Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I ordered a Butai with 2 Kamishibai stories, I received the package in two parts; I went on vacation and didn't open it right away upon my return otherwise I would have returned it. Unfortunately, their return policy is within 20 days. The Butai is not designed to hold the reading boards, it is too big so it doesn't look nice, it looks patched up because the boards are shorter. I am extremely surprised by this mix-up and lack of seriousness, really disappointed.
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Response from Wesco
Hello and thank you for your comment. At Wesco, we pay particular attention to our customers' feedback regarding product use. That’s why our Quality service has conducted a check on the relevant references and it turns out that the stories measuring 42x30cm are indeed not suitable. We apologize for this issue and thank you for your feedback which will allow us to improve and make the necessary corrections on our site. We invite you to contact our customer service at [email protected] to provide you with a solution. We sincerely apologize for the inconvenience caused and hope to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/06/2020
we did not receive the complete order, 3 lots of socket covers are missing
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Response from Wesco
Hello and thank you for your comment. We attach great importance to the quality of our services and the full satisfaction of our customers. We invite you to file a complaint with our customer service at the following address: [email protected]. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/06/2020
A defective product in my order (weighted bracelet with defective stitching that lets the weight pass through)
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Response from Wesco
Hello and thank you for your comment. We are sorry that this product does not meet your expectations. We are uncompromising on the quality of the products we sell. To provide you with a solution as soon as possible, we invite you to contact us at [email protected] (specifying the problem encountered with photos). Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/05/2020
I ordered paint and received it damaged. One of the 3 stencils I did not receive and I was told that I received everything at the same time, I am disappointed.
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact customer service for any complaint related to the paint ordered at the address [email protected]. The stencils were delivered at a later time and we hope they meet your satisfaction. We hope to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/05/2020
Bad packaging, the package arrived torn. The bottle was rolling around in the package.
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Response from Wesco
Hello and thank you for your feedback. We are very sorry that the transport damaged your order. We invite you to file a complaint with a photo by email to [email protected] so that we can proceed with an exchange. Thank you for your kindness.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/02/2020
I suppose the crisis did not have a positive effect on transactions, however I had placed my order well before the start of the lockdown and I had to wait two months to receive my delivery. I wasn't sure it was priority... moreover, one of the two jugs was broken and the package was open before its arrival. In short, not great! The product is good though.
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Response from Wesco
Hello and thank you for your feedback. We invite you to file a complaint with a photo by email to [email protected] so that we can proceed with an exchange. We thank you for your kindness.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/03/2020
It arrives too late.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/03/2020
Error on the color of the ball, my son wanted a blue one and we received a purple one. And very very disappointed with the giant beads as some do not clip; poor finishes. We are waiting for a commercial gesture from you, hoping for a favorable response. Regards, MME SCHNEIDER..
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/04/2020
Not a practical site, I ordered a green 130 cm motor skills mat and received a blue mat twice that I did not order.
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Response from Wesco
Hello and thank you for your feedback. Your order was indeed a victim of confusion. We hope, in the current context, that you will not hold it against us. You will soon receive the mat of your choice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/04/2020
Out of the 10 bottles ordered, I only received 2!
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Response from Wesco
Hello and thank you for your review. Your second package was on its way when you left this review. We hope that your order now meets your satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/03/2020
I can't give a real opinion: I haven't received the package
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Response from Wesco
Hello and thank you for your feedback. We are very sorry that you have not received your package. Deliveries are extremely disrupted in this context, we will refund you as soon as we receive the package. We hope you won't hold it against us.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/03/2020
I requested a 24-hour delivery that I paid €15 for. Before the Covid crisis, the package arrived 4 days later. No problem with the rest.
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Response from Wesco
Hello and thank you for your comment. We are sorry for the inconvenience caused. We hope that our commercial gesture will alleviate your disappointment and we wish to see you again soon on wesco.fr
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/02/2020
Nice site. However, the delivery by LA POSTE bent and TEARED the two posters contained in the package, so VERY DISAPPOINTED WITH MY PURCHASE.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. We invite you to contact our service via our form https://www.wesco.fr/savreclamation and we will process your request as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/01/2020
Products conform to the description but delivery service is more than mediocre. You cannot choose a delivery time slot. The delivery provider was very unpleasant, he did not want to carry the bulky package to my apartment door, nor even to the bottom of the building.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/01/2020
Professional material but way too many delivery problems
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/02/2020
The order was delivered on time, even a few days early. Unfortunately, I had to return 2 packages because they were defective and I haven't heard back since.
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Response from Wesco
Hello and thank you for your comment. We are sorry to hear that the products received were defective. Our customer service has taken your request into account and is doing what is necessary to replace them. We hope they will bring you complete satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2019
Delivery with a 1 month delay without any commercial gesture!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/02/2020
Order received in duplicate and debited twice
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2020
The products from this brand are very good. However, my last order did not go very well (wrong product sent). The customer service was not good in handling my complaint: little dialogue (had to chase them for responses), too slow to react (it took a month to finally get what I ordered). This does not necessarily make me want to order from them again. It's a shame!
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. We are striving to take the necessary measures to ensure that this does not happen again. Hoping to see you again very soon on our site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2019
I ordered in mid-December for a pouf to make a Christmas gift. The pouf was available. A few days later, customer service informed me that the order would be delayed until early January 2020. I just received the pouf today. This is unacceptable. The other orders placed on your site went well. I will think twice now about buying from Wesco.
