Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I am not satisfied with the ordered furniture. No response from customer service by phone, despite trying to reach them for a week.
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Response from Wesco
Hello,
We sincerely regret your dissatisfaction regarding the received furniture as well as the difficulties encountered in reaching our customer service by phone. We fully understand your frustration with this wait.
Rest assured: your complaint has been taken into account by our teams. Your file is being processed and a complete response will be provided to you by tomorrow at the latest in order to find a solution suitable for your situation.
We thank you for your patience and once again apologize for these inconveniences.
Have a nice day
J
Jaumouille S.
Rating: 2 out of 5
following a purchase from 01/09/2026
Order placed without knowing when I will be delivered, no stock available in the entire range, very unfortunate.
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Response from Wesco
Hello,
We understand your disappointment and we sincerely apologize for this lack of information. You should have benefited from clear and detailed tracking of your order's progress to better anticipate its receipt.
This product has been a victim of its success, which has led to a delay in shipping for this range. We deeply regret that you were not informed earlier of this delay.
We confirm that the product is on its way and hope it will bring you full satisfaction.
Have a nice day
C
Ccas Seyssinet-Pariset -.
Rating: 2 out of 5
following a purchase from 07/07/2026
The delay between the order and the receipt of all items is truly absurd.
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Response from Wesco
Hello,
We take note of your comment regarding the delivery time of your order.
After verification, you had chosen a single delivery. Our services thus waited for all your items to be available before proceeding with the shipment, in accordance with the maximum delay announced at the time of your order, which was indeed respected.
We hope that despite this significant delay, you will trust Wesco again for your future purchases.
Have a nice day
S
Saint-Brice-Sous-Forêt -.
Rating: 2 out of 5
following a purchase from 01/09/2026
I receive a duplicate order with double billing. I refuse the second order, I make a complaint, impossible to ask the company to come and collect the duplicate package. The invoice will not be paid, and the package is waiting at the reception for someone to come and collect it. Moreover, there was a second item that I was supposed to receive later. To avoid a double delivery error, customer service preferred to cancel this one... I will have to redo a purchase order and place a new order. An error by Wesco, a double penalty for the customer. HAPPY
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Response from Wesco
Hello,
We sincerely regret the inconvenience and frustration caused by these successive delivery and cancellation errors. We fully understand your dissatisfaction with this situation.
Rest assured: your complaint has been duly acknowledged and is currently being prioritized by our services. A complete response will be provided to you by the beginning of next week at the latest.
We thank you for your patience and reiterate our apologies.
Have a nice day
P
Pierre D.
Rating: 2 out of 5
following a purchase from 02/09/2026
Shipping of products took too long to be completed
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Response from Wesco
Hello,
We take note of your comment regarding the shipping time of your order.
After verification, we confirm that the delivery time indicated in your order confirmation has indeed been respected.
We remain available for any further information requests by email at [email protected].
Have a nice day
C
Centre Social Roger Vailland C.
Rating: 2 out of 5
following a purchase from 17/06/2026
I am missing many things in the package. I had to make a complaint
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Response from Wesco
Hello,
We sincerely regret this incident and fully understand your frustration regarding the missing items in your package.
We confirm that your complaint has been taken care of by our after-sales service. Your file is being finalized and a response will be provided to you directly within the day with the chosen solution.
We thank you for your patience and once again apologize for this inconvenience.
Have a nice day
C
Crèche Les Petites Frimousses -.
Rating: 2 out of 5
following a purchase from 01/07/2026
The products are compliant and the packaging is suitable. The problem comes from the carrier who left the boxes under a shelter and with the wrong recipient. We found the boxes by chance.
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Elodie L.
Rating: 2 out of 5
following a purchase from 01/07/2026
Two packages arrived in two large boxes, we will need to consider adapting the shipments. Arrived by Colissimo, so the post. One package was re-taped by the post office and the second arrived completely open. The postman asked me if I had everything, so 3 items but didn't want me to open the second box, it was difficult for me to know if I had everything. In the end, I have everything but very poorly packaged.
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Response from Wesco
Hello,
We take good note of your report regarding the delivery of your order and we are reassured to learn that you have received all your items.
To provide you with some clarifications, receiving two separate boxes is completely normal: the distribution of your shipments directly depends on the nature of your products and the filling rate of our packaging.
Furthermore, please note that Colissimo can indeed repackage or re-tape a package if it has been weakened or handled during transit in their network. However, we will forward your comment to our carrier to remain vigilant about the quality of their delivery service.
Have a nice day.
S
Sophie L.
