Customer reviews of Wesco

Hello and thank you for taking the time to share your experience. We completely understand your confusion regarding this situation and we sincerely apologize for this inconvenience. It sometimes happens, independently of our will, that part of an order is shipped with a slight delay from the delivery center. Furthermore, if the pickup point you selected was temporarily unavailable at the time of delivery, the carrier may indeed have dropped one of the packages at the nearest post office to avoid further delaying the receipt. We are aware that this situation may have undermined the flexibility you were looking for, and we sincerely regret it. Nevertheless, we want to assure you that this is an exceptional case. We still hope that the products meet your expectations and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for leaving a review. We are sincerely sorry to hear that your order arrived in poor condition and we offer our sincerest apologies. In order to provide you with a solution, we invite you to contact our customer service at [email protected] specifying your order number, the damaged references, and attaching some photos. We thank you in advance for your information and we hope to have the pleasure of seeing you again in the future on our site. Have a nice day.

Hello and thank you for taking the time to share your feedback. We understand your disappointment and are sorry that we could not accommodate your request for a change of address. Indeed, your address change was submitted too late in the order preparation process for us to consider it. However, we hope that your order meets your satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.

Hello and thank you for taking the time to express your opinion. For many years, we have selected products from the Papo brand, known for the quality of its figurines, their realism (hand-painted), and their great durability. They are designed in France, then manufactured in Portugal and China, in compliance with international safety standards, with controls carried out by independent laboratories. Moreover, before any marketing, each product is also checked by our quality team to ensure safety and compliance with current standards regarding children. We hope these figurines will provide wonderful play moments for children. Have a nice day.

Hello and thank you for taking the time to share your situation with us. We are sorry that the delivery was not as expected. In order to identify any potential malfunction and remedy it, we would need more details. Could you please write to us at [email protected] specifying your order number, the intended delivery address, as well as the address to which the package was delivered? We thank you in advance for your cooperation and remain at your disposal. Have a nice day.

Hello and thank you for taking the time to share your situation with us. We are sorry for this particularly long wait and we sincerely apologize. In some cases, the availability of one or more items can impact the shipping of the entire order. We acknowledge our lack of communication towards you and we are aware of the disappointment caused. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the inconveniences encountered during the delivery and we apologize. This situation does not reflect our quality commitments and we fully understand your dissatisfaction. Your feedback has been forwarded to our logistics department to raise awareness with the concerned carrier and to prevent this from happening again as it is unacceptable. We regret that this experience calls into question your loyalty to Wesco and we still hope that you will accept to give us a second chance to provide you with a better experience on your next order. Have a nice day.

Hello, thank you for taking the time to evaluate your shopping experience on our site. Your comment explicitly mentions a competitor and therefore cannot be published for this reason. By choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years, and you are supporting the employment of our 220 employees. We hope that in light of these elements, you will appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.