Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
still not delivered and impossible to track my order
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Response from Wesco
Hello and thank you for your feedback. As indicated when you placed your order, delivery will take place between the 18th and the 20th. You can track your order directly in your personal space on www.wesco.fr. You can also track it from the confirmation email of your order by clicking on the link "TRACK YOUR PACKAGE". You are eager to receive your order, we are delighted! Don't worry, it is already on its way.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/10/2019
Still not delivered after 15 days
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can sometimes have unforeseen issues that we would gladly do without. The carrier informs us that your order should arrive today. We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/10/2019
Our last 3 orders arrived damaged.
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2019
Package received in a completely ripped box. The cot is slightly damaged. There was also a problem with my address, the delivery person did not have it before calling me. So a one-day delivery delay.
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/10/2019
many broken and/or chipped items
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/08/2019
Order placed on 25/08 and received on 29/10, I find there is a lack of information. So very disappointed with customer service.
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Response from Wesco
Hello and thank you for your feedback. The item you chose has indeed attracted the interest of many people at the same time. Our little elves did their best to restock for you. We hope this wait hasn't overshadowed your experience with us too much.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/09/2019
I did not receive everything yesterday afternoon. The changing mat is missing.
Delivery service ZIEGLER without news since
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can sometimes have unforeseen issues that we would gladly do without.
The carrier informs us that your changing mat should arrive today.
We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/10/2019
The color does not match on the site and upon receipt
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/09/2019
Delivery too long and we only know once the first product is delivered
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Response from Wesco
Hello and thank you for your feedback. The item you chose has indeed attracted the interest of many people at the same time. Our little elves did their best to restock you. We hope this wait did not darken your experience with us too much.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/09/2019
Bad packaging or bad carrier, there are shocks on the panels...
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We encourage you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/09/2019
Delivery too long
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Response from Wesco
Hello and thank you for your feedback. The item you chose has indeed sparked the interest of many people at the same time. Our little elves did their best to make new ones for you. We hope this wait hasn't overshadowed your experience with your item.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/05/2019
I was not at all satisfied with my order, items delivered broken in two shipments
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough transport and do not arrive at your place intact. We hope that our commercial gesture will bring you comfort and that you will not hold this inconvenience against us.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/09/2019
Some items are missing and some are broken.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, it happens that an error slips in and that the transport is not as respectful of the products as we would like. We hope that our new shipment will satisfy you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/07/2019
More than a month to be delivered, I don't understand why Wesco doesn't inform the customer right away, that is to say at the time of ordering... delays when a product is out of stock... It's very unfortunate when you're waiting for materials to work. I had to contact them twice. But this is the first time this has happened. My previous orders went smoothly. But here, not even a gesture or an apology... I had to order urgently elsewhere to work...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/08/2019
Quality item but very late delivery (15 days) while I paid the price of a Colissimo!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2019
Satisfied so far with the orders and delivery, this time very disappointed because the packet of beads was open and half of the beads fell out of the box during transport. As a result, there are not many beads left upon arrival.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes a mishap can compromise our quality standards. We invite you to send us a photo of the package with the bead packet to [email protected] so that we can send you a new one free of charge as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2019
I ordered 2 items noted in stock in June by paying for them. In September, I was informed that one item is no longer available but without telling me if it will be refunded.
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Response from Wesco
Hello and thank you for your feedback. We are sorry for the delay you are experiencing and we apologize for it. Please note that you are only charged when the product is shipped. Thus, you will not have to wait for a refund. We remain at your disposal to advise you on an alternative product via chat on the wesco.fr website.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/08/2019
What is the point of setting a delivery date and not respecting it? Luckily, I was present. Product delivered before the scheduled date.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen events that we would gladly do without. We apologize for this setback and thank you again for this feedback which allows us to relay the information and thus improve our service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/08/2019
I only received part of the boxes, resulting in only having the legs of the ordered table and the chairs: no tabletop. I have not been contacted since the delivery yesterday afternoon to provide any information or anything.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to have made you wait three days to send you the rest of your order. We hope you are satisfied with your choice and look forward to seeing you again soon on wesco.fr.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/08/2019
I found the colored chalks loose and broken in the package
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Response from Wesco
Hello and thank you for your feedback. We hope your new chalks bring you satisfaction and we look forward to seeing you again soon on wesco.fr.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2019
Order of a rug for delivery scheduled for J+5. On the day, no delivery and no message from Wesco. On J+10 I sent an email. Response: we will deliver but later without giving a date. Summary: effective delivery more than 30 days later. No commercial gesture. Very bad customer experience
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Response from Wesco
Hello and thank you for your feedback. We are sorry that we did not deliver according to our standards. Unfortunately, we have been victims of our success and the selected item has been particularly popular. We hope that our commercial gesture combined with the quality of our favorite rug will bring you satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/08/2019
A stool was delivered instead of the mirror ordered
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Response from Wesco
Thank you for this feedback. We place great importance on the quality of our services, whether it is listening or advice. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2019
2 packages arrived very damaged. When I opened one of them, 2 cans of paint were damaged
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transportation does not go as planned. We apologize and hope that your new paint cans fully satisfy you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/06/2019
I will give my opinion when I have received all the items from my order, which is about a month and a half late apparently
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Response from Wesco
Hello and thank you for your feedback. We are sorry for the wait, our products were victims of their success this summer. We hope you are satisfied with your items now received.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/07/2019
I received a damaged bed!
