Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Missing screw in each lot of baby seat purchased, and wooden base split... impossible to reach customer service by phone, nor to get a response by email.. at the price charged, we expected better in terms of the precision of the necessary elements and customer service.
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Response from Wesco
Hello and thank you for your feedback on your purchase experience on wesco.fr. I apologize for this incomplete order as well as the damaged product. To date, our customer service has not received any complaint from you. Therefore, I invite you to contact them by email at [email protected] with photos corresponding to your complaint. A response will be made to you as soon as possible. Thank you in advance for your cooperation, have a nice day.
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Camille R.
Rating: 4 out of 5
following a purchase from 02/08/2025
Stop the ads in the packages thank you
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Christel L.
Rating: 4 out of 5
following a purchase from 31/07/2025
Speed for shipping. The packaging for the 2kg6 can is not appropriate as it is dented and the post must have repackaged it. Packaging is important for certain products, even with the ecological trend, one should not overdo it.
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Vanessa L.
Rating: 2 out of 5
following a purchase from 22/07/2025
Second purchase on wesco. Very satisfied with the first. For the second, the carpet arrived "damaged" from the creases that have not quite returned. I did not have this issue with the previous model. I sent photos and a complaint from the site. But I have not received a response... Disappointed
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Response from Wesco
Hello and thank you for sharing your experience on wesco.fr. We are sorry to read that this second purchase has resulted in disappointment. Our customer service has contacted you because it has not received the photos associated with your complaint. Once the photos are received, a response will be provided to you as soon as possible. We still hope to see you for a future purchase on our site. Have a nice day.
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Stephanie H.
Rating: 4 out of 5
following a purchase from 31/07/2025
For once, fast delivery. Quality of the products excellent. However, I had a delivery note in my package that did not concern me.
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Jean-Luc H.
Rating: 4 out of 5
following a purchase from 27/07/2025
Delivery time respected. The two items match what I expected with a caveat. I would have preferred the tickets printed double-sided.
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Andrea B.
Rating: 2 out of 5
following a purchase from 26/07/2025
At the price of the item, I did not expect such a horrible smell!!! Had to put the mattress outside because it stinks and it gives me a headache!
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Response from Wesco
Hello and thank you for sharing your feedback regarding this product. In a logic of continuous improvement and full satisfaction of our customers, we take into account all customer feedback. Our products are intended for young children, which is why we are uncompromising on safety and the quality of the materials used. In this case, we remind you that the Cocon Mattress Contour complies with the NFS 54 045 standard and is phthalate-free. It is an emblematic WESCO product particularly appreciated by early childhood professionals for several years. We hope that in light of these elements you will continue to visit us at www.wesco.fr. Have a nice day.
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Ept Grandorlyseinebievre -.
Rating: 4 out of 5
following a purchase from 09/07/2025
Everything is ok
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Ime Le Beau Marais I.
Rating: 4 out of 5
following a purchase from 21/07/2025
serious
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Audrey D.
Rating: 4 out of 5
following a purchase from 20/07/2025
Everything went well. Quick
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Sophie G.
Rating: 4 out of 5
following a purchase from 03/07/2025
Instead of receiving 4 bibs of the same size at the price of €6.12 each, I received only 3 and one, of a smaller model that was charged at the price of the large ones
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Response from Wesco
Hello and thank you for sharing the situation by leaving a review. We are sorry for the problem encountered and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching photos of the bibs)? Our customer service team will get back to you afterwards to remedy this situation. We thank you in advance for your cooperation and hope to have the opportunity to offer you a better experience on your next order. Have a nice day.
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Mairie De Bayac -.
Rating: 4 out of 5
following a purchase from 18/07/2025
Order and delivery ok
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Abida S.
Rating: 4 out of 5
following a purchase from 20/07/2025
Good
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Farandole -.
Rating: 4 out of 5
following a purchase from 17/07/2025
the choice and quality are appreciable
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Nolwenn P.
Rating: 4 out of 5
following a purchase from 19/07/2025
Good products
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Ludotheque -.
Rating: 4 out of 5
following a purchase from 17/07/2025
Hello, I am happy and satisfied with my purchases as well as the delivery. Just for your information, the plastic plates for the Fantacolor mosaic could be better protected, as out of the five, one of them arrived with a small corner broken, the one that is used to hold the sheets. This does not prevent usage, as there are still three left to hold the sheet, but it is still annoying, knowing that the product is new.
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Response from Wesco
Hello and thank you for sharing your experience with us. We are delighted that your order and its delivery have met your satisfaction. We also thank you for taking the time to explain the quality issue encountered with one of the grids (probably due to the uncertainties of transport). We will forward your feedback to our quality service, and if you wish, you can write to us at [email protected] (specifying your order number, the reference, and attaching a photo of the defective product). Our customer service will get back to you afterwards to provide a solution. We thank you for your trust and will be happy to see you again soon on wesco.fr. Have a nice day.
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Aurore P.
Rating: 4 out of 5
following a purchase from 17/07/2025
I am satisfied even if it remains a bit expensive.
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Mairie -.
Rating: 4 out of 5
following a purchase from 16/04/2025
Order placed in April. Delivery in 3 stages, with the last package in mid-July. A bit late for the last one!
