Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
not easy to use. Why don't we receive our paid invoice directly?
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Response from Wesco
Hello and thank you for this comment. You have the option, if you wish, to download your invoice from the customer area, under my orders.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2018
Hello easy to place an order and speed of sending upon receipt of payment However, the carrier did not inform me of his day of passage and left me to deal with the complete pallet Thank you S. T.
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Response from Wesco
Hello and thank you for this feedback. Your comment regarding the quality of the service at the time of delivery has been taken into account by our services. Unfortunately, we cannot publish this comment on our website. Indeed, it clearly mentions your identity (First name last name), which is prohibited under user data protection regulations.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2018
not very explicit for example 3 units I thought it was a lot of 3 when you are not in the profession you get caught!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/06/2018
Delivery and packaging catastrophic
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/06/2018
Well categorized site. Clear, rarely out of stock, prices a bit high but the quality is present.
My overall rating will be two stars for the following reason:
big negative, the delivery was not respected at all (delivery before the date, I was not present, fortunately my partner had just arrived 3 minutes before so he was able to receive the 9 cots and the sheets. There was indeed an email the day before in the middle of the afternoon to tell me that the order had been shipped. No call to tell me that the delivery would take place the next day, no email...
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Your order's delivery was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2018
Hello,
I was very satisfied with the speed and quality of the packaging.
However, there is an error with one toy (old version instead of the new one) and after contacting customer service a week ago, I still have no response and my daughter's birthday is tomorrow.
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service has been informed of the situation and we are doing everything we can to make the exchange within the deadlines. Our apologies, wishing you good family moments.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/06/2018
Very disappointed. I had ordered natural colored clay for my daughter's birthday and received yellow clay that is much less pretty. Too late to exchange.
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service is aware of the situation and we are doing everything we can to ensure that this does not happen again. Have good times with your family.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/06/2018
slow. Hard to find what you want.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/05/2018
Not satisfied with the cart, lacks stability, which poses a danger for a non-walking child. RETURN IS AT THE CUSTOMER'S EXPENSE, EXPENSIVE!
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Response from Wesco
Hello and thank you for this feedback. We are sorry that this product did not fully satisfy you. In case of doubt, an online chat service is available, our advisors are at your disposal to find the product that meets your expectations.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/04/2018
19/20
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Response from Wesco
GOOD
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2018
The photos do not really show the quality of the product
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Response from Wesco
Thank you for this feedback. On each product page of our site, you will find a
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2018
Very good site but the photos are not realistic enough
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2018
The ball has arrived crushed and the rattle broken at the plastic level
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Response from Wesco
Thank you for this feedback. We invite you to contact our customer service to find a solution that meets your expectations together
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/03/2018
HELLO
I DID NOT WANT WOODEN FEET BUT ALUMINUM AND THE SMALLEST ONES;
HOW TO CHANGE THEM,,,,
THANK YOU ********** ********
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Response from Wesco
Hello and thank you for this comment. You have the option, via our website, to contact the Wesco after-sales service who will handle your request for processing as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/02/2018
The sizes do not match the visuals for the puppets. The compartmentalized trays broke within 15 days of purchase. Perhaps due to the heat from the dishwasher, however, for daily use in a nursery, it's a pity.
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Response from Wesco
Hello and thank you for this comment which allows us to improve our services. After checking with the various departments, marketing and quality, we will proceed to modify our product sheets. The technical sheets for references 46646 and 45678 will be modified to clearly mention the use of the product for children. As for the compartmentalized trays, they can go in the dishwasher, but the temperature should not exceed 70°C (maximum temperature tolerated by melamine).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/02/2018
Delivery difficulties regarding the deadline, plus a missing order
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Response from Wesco
Hello and thank you for this feedback. After checking with our customer service, we confirm the delivery of the 2 orders at the end of February. For any questions about a product or difficulties at the time of ordering, do not hesitate to use our chat system. Our advisors will assist you in choosing your products until the validation of your cart.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2017
I did not receive my entire order at the same time (order placed for Christmas and I received the last item 2 days ago), and no commercial gesture from Wesco... Very disappointed.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The tracking of your order was not done correctly and we apologize for that. The customer service has been informed of the situation to offer you a solution that meets your expectations.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2018
BAD QUALITY ON SOME CUPS
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The ordered product, which was damaged, does not meet Wesco's commitments. Our quality service has been informed of the situation and will take the necessary measures to ensure this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2017
Delivery time of 15 days not respected, waited 2 months....!! Certainly apologies after a month following a complaint on Facebook and a commercial gesture, but it doesn't seem serious.....
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2017
Hello,
We did not appreciate the delivery at all. The delivery person left everything on the pavement and before 9 am without caring whether we could retrieve the equipment or not. Moreover, he was unpleasant and rude to my colleagues. It's a shame because you have quality equipment and with such a disastrous delivery, it does not make you want to recommend. The transport provider really needs to be reviewed!!!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/08/2017
I am a bit disappointed with the site, I didn't find what I wanted! It's a shame...
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