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing impeccable packages for you, it happens that a defective product slips in and we apologize for that. We hope your new bed meets your expectations perfectly.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2019
The delivery was very long!
Nothing to say about the people I spoke to on the phone, friendly and responsive (thank you to them)
However, there seems to be a problem between Wesco and Ziegler. The delivery note stated 2 packages while I only ordered one product. So it is the catalog that blocked the delivery, it is incomprehensible.
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Response from Wesco
Hello and thank you for your feedback. The delivery time was indeed longer than expected and we apologize. We hope your order meets your satisfaction and we would like to thank you for your kindness.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2019
I am missing half of my order
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Response from Wesco
Hello and thank you for your feedback. Your second package has indeed been returned to us. It was sent out again yesterday so that you can receive it as soon as possible. We wish you good reception.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2019
difficult to access
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Response from Wesco
Hello and thank you for your feedback. Your comments help us improve our service and this is why we created this system. Without your precision and without a response to our email, we unfortunately cannot follow up on your remark.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2019
I ordered a blue sleeping bag and received a white mattress protector; disappointing. I am waiting to see if customer service is responsive.
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2019
See my email to customer service!!!
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Response from Wesco
Hello and thank you for your response. We are happy about your relief and hope to see you again soon on our site. We also wanted to thank you for your compliment regarding customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/05/2019
Really disappointed, order placed on May 14, received on July 5. Almost 2 months of waiting. And lack of communication, had to call to find out when I should be delivered because I did not open an account. As if you didn't have my email address...
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Response from Wesco
Hello and thank you for your feedback. Many of you chose this product in recent weeks, and we did not expect such success. We sincerely apologize for this delayed delivery. However, we hope that your order meets your satisfaction. See you soon on wesco.fr.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2019
When I placed my order, I forgot an item. I immediately called to ask if the order could be canceled so that I could place a new complete order without paying shipping twice. The person on the phone told me she would take care of it and that I could reorder with confidence, but I received both orders....
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Response from Wesco
Hello and thank you for your feedback. We pay particular attention to your satisfaction, and for that, we invite you to send us an email at [email protected] so that we can take the necessary steps. Please excuse us for this inconvenience.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/06/2019
A bit hard to find what you want
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/06/2019
Not clear on delivery times
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you are not satisfied with the delivery and have reported the information to the carrier to prevent this from happening again. However, we hope that your order meets your expectations.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/06/2019
Too expensive
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2019
the baskets are very small...very disappointed...moreover the baskets were sent in a huge box..in terms of ecology I find it very disappointing from your brand
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Response from Wesco
Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. The issue of packaging is indeed a crucial question and we work every day to improve our carbon footprint. However, we still need to improve our practices. Your comment helps us improve these, thank you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/06/2019
I went to pick up my package because it was not the right address.
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Response from Wesco
Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. We hope you are satisfied with your order and will not hold too much against us for this delivery error.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/05/2019
Delivery poorly recorded.
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Response from Wesco
Hello and thank you for your feedback. We did indeed record an address entry error. We hope your order meets your satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/05/2019
Packaging of the damaged bench plastic
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Response from Wesco
Hello and thank you for your feedback. The quality of our services is particularly important to us. We hope that your new bench fully meets your expectations and that it has found its place in your home.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/04/2019
Delivery time quite long. Customer service not responsive. Order error.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Customer service has taken note of your complaint and will respond to you as soon as possible. We hope you will not hold this against us too much.
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