Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 2 and 5 stars

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Acheteur Vérifié

Published on 08/05/2022 à 20h10 following a purchase from 02/05/2022

Very good! Thank you!

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Acheteur Vérifié

Published on 08/05/2022 à 13h35 following a purchase from 01/05/2022

Super quality! We love it

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Acheteur Vérifié

Published on 07/05/2022 à 21h15 following a purchase from 28/04/2022

Compliant with the catalog

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Acheteur Vérifié

Published on 07/05/2022 à 16h05 following a purchase from 29/04/2022

Rug received damaged (like cuts from a cutter). This is not surprising as it was just wrapped in transparent plastic. I made a complaint and I hope to receive a new one! My rating could be revised depending on customer service... otherwise, apart from the fact that it is damaged, the quality is top! I wanted the ivory color, it was only available in this size. Too bad.

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Response from Wesco Published on 10/05/2022

Thank you for your feedback. WESCO places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to WESCO's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. Our after-sales service has taken your complaint into account and will get back to you to provide a solution as soon as possible. We hope you will give our site a second chance. Have a nice day.

Acheteur Vérifié

Published on 07/05/2022 à 15h59 following a purchase from 30/04/2022

Happy

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Acheteur Vérifié

Published on 06/05/2022 à 13h50 following a purchase from 21/04/2022

Order delivered earlier than expected, items conforming and of quality.

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Acheteur Vérifié

Published on 06/05/2022 à 11h52 following a purchase from 20/04/2022

The site is clear but I prefer to use the catalog to place orders

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Acheteur Vérifié

Published on 03/05/2022 à 22h22 following a purchase from 20/04/2022

Quality items, fast delivery, everything was perfect.

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Acheteur Vérifié

Published on 02/05/2022 à 18h52 following a purchase from 20/03/2022

Delivered before the desired delivery date (while on vacation). Very inconvenient when you have to pick up the package at a relay point when you don't have time to go and need the product. Misunderstanding during a call to customer service before purchase. Accessory was said to be part of the pack by the person on the phone but was not received as it is not actually part of the pack. Complicated to have to make a claim by email rather than by phone. Passed around from service to service. I still haven't managed to order the missing accessory. I believe I shouldn't have to pay shipping fees again since it wasn't my mistake and it could even have been offered to me. In short, my first experience with Wesco is not encouraging.

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Response from Wesco Published on 05/05/2022

Hello, thank you for alerting us through this channel. We are sorry for the inconvenience caused. We understand your disappointment regarding the receipt of the order outside the desired timeframe and we acknowledge that you did not receive the response you were looking for. Regarding the product, indeed, you ordered a chair with a tray and a crotch strap, but the crotch strap is fixed to the tray, so it is not possible to use the crotch strap alone, without the tray. For this product, if you wish to use the chair with the crotch strap but without the tray, we offer the accessory alone (reference 63215). This experience does not align with the values upheld by Wesco. It is through this type of feedback that we question ourselves daily, in order to continue improving, refining our product descriptions, with customer satisfaction as our primary goal. We hope you will give Wesco another chance and that we will soon see you back on our site.

Acheteur Vérifié

Published on 02/05/2022 à 14h07 following a purchase from 22/01/2022

Order received quickly, very wide choice and quality products.

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Acheteur Vérifié

Published on 02/05/2022 à 10h40 following a purchase from 19/04/2022

Very easy online order

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Acheteur Vérifié

Published on 02/05/2022 à 10h33 following a purchase from 14/04/2022

Convenient for finding items in the catalog and securely estimating the order amount.

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Acheteur Vérifié

Published on 27/04/2022 à 10h30 following a purchase from 13/04/2022

Clear site, reliable, good quality products.