Rating: 2 out of 5
following a purchase from 02/07/2026
Incomplete order, order tracking inconsistent with reality. Non-compliance with the delivery choice and no response to my customer service request.
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Mac Solidarite -.
Rating: 2 out of 5
following a purchase from 26/06/2026
Delivery received, delivery person refuses to transport and the packages to the nursery
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Cindy B.
Rating: 2 out of 5
following a purchase from 12/06/2026
2 chairs out of 6 are damaged at reception, I made a complaint, I am waiting
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Response from Wesco
Hello,
We take note of your report and we sincerely apologize for the two chairs that arrived damaged.
We want to reassure you: your complaint has been taken into account and processed by our after-sales service. The two replacement chairs have already been sent to you and will reach you as soon as possible to complete your set.
We thank you for your patience and understanding.
Have a nice day
-
- C.
Rating: 2 out of 5
following a purchase from 15/06/2026
Hello, A box arrived broken in the carton but there was no piece of plastic in it. This means it was already broken before being put inside.
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Response from Wesco
Hello,
Thank you for alerting us through this channel about this broken product received.
In order for us to check with our logistics team and quickly proceed with the replacement of your box, we invite you to make a claim with our after-sales service (SAV). Please send your request by email to [email protected] specifying your order number and attaching a photo of the broken item.
Have a nice day
C
Cabinet D’orthophonie -.
Rating: 2 out of 5
following a purchase from 16/05/2026
Not received all items Very long delay
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Response from Wesco
Hello,
We take good note of your feedback and we are sincerely sorry for the absence of certain products in your package.
In order for us to verify your file and proceed as quickly as possible with the sending of the item not received, we invite you to make a request to our after-sales service. You can send your complaint by email to [email protected] specifying your order number.
Have a nice day
I
Isabelle B.
Rating: 2 out of 5
following a purchase from 31/03/2026
I only received one package out of 3 and I have no visibility on the arrival of the other 2.
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Response from Wesco
Hello,
Thank you for alerting us to this situation. We apologize for the lack of clarity regarding the delivery of your order.
After checking the tracking, we inform you that the rest of your packages are currently being delivered and will be delivered today.
If, however, it turns out that your order is still incomplete, please know that our customer service is at your disposal. You can then contact us by email at [email protected] so that we can intervene quickly.
Have a nice day
L
Les Petites Bulles -.
Rating: 2 out of 5
following a purchase from 07/05/2026
after 1 day of use a truck, is broken... disappointed by the quality
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Response from Wesco
Hello,
We are sincerely sorry to hear that the truck broke after only one day of use.
In order for our teams to analyze the problem and offer you a solution, we invite you to make a claim to our after-sales service. Please send your request by email to [email protected], attaching photos of the broken product.
Have a nice day
A
Arnaud S.
Rating: 2 out of 5
following a purchase from 23/05/2026
I find it scandalous that an item in stock is not delivered within 48 hours like others can perfectly do and even much faster most of the time. I notice in the tracking that between two internal pulls by the carrier, packages are missing, this is not acceptable. Logistics is a key factor in a company's brand image and the provider chosen by Wesco does not shine with excellence. Quality, innovation, and product design are one thing, but the customer experience related to delivery is another... And it is becoming increasingly important to customers, both individuals and professionals.
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Response from Wesco
Hello,
Thank you for your feedback and we fully understand your dissatisfaction.
We are sincerely sorry for this extended delivery delay, your order unfortunately experienced a delay during its transport and this independently of our will.
We hope that despite this setback, the products received will bring you complete satisfaction.
Have a nice day
M
Marie Ange R.
Rating: 2 out of 5
following a purchase from 28/05/2026
Package arrived all smashed and torn. Out of the 5 items, 3 are dented.
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Response from Wesco
Hello,
We are sincerely sorry to learn that your package was damaged during transport. This type of situation does not correspond at all to the quality of service we require.
In order for us to quickly proceed with the replacement of the damaged products, we invite you to make a claim by email to [email protected], attaching photos of the dented items.
Thank you in advance for your cooperation.
Have a nice day
M
Micro Creche -.
Rating: 2 out of 5
following a purchase from 26/05/2026
What a pity not to be informed right at the order that some items are out of stock. I discovered it when receiving the packages: some items were missing. After searching the site, they are unavailable, replaced by new references. Forced to generate a new quote ....
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Response from Wesco
Hello,
Thank you for your feedback and we sincerely regret the frustration caused by this situation.
We would like to clarify that, during the validation of purchases, the information regarding the stock shortage of these items initially present in your quote was included in the order confirmation that was sent to you by email. We are sorry if this mention escaped your attention at the time of receiving this summary.
