Customer reviews of Wesco

Hello and thank you for taking the time to share your experience with us. First of all, we sincerely apologize for the damaged product. Despite the care we take in preparing orders, it happens that they suffer from the uncertainties of transport, and we are equally sorry for this outcome. Our customer service has taken your complaint into account and is doing what is necessary to send you a table top that meets our quality standards. We thank you for your patience and hope that you will enjoy visiting us again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to alert us this way. We sincerely apologize as our quality commitments have not been met. Our sales service is doing what is necessary to resend the concerned products to you. We thank you for your positive feedback on the accessibility and ease of use of our site. We hope you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a good day.

Hello and thank you for taking the time to share your feedback with us. The response time from our customer service has been somewhat extended during this busy end-of-year period. Our customer service has processed the exchange of the product. We sincerely apologize for the inconvenience caused and thank you for your patience. We hope to see you again in 2024 on our website wesco.fr. Have a nice day.

Hello and thank you for taking the time to alert us through this channel. Our customer service has received your request and will process it today. The missing products will be resent. We sincerely apologize for this oversight and hope that it will not affect the trust you have in Wesco. Have a nice day.

Hello and thank you for taking the time to share your point of view with us. Our web team works with a continuous improvement mindset to make the experience on our site as smooth as possible. In order to better satisfy our customers, we are open to all suggestions and invite you to write to us at [email protected]. Regarding our return policy, it is explained in our terms and conditions. We remain available at [email protected] if you encounter a problem with a product ordered. We hope you will visit us again soon at wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the failure to meet the delivery deadline and we understand your dissatisfaction. The product you ordered has unfortunately been a victim of its success, its restocking has delayed its delivery to your home by several days. We do not control the daily schedules of the delivery drivers; however, we will pass this information on to the delivery provider so that a more precise delivery time can be communicated for future orders. We regret that your experience on our site has been so disappointing and does not meet our commitments to satisfy our customers. We hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. We sincerely apologize and regret that our quality commitments did not meet your order. We invite you to file a complaint at [email protected] specifying the problem encountered with photos of the product in question. Our customer service will provide you with a solution as soon as possible. We hope you will give us a second chance to make a better impression by visiting us again soon on www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your experience with us. First of all, we apologize for the inconvenience caused and our longer response time during this summer period. We are particularly attentive to the quality and safety of our products so that they can be used without delay by children. Moreover, all our products meet the most stringent standards and are subject to regular checks by independent laboratories and by our own laboratory. In this case, the product you ordered is guaranteed to be phthalate-free and complies with the NFS 54 045 standard. Our customer service has taken your complaint into account and contacted you today. Your satisfaction is our priority; we want to provide you with a solution and understand the origin of the problem with this emblematic WESCO product that has satisfied many customers for several years. We thank you in advance for your availability and hope you will give us a second chance by returning to our site later. Have a nice day.

Hello and thank you for taking the time to write to us. Indeed, we encourage our customers to order directly on www.wesco.fr where we do everything to provide a simple and smooth shopping experience. After checking on our side, you were delivered within the announced timeframe at the time of order validation. We cannot compete with the pace of e-commerce giants, but we do our best to maintain quality service and timely order shipments, especially during this summer holiday period. By choosing Wesco, you support a French SME, and we thank you for that. We hope the products meet your satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.