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the delivery delay, which was due to a longer than expected supply time for one of the items in your last package. We hope you will trust us again and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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- C.
Rating: 4 out of 5
following a purchase from 15/07/2025
quick!
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Sandrine P.
Rating: 4 out of 5
following a purchase from 27/06/2025
Very good.
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Natacha H.
Rating: 4 out of 5
following a purchase from 07/07/2025
I purchased the 2nd Wesco bunk bed, the quality is there, however in 2/3 years the increase in the purchase price of the item is significant and it's a shame
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are delighted that the quality of our bunks meets your satisfaction. Regarding the price increase, we understand your comment. This increase is part of the overall adjustment of our rates in recent years. In the face of rising manufacturing costs, raw materials, and transportation, we are sometimes forced to revise certain prices. However, we do our utmost to limit these repercussions while maintaining a high level of quality and safety across all our products. We hope to continue supporting you in your projects and to see you again soon on wesco.fr. Thank you for your trust and loyalty. Have a nice day.
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- M.
Rating: 2 out of 5
following a purchase from 24/06/2025
Despite our request, we were not informed about a delivery appointment
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry to hear that the carrier did not contact you to arrange an appointment. We fully understand the inconvenience caused and sincerely apologize. We will forward your feedback to our logistics department so that a follow-up can be made with the carrier to ensure that such a situation does not happen again. Although this is beyond our control, we hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Alsh Les Ecureuils De Coubon -.
Rating: 4 out of 5
following a purchase from 26/06/2025
FOR THE MOMENT WE ARE SATISFIED WE WILL SEE IN TIME
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Na La Chapelle Saint Aubin C.
Rating: 4 out of 5
following a purchase from 16/06/2025
high quality bibs. very beautiful colors.
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Crèche Du Baron -.
Rating: 4 out of 5
following a purchase from 27/06/2025
Games as described and in good condition, delivery ok
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Multi Accueil Muzillac M.
Rating: 2 out of 5
following a purchase from 12/06/2025
3 beds purchased in less than 6 months. The same ones. And each time a price difference margin.... Disappointing.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. After verification, we would like to provide you with some clarifications to dispel any misunderstanding regarding the observed price differences. Indeed, the price of the bed was the same on your last two orders. However, the first order was placed before our annual price review (on 30/01/2025), which explains the noted difference. We hope that these explanations will reassure you and that we will have the pleasure of seeing you again soon on wesco.fr. In the meantime, our customer service remains at your disposal if you have any questions at 05 49 800 166. Have a nice day.
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Valérie J.
Rating: 2 out of 5
following a purchase from 24/06/2025
My order arrived incomplete: a balance board is missing, please take the necessary action
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry to hear that your order arrived incomplete and we sincerely apologize for this. After checking, the entirety of your order was indeed shipped from our warehouse, and the delivery tracking confirms its complete receipt. To better understand what may have happened, we invite you to send a complaint to [email protected] (specifying your order number as well as the missing reference(s)). Our customer service team will then carry out the necessary checks to provide you with a solution as soon as possible. Have a nice day.
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Viviane R.
Rating: 4 out of 5
following a purchase from 30/06/2025
Good. Bought textile paint. Satisfied, goes well on the hands, great result. Just the sienna color: in the photo we expect orange and in fact it's dark brown.
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Mairie De Lumbin -.
Rating: 4 out of 5
following a purchase from 24/06/2025
Good. Product with a good quality-price ratio
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Mairie De Wolfgantzen -.
Rating: 4 out of 5
following a purchase from 05/06/2025
good performance.
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Charlotte J.
Rating: 2 out of 5
following a purchase from 15/06/2025
The delivery is a disaster. The carrier is unreachable to agree on a delivery date (no means of communication). I invite Wesco to change carriers.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that the delivery service did not go as planned and we apologize for this. This situation does not meet our quality standards. We will immediately forward your feedback to our logistics department so that a point can be made with the carrier and that this type of incident does not happen again. We still hope to have the pleasure of seeing you again soon on our site and thank you for your trust. Have a nice day.
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Nelly T.
Rating: 4 out of 5
following a purchase from 02/06/2025
Reactivity, compliance Perfect
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Association A Tes Cotes -.
Rating: 4 out of 5
following a purchase from 18/06/2025
Shipping speed, recyclable cardboard packaging for activities
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Micro Creche L'ilot P'tits Z'enfants A.
Rating: 4 out of 5
following a purchase from 14/05/2025
Quality product but expensive.
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Ecole Notre Dame -.
Rating: 4 out of 5
following a purchase from 09/06/2025
It's a shame that we have to pay the bill beforehand. For a school, it's not very practical..
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Veronique J.
Rating: 4 out of 5
following a purchase from 29/05/2025
good quality
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Mairie -.
Rating: 4 out of 5
following a purchase from 03/06/2025
Delivery times a bit long but satisfied with the product received.
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Ecole Élémentaire Paul Langevin -.
Rating: 4 out of 5
following a purchase from 03/06/2025
Order delivered in two parts but on time and compliant.
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Danielle M.
Rating: 4 out of 5
following a purchase from 12/06/2025
TB compliant
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Marie.jeanne T.
Rating: 4 out of 5
following a purchase from 11/06/2025
Quality material
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