We hope that despite this inconvenience, you will trust Wesco again.
Have a nice day
C
Creche Plume -.
Rating: 2 out of 5
following a purchase from 15/05/2026
paint that leaked in the box
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Response from Wesco
Hello,
We are sincerely sorry to learn that your painting has suffered from the transport issues and that your package arrived in this condition.
A complete response will be provided to you tomorrow by our after-sales service so that a new product can be sent to you in perfect condition as soon as possible.
Have a nice day
J
Jennifer C.
Rating: 2 out of 5
following a purchase from 07/05/2026
Ordered light balls... received well but they do not work... I am still waiting for what I should do...
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the malfunction encountered with the light balls and we extend our apologies. Our customer service sent you a message this morning to inform you of the procedure to follow for your complaint. We thank you in advance for your feedback and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
A
Annie F.
Rating: 2 out of 5
following a purchase from 15/02/2026
Disappointed with how this order went. I think you prioritize communities over private customers. If I hadn't insisted, I would still be waiting for my order while you barely processed it after placing the order.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We sincerely apologize for the delivery delay encountered and offer our sincerest apologies. To make amends for this inconvenience, the shipping costs have been refunded by our customer service. We want to assure you that all our customers, both individuals and professionals, are treated with the same attention. We hope to have the opportunity to regain your trust during your next order. Have a nice day.
N
Nos Petits Pouces -.
Rating: 2 out of 5
following a purchase from 26/03/2026
Our order has arrived, but half of it is broken!
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Response from Wesco
Hello and thank you for alerting us through this means about the state of your order upon delivery. To date, our customer service has not received any complaint from you, so I invite you to write to [email protected] mentioning your order number and attaching photos of the damaged items. Thank you for your cooperation, have a nice day.
D
Desnues C.
Rating: 2 out of 5
following a purchase from 02/02/2026
We are satisfied with the products and the quality of customer service. However, deliveries are a real nightmare: packages left in our hallways, without a signature or just the delivery person's signature, or left in a neighboring service without the delivery person showing up, and packages that cannot be found. No quick visual check on the condition of the package before opening, so no possible reservations.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are happy to hear that our products meet your satisfaction and we thank you for your loyalty. Regarding the delivery, your feedback is valuable as it highlights dysfunctions that go against our quality commitments. Your opinion has been forwarded to our logistics department so they can address the issue with the concerned carrier and prevent this type of incident from happening again in the future. We thank you once again for your transparency and hope to have the pleasure of seeing you again soon on our site. Have a nice day.
S
Stéphane M.
Rating: 2 out of 5
following a purchase from 02/03/2026
Hello. Product as described but express delivery over 14€ not ensured by the Chronopost delivery person.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We understand your dissatisfaction regarding the non-compliance with express delivery times and we sincerely apologize for this inconvenience. Our customer service will proceed with the refund of your shipping costs. However, we are pleased to hear that the product meets your satisfaction and we hope to have the pleasure of seeing you again soon on our site. Have a nice day.
S
Sandra G.
Rating: 2 out of 5
following a purchase from 28/02/2026
I did not receive all the items even though they are listed on the order form. I sent a message to customer service but am still waiting for a response from them.
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Response from Wesco
Hello and thank you for alerting us by sharing your opinion. Our customer service has taken your complaint into account and the missing products will be resent as soon as possible. We thank you in advance for your patience and sincerely apologize for this order preparation error. We hope to have the opportunity to provide you with a fully satisfactory experience on your next order on our site. Have a nice day.
H
Helene C.
Rating: 2 out of 5
following a purchase from 20/01/2026
I did not receive what I ordered, two items out of 3 were replaced by others for no reason. The issue has been escalated and I am waiting to receive my missing items, and the wait is starting to drag on, but I remain confident for now. For a first experience with Wesco, it is rather disappointing, especially considering the price of the items.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that this first order on our site did not meet your expectations and we would like to extend our apologies. Our customer service has processed your request. We thank you in advance for your patience while waiting to receive the missing products. We hope you will give us a second chance to make a better impression by coming back to see us in the future at wesco.fr. Have a nice day.
L
Les Pitchounets M.
Rating: 2 out of 5
following a purchase from 04/02/2026
Hello, my only request was not to be delivered before July, August or September because the daycare is moving to new premises. The packages arrived yesterday, Wednesday, February 11!!!
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Marie L.