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Acheteur Vérifié

Published on 26/04/2022 à 15h14 following a purchase from 12/04/2022

Perfect

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Acheteur Vérifié

Published on 26/04/2022 à 11h02 following a purchase from 05/04/2022

Very pleasant site

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Acheteur Vérifié

Published on 25/04/2022 à 19h52 following a purchase from 16/04/2022

Very satisfied with the item and especially with the delivery time, which was faster than expected. Thank you

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Acheteur Vérifié

Published on 25/04/2022 à 15h36 following a purchase from 18/04/2022

Good

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Acheteur Vérifié

Published on 25/04/2022 à 14h42 following a purchase from 14/04/2022

Delivery 3 rather than expected, conforms to my order, very good price, review the packaging of the parcels because mine was re-taped by the post office.

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Acheteur Vérifié

Published on 24/04/2022 à 13h36 following a purchase from 15/04/2022

Delivery faster than expected

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Acheteur Vérifié

Published on 23/04/2022 à 21h27 following a purchase from 05/04/2022

perfect

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Acheteur Vérifié

Published on 23/04/2022 à 11h37 following a purchase from 10/04/2022

Super fast and careful shipping ++++

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Acheteur Vérifié

Published on 23/04/2022 à 11h32 following a purchase from 07/04/2022

The products are impeccable. However, for the delivery, I should have been delivered to a pickup point on Friday, and I only received my order the following Tuesday. I know you are not responsible, which is why I am giving you 5 stars, and if I could rate the postal service, it would be 0.

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Acheteur Vérifié

Published on 22/04/2022 à 07h10 following a purchase from 30/03/2022

The site is great. I was delivered late, but it was the carrier that took a long time; Wesco followed up with them.

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Acheteur Vérifié

Published on 21/04/2022 à 07h09 following a purchase from 11/04/2022

No issues

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Acheteur Vérifié

Published on 20/04/2022 à 17h56 following a purchase from 09/04/2022

very good

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Acheteur Vérifié

Published on 19/04/2022 à 16h38 following a purchase from 12/04/2022

Very serious and of quality

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Acheteur Vérifié

Published on 19/04/2022 à 15h45 following a purchase from 14/04/2022

October 10

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Acheteur Vérifié

Published on 18/04/2022 à 20h09 following a purchase from 04/04/2022

Super fast shipping. Product as described.

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Acheteur Vérifié

Published on 18/04/2022 à 11h17 following a purchase from 04/04/2022

I had prepared my order on paper so easy navigation. The order arrived very quickly. Delivery was perfect.

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Acheteur Vérifié

Published on 17/04/2022 à 16h47 following a purchase from 05/04/2022

Very satisfied! The site is easy to visit, fast delivery..

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Acheteur Vérifié

Published on 17/04/2022 à 14h37 following a purchase from 07/04/2022

Shipping on time.

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Acheteur Vérifié

Published on 15/04/2022 à 11h51 following a purchase from 30/03/2022

fast delivery and no problems. Friendly delivery person.

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Acheteur Vérifié

Published on 13/04/2022 à 11h24 following a purchase from 30/03/2022

fast shipping

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Acheteur Vérifié

Published on 12/04/2022 à 12h32 following a purchase from 29/03/2022

very good

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Acheteur Vérifié

Published on 12/04/2022 à 10h27 following a purchase from 25/03/2022

top!

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Acheteur Vérifié

Published on 11/04/2022 à 15h06 following a purchase from 30/03/2022

Order shipped faster than expected.

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Acheteur Vérifié

Published on 10/04/2022 à 15h21 following a purchase from 28/03/2022

Very easy to find Wesco items, the delivery people come to our home, the order is really nice.

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Acheteur Vérifié

Published on 10/04/2022 à 09h54 following a purchase from 25/03/2022

Great, quality products and fast delivery.

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Acheteur Vérifié

Published on 09/04/2022 à 12h19 following a purchase from 28/03/2022

Fast delivery, low prices, quality products.

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Acheteur Vérifié

Published on 09/04/2022 à 11h26 following a purchase from 25/03/2022

Fast delivery

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