Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Disappointed, I received my package well packed in a sturdy box, when I opened it there was a film to prevent everything from moving around in the box, and then I saw brushes loose in the box without packaging fortunately they are not damaged and a pack of small rings completely open so I had to search for them at the bottom of the box and well the number is not there I am missing 3
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, it happens that an oversight degrades your package and we apologize for that. We place great importance on offering you quality products while meeting your needs. Therefore, we invite you to contact our customer service by email at [email protected] to resolve this issue of missing parts.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/04/2019
The order is delivered to the foot of the building... The carrier did not inform me and on Wesco I did not see the information at the time of the order... maybe it was marked in very small print?? In any case, in addition to the delivery delay, it's very average...
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Response from Wesco
Hello and thank you for your comment. We apologize for the additional delay. Delivery to the upper floors of a building is indeed an additional service that carriers do not always want to provide. We invite you to specify this in advance for your future orders.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/04/2019
Disappointed. The instruments do not work
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Response from Wesco
Hello and thank you for your feedback. We hope that the musical initiation instruments now bring you satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/03/2019
The carrier left my order at the café!! I had indicated the delivery times as well as the phone number in case of need
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. Despite all the care we take in preparing your orders, transport sometimes has its pitfalls. We apologize for this and hope that your order brings you satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/03/2019
I only received part of my order as expected, I don't know when I will get the rest
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. Despite all the care we take in preparing your orders, transport sometimes has its uncertainties. The damaged part has been replaced and resent within three days. We thank you for your patience and hope to see you again soon on our site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/02/2019
It's useless to ask when you want to be delivered when ordering on the site. It's not respected and you are not called to be informed of the delivery.
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, we cannot explain the delta between the announced date and the actual delivery date of your order at this time. It seems there was a computer problem, and we sincerely apologize for that. We hope you are satisfied with your items and that you will trust us again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/02/2019
The preparation time is way too long! Impossible to cancel the order. High shipping costs, especially given the delay to receive the product (a week and a half... while the post delivered the package in 48 hours...). Order tracking from the site does not work...
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with quality service. Thus, we process your requests as quickly as possible. This choice sometimes involves delays but guarantees the maintenance of our values and local employment. We thank you for your patience and hope to see you again soon on our site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/02/2019
I bought the solar system and the earth does not hold....
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Response from Wesco
Hello and thank you for your feedback. We attach the utmost importance to offering you items of impeccable quality. We invite you to contact our service by email at [email protected] and we will process your request as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2018
lack of precision on delivery times, game instructions
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/02/2019
Following a bug on the site, after canceling my first order, I ultimately received 2 shipments. Then a big problem with the carrier GLS who did not want to give me one order without the other. As a result, received on the 28th instead of the 20th, 2 charges and the wrong order still not refunded to this day. Good daily telephone communication to resolve the issue, but too many different contacts.
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. As a French SME, we have chosen not to use a call center and thus handle your requests with all our attention. This choice sometimes implies delays but guarantees local economic dynamism and the maintenance of our values. We thank you for your patience and hope to see you again soon on our site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2019
3 orders (very expensive).. And 3 product returns: defective tank (3 months for the exchange to happen) + seat arrived in the wrong color (2 months wait as well: it was a photo error on the website!!!!) + finally, one of the two quadruple strollers received last week is broken upon unpacking! Not to mention the igloo chairs that are really not practical to wash (dust collector) and the sheets for the cots that have elastics that give way after two washes. We are extremely disappointed with Wesco. For a professional range.. It is really very disappointing. For our other establishments for young children, we are definitely turning to another site!!!!