Hello, thank you for taking the time to share your experience and express your dissatisfaction. We sincerely apologize as our quality commitment has not been met for this product. Our customer service is aware of your case and is doing everything possible to provide you with a solution as soon as possible. The processing time for your request may seem too long, but several departments (quality, logistics, customer service) are coordinating to provide you with the appropriate solution. We are aware that your purchasing experience has been a series of negative events; please know that this does not reflect our customer satisfaction policy at all. We hope you will give us a second chance to make a better impression by returning to visit us later at www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to alert us in this way. We sincerely apologize for the issues encountered. Our commitment to satisfy our customers has not been met for your order and we regret this situation. Could you please contact our customer service again at [email protected]? They are already informed of your situation and will do what is necessary as soon as possible. During this summer period, our response times may be affected, but we are committed, as we are throughout the year, to handle each complaint with care. We hope you will give us a second chance to make a better impression by returning to see us later on www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback. First of all, we sincerely apologize and fully understand your dissatisfaction. We regret the difficulties encountered in assembling the product as this goes against our commitments to quality and safety. Our customer service and design teams will get in touch with you by the end of the week to provide you with all the visual details for assembly and to ensure the compliance of the product you received. We remain at your disposal and hope you will trust us again by visiting us at www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. We are sincerely sorry that your order arrived damaged, and we fully understand your dissatisfaction. Our customer service has received your return request and will contact you shortly to provide a satisfactory solution. Our staff was on leave during the Ascension Bridge, which explains a slightly longer processing time than usual. We thank you in advance for your patience regarding our customer service team and hope you will give us a second chance by returning to see us soon on www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to alert us in this way. We are sincerely sorry that your order arrived unusable and we apologize for that. We invite you to file a complaint with our customer service at [email protected] (including a photo of the defective item). Our team will provide you with a solution as soon as possible. We hope that you will remain loyal to our brand despite everything and that we will have the pleasure of seeing you again soon on www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. When creating your profile on our site, you registered as a childcare structure. However, for this type of client, we only offer delivery by carrier. According to the information we have, your order was indeed delivered on the desired date. If for a future order you prefer to opt for delivery to a parcel relay, simply send us an email at [email protected] and we will modify your profile type. We hope to see you again soon on our site and wish you many hours of play with the balls. Have a nice day.

Hello and thank you for choosing WESCO to please one of your loved ones! Not being immune to a malfunction on our site, we conducted several technical verifications. The gift card was indeed sent 10 minutes after your order. Following your call 24 hours later, we resent the gift card once again. We are sorry if this process seemed complicated to you because we assure you that the gift card is a quick solution that surely brings joy! We will be very happy to see you again soon on www.wesco.fr and we sincerely thank you for your loyalty. Have a nice day.

Hello and thank you for taking the time to leave a review. Our customer service has taken note of your complaint and is doing what is necessary to send you a new canvas as soon as possible. We thank you in advance for your patience until then and we wish the children long hours of napping on this emblematic product of our brand for many years! We look forward to seeing you again soon on www.wesco.fr. Have a nice day.

Hello, thank you for taking the time to share your feedback with us. We are sorry that your experience on our site did not meet your expectations. Our web teams work on this every day, and we would like to know more about the aspects that disappointed you, as it is thanks to our customers' feedback that we can improve. We still hope to see you again soon on www.wesco.fr. Have a good day.

Hello, we thank you for alerting us through this channel. The delivery conditions of your order are clearly not in line with WESCO's quality commitments, and this situation displeases us as much as it does you. We sincerely apologize for this bad experience. In order to offer you a solution, we invite you to send a complaint, accompanied by photos of the soiled mobility elements, to our customer service at [email protected]. We hope that our responsiveness and our concern to satisfy our customers will encourage you to give our site a second chance. Have a good day.

Hello, thank you for taking the time to share your feedback with us. We are sorry to hear about your disappointment regarding the use of this 2-in-1 duvet/fitted sheet. Since its introduction to the collection, we have received very few negative feedbacks and none concerned the dimensions of the product. Following your feedback, we have verified the product dimensions to ensure that the description is accurate. The dimensions after washing of this 2-in-1 duvet/fitted sheet are indeed 120 x 60 cm to be used with our 120 x 60 cm mattress. If you wish to return it, our after-sales service is available by email at [email protected]. Hoping to see you again on our site despite everything, have a good day.

Hello and thank you for sharing your experience with us through this means. We have inquired with our supplier to find out if strong exposure to heat could alter the product. In the case of exposure to high heat, if the packaging of the modeling clay has been opened, the clay will harden quickly, making it difficult to shape. If the packaging has not been opened, the clay should still be easy to work with. Exposure to the sun does not cause any other effect than the possible hardening of the dough. If you find that the clay has become difficult to shape due to this exposure to the sun, we invite you to file a complaint with our customer service at [email protected]. Our team will then be able to offer you a solution. We have reported your experience with the carrier to our logistics service, so that this situation does not happen again in the future. We hope we have answered your questions and that, despite this unfortunate experience, you will give Wesco another chance. Hoping to see you soon on our site, have a nice day.

Hello, thank you for your feedback. We apologize for the bad experience you had. Customer feedback allows us to reflect and improve, as the quality of our services and customer satisfaction are our priorities. Please feel free to detail how the delivery service disappointed you, so that we can address it and provide our customers with an optimal delivery experience. We hope to see you again on our site and wish you a good day.