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Response from Wesco
Hello and thank you for your review. We apologize for the longer order delay than what was announced on the site. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2019
Difficult to have the same person on the phone, who can keep you updated on your order tracking: Having a reference person would have been a good solution... Tired of repeating the same questions, remarks... A reference person to express your needs...
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Response from Wesco
Hello and thank you for your feedback. We understand your request for a reference person. However, please know that our entire customer service team is versatile and is therefore able to respond to different expectations. To be closer to everyone's requests, we have recently deployed a tool that allows us to have a history of requests, which will avoid having to reiterate information. We hope that your future exchanges will bring you complete satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/01/2020
The products disappointed me.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2019
I only received 5 packages out of 6 while all 6 have already been paid for. I am still waiting for your news regarding the last delivery.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear that part of your order was missing. Our customer service has sent you a form to complete in order to provide a solution to your issue. Please feel free to get back to them.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/01/2020
Package received broken, waiting for a response.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that your product was broken. Our customer service has taken your request into account and your package is being resent.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2019
I give a bad rating not for the items but for the delivery which is really very poor! And the lack of information from your side regarding the delivery time.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for the delivery delays that were indeed not as announced. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/11/2019
Disappointed with communication and delivery time
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear about your dissatisfaction regarding the delivery of your order. We have informed our logistics service. However, we hope that your order brings you complete satisfaction today.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/12/2019
Order on 11/12 for a changing mat that was supposed to be in stock and delivered before 23/12. It was just delivered today on 13/01!!!
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery delay that was not made according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We hope that your product brings you complete satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2019
Availability of products to be reviewed. The delay between the order and the receipt of the product is excessively long.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the longer order delay than announced. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2019
When I ordered, the item was in stock. I had to call to find out why I hadn't received my item yet, and the response was that it was not in stock, so a month of waiting, I find that not very correct.
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Response from Wesco
Hello and thank you for your review. Although we are pleased with the enthusiasm of our customers, stocks sometimes struggle to meet your expectations and we are sorry for that. We understand your dissatisfaction and apologize again for this setback.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2019
Package received not conforming to the order. Error: 2 times the same boy puzzle instead of 1 boy and 1 girl. Customer service contacted today...... photo does not go through the wesco procedure so again contact by phone...... to finish email and wesco procedure so a lot of time spent + disappointment of not having the 2 puzzles for Christmas + efficient customer service but without spontaneous apologies made....
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Response from Wesco
Hello, we thank you for your feedback. Sometimes errors occur in orders and we apologize for that. We hope your products bring you complete satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2019
Disappointed, because my order was not complete. It was meant to be a gift for Christmas..
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Response from Wesco
Hello, thank you for your feedback. We are sorry to hear that your order arrived incomplete. We have checked your order and from our side, your package was sent complete, in one single package. We invite you to contact our customer service which is at your complete disposal at 05 49 80 01 66.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2019
Waiting for customer service after receiving damaged blocks
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Response from Wesco
Hello and thank you for your comment. Despite all the attention we pay to preparing your packages, it sometimes happens that the product does not arrive in the expected condition.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/10/2019
More than 2 months of waiting to receive my order and with rather high shipping costs!
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Response from Wesco
Hello and thank you for your feedback. We have checked your order and the announced deadline. The delivery was indeed scheduled between 11/12 and 13/12. Depending on the products ordered and our stocks, it sometimes happens that the deadlines are longer. We hope that your order brings you complete satisfaction today.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2019
Everything went very well until delivery. The delivery person did not want to bring the goods up to the apartment. When you order a bed and are 8 months pregnant, I find that a bit limited... Otherwise, everything was okay.
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Response from Wesco
Hello, thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. We understand the difficulty you encountered and your situation. Unfortunately, for safety reasons, the delivery agreement requires delivery to the ground floor only. However, we hope that your order brings you complete satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2019
disconnected several times and very difficult to reconnect. Phone line inaccessible. No trust in the customer.....
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear about your issues on our site. During these festive periods, a high influx can sometimes slow down the site's usability. However, we are doing everything internally to provide you with the best experience on our site and we take your feedback into consideration. We place great importance on the quality of our services, whether it be listening or advice, and we invite you to contact our customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/11/2019
A part of the package was not received and had to be canceled due to no news.
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Response from Wesco
Hello and thank you for your feedback. The item you chose has indeed attracted the interest of many people at the same time. We are sorry for this experience and hope the rest of your order brings you complete satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/10/2019
Hello, on the small crossing module, 2 items arrived with tears and cuts, although they were all packed together. How can I send you the photos corresponding to the damages and especially remedy this problem? Thank you for your response! I have already ordered psycho-motor equipment from you and this is the first time it has arrived in this condition! Thank you for your response! Valérie Sohawon MJC Monplaisir
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear that the received material does not meet your expectations. We apologize for this. We invite you to contact us by email at [email protected] attaching photos so that we can proceed with an exchange.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/11/2019
I have received the 4 sensory light balls, 1 does not light up and a second one is half-lit. Message sent since December 1, no response... I am waiting...
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Response from Wesco
Hello and thank you for your feedback. We place great importance on the quality of our services and products. We hope that your new light balls bring you complete satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/11/2019
order that does not arrive on the requested day and not at the requested location.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/11/2019
Order received quickly, very good!
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Response from Wesco
As of today, I still have not received my order, what a shame. Wesco, which is a must for purchasing childcare materials or others, uses an unreliable transport company. I was supposed to be delivered on Friday between 2 PM and 4 PM, no one ever came, it’s Monday afternoon and after several calls to the carrier, I will be delivered tomorrow, we’ll see.
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