Rating: 2 out of 5
following a purchase from 01/02/2026
RELATIVELY SATISFIED. THE WOOD SCREW SYSTEM FOR FIXING THE LEGS IS NOT GREAT AT ALL
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Response from Wesco
Hello, and thank you for taking the time to share your experience with us. We are sincerely sorry that the assembly of your table was not as smooth as expected. Your satisfaction is our priority, and we would like to understand precisely what may have hindered you (accessibility of the screwing system, adjustment of the parts during assembly, or clarity of the instructions) in order to possibly optimize our future models. Please feel free to provide us with more details in response or via our customer service at [email protected]. We hope that in use the product still brings you satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
J
Jokoani -.
Rating: 2 out of 5
following a purchase from 19/12/2025
Quality products but no visibility on delivery and too long delays (more than two weeks of waiting).
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Élisabeth N.
Rating: 2 out of 5
following a purchase from 26/01/2026
I bought a changing mat cover. It wasn't even packaged! Loose in the box! Unacceptable...
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Manuel G.
Rating: 2 out of 5
following a purchase from 20/01/2026
I ordered a MATTRESS BORDER in IVORY color and received a MATTRESS BORDER in GREEN color
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for this order preparation error and we would like to extend our sincerest apologies. Our customer service has processed your complaint and is proceeding with the reshipment of the correct reference. We thank you in advance for your patience while waiting to receive it. We hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
F
Florence S.
Rating: 2 out of 5
following a purchase from 10/01/2026
Long delivery, rescheduling not respected and products damaged during transport
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the difficulties encountered and we would like to extend our sincerest apologies. In order to provide you with a solution for the damaged products, could you please write to us at [email protected] (specifying your order number, the relevant references and attaching photos of the damaged products)? We thank you in advance for these elements and hope that you will give us a second chance to offer you a flawless experience by returning to our site soon. Have a nice day
S
Sandrine S.
Rating: 2 out of 5
following a purchase from 16/11/2025
Order placed in November and I have not yet received all the items. The deadlines are not clearly specified
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
G
Gaëlle C.
Rating: 2 out of 5
following a purchase from 14/01/2026
I am disappointed because I was poorly advised, what I bought does not suit me 100%
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Ssrp La Maisonnee -.
Rating: 2 out of 5
following a purchase from 30/10/2025
The order was delivered in several parts, one of the pieces of furniture arrived damaged and one package was missing from the last delivery received out of the 8 announced. The order tracking is not optimized.
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Response from Wesco
Hello and thank you for taking the time to share your feedback regarding your order. We sincerely apologize for the inconveniences encountered, both regarding the delivery in several parts and the condition of one of the pieces of furniture received and the missing package during the last shipment. We fully understand your dissatisfaction and offer our apologies for these malfunctions. Your complaint has been taken care of by our customer service. We thank you in advance for your patience regarding the exchange of the product, as it is subject to the restocking delay of the concerned reference. We sincerely regret this experience and hope to have the opportunity to provide you with complete satisfaction on your next order. Have a nice day.
J
Josette C.
Rating: 2 out of 5
following a purchase from 06/01/2026
Damaged delivered package
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry that the product arrived in poor condition and we sincerely apologize. Our customer service has proceeded to send a compliant product. We thank you in advance for your patience during its delivery. We hope you will trust us again and that we will have the opportunity to offer you a flawless experience during your next visit to our site. Have a nice day.
A
Assistante Maternelle Adeline Gascoin -.
Rating: 2 out of 5
following a purchase from 26/12/2025
3 weeks to be delivered, no response to my emails. 1st order and really disappointed
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Response from Wesco
Hello and thank you for taking the time to share your feedback following your first order. We are sincerely sorry for the delivery delay encountered as well as for the lack of response to your messages, and we would like to extend our sincerest apologies. We hope you will give us a second chance to provide you with a flawless experience on your next order at wesco.fr. Have a nice day.
S
Sylvie C.
Rating: 2 out of 5
following a purchase from 24/12/2025
Disappointed with the quality. The wood had a defect on the top of the table and the screws were missing from the package! Too late to return it, I needed it right away. Given the price, I expected much better.
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Barbara V.
Rating: 2 out of 5
following a purchase from 17/10/2025
For an order placed in October 2025, I received all the ordered items in 4 shipments. The last one took place on December 16. The delays were too long.
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Aurore T.
Rating: 2 out of 5
following a purchase from 22/11/2025
The delivery was very long and one of the items is defective.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry to read that the delivery was not as fast as expected and we would like to extend our sincerest apologies for the defective item upon receipt. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the concerned reference, and detailing the problem encountered). We thank you in advance for this information and hope you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a nice day.
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