies, wishing you good family moments.
A
Rating: 4 out of 5
However, I had taken a Chronopost to get it quickly... and it arrived a week later!!
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A
Rating: 4 out of 5
Fast and efficient.
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A
Rating: 4 out of 5
Very clear!
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A
Rating: 4 out of 5
Beautiful presentation. Clear
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A
Rating: 4 out of 5
Very good site with good products
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A
Rating: 4 out of 5
Apart from the product which is very expensive for what it is (there has been a noticeable decline in quality over time, I also have the old version), the transaction was carried out quite correctly.
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Response from Wesco
Hello and thank you for your feedback. We put our heart into designing and manufacturing equipment of impeccable quality. The safety of children is our priority. To this end, we have created an internal quality testing laboratory that initially validates our creations. These are then tested in an external laboratory to definitively validate them. Each product we sell meets the strictest standards, this is our trademark. We hope you will appreciate the durability of your purchase.
A
Rating: 4 out of 5
Very good
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Rating: 2 out of 5
Very disappointed. I had ordered natural colored clay for my daughter's birthday and received yellow clay that is much less pretty. Too late to exchange.
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service is aware of the situation and we are doing everything we can to ensure that this does not happen again. Have good times with your family.
A
Rating: 4 out of 5
very comprehensive, a lot of references but navigation can be a bit difficult (the play mats are in many different 'chapters', hard to compare them all at a glance for example)
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Rating: 4 out of 5
very good site and a lot of choices
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Rating: 2 out of 5
slow. Hard to find what you want.
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A
Rating: 4 out of 5
Good product, rather fast delivery without problems
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Rating: 4 out of 5
Difficulties in communicating the opening hours of my midwife practice. Otherwise, the product completely meets my expectations.
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A
Rating: 4 out of 5
Attractive items but navigation on smartphone (menu) is not easy. Fast delivery but you have to be present all day to receive the package!
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Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Great site for our profession as childminders. Prices a bit high but superb quality. I recommend.
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Rating: 4 out of 5
Functional site
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