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Response from Wesco
Hello and thank you for your feedback. First of all, we apologize for these inconveniences. We hope that the products you received meet your expectations. If, however, a product does not meet our quality standards, I invite you to contact our after-sales service at [email protected]. Regarding the last item, we are doing everything possible for you to receive it as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/02/2019
problem in the description. A piece of information given by customer service that would have been useful because knowing it I would not have ordered. A return service that is slow (missing attachment no response, in short I am super disappointed because this is a purchase I was making for my birthday and that by addressing Wesco I thought I would have quality and listening.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you did not find the satisfaction you hoped for. We take pride in meeting your expectations but daily uncertainties do not always allow us to be at such a level of demand. We apologize for this and hope to see you again soon on our site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/02/2019
Lacks important information regarding delivery conditions, moreover the delivery service is deplorable ...
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to your orders, we cannot manage the delivery. We hope that this experience was alleviated by the delivery occurring two days before the announced date and that you will not hold it against us.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/02/2019
The delivery went badly, the GLS delivery person (imposed by WESCO) left our packages in the hallway of our building without our consent, and one of the products arrived damaged. We had to open a case with customer service.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that the transport did not meet our standards. Your comment allows us to activate improvement actions with our provider. We hope to see you again soon, without any inconveniences, on our site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2019
The thermometer arrived broken. The glass tube was shattered, so unfortunately I cannot use it with my students, I am very disappointed...
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact customer service for any questions at [email protected]
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2019
Missing a piece of an item and no one answered my question about it in customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2018
Order of three tricycles for the Christmas gift for two kindergarten classes, they arrived 3 days after the announced deadline, the children were very disappointed to see nothing under the tree upon their return from vacation... Moreover, in the packages we did not have the correct bolts to proceed with the assembly and with the delivery delay, it was impossible to return them, we had to manage on our own. This is very disappointing for a brand that is a reference in the field of children's equipment..
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, deliveries to schools have been stopped during the end-of-year holidays. It is indeed difficult to receive packages when the premises are closed. We ask you to please excuse us to the children. Regarding the bolts, we invite you to contact customer service at [email protected]
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2018
Good.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/11/2018
Dishware arrived damaged (as it was not protected in the packaging box). No response from customer service to date.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/11/2018
Overall rating after 1 year of purchasing on the site: over 7000€ spent. Delivery delays and uncontrolled delivery, unfriendly and uncommercial customer service. Quality issues. Expensive. Overall, a company that feels like it is in a monopoly.
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Response from Wesco
Hello and thank you for your feedback. We work day after day to offer children (and adults) the highest quality items possible. Although our products are experiencing increasing success, we continue to uphold our values as best as we can. Despite all the care taken in fulfilling your order, sometimes transportation can fail. We are sorry that your experience did not meet your expectations. Your comment allows us to improve this point, and we are grateful for it.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/09/2018
Not serious in handling the order
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, the delivery sometimes brings surprises. We hope your items meet your expectations.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/10/2018
Did not receive my order on time nor all the requested materials
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing your orders, the delivery sometimes has unexpected issues. We hope the items meet your expectations.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/10/2018
We received only one tray when it was supposed to be a set of 6 trays.
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Response from Wesco
Hello and thank you for your feedback. We hope that your order now meets your satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/10/2018
Complicated
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Response from Wesco
Hello and thank you for your feedback. Without your clarification, we unfortunately cannot resolve your comment.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/10/2018
I ordered the 150x60 cot and received a 105x53 cot, I am waiting for the exchange which I hope will happen as soon as possible
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take with your orders, we sometimes make mistakes. We hope you won't hold it against us and that you will enjoy your new cot.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/07/2018
We encountered many problems with receiving defective products and delivery times not respected (4 months to receive the entirety of our order). Very disappointed overall!
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Response from Wesco
Thank you for your feedback, it allows us to improve our services. We have contacted the carrier so that this kind of situation does not happen again. We are happy to know that the product gives you complete satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/10/2018
We were disappointed with the reception of the kitchen for 2 years and older, it is quite small and we also received the refrigerator model with the same shelf, so it is not possible to assemble it.
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Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it is listening or advice. Our after-sales service is at your complete disposal at 05 49 80 45 05. Do not hesitate to contact them to agree on a solution.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/09/2018
First time I ordered from you but it will be the last. Order received 3 weeks after placing it even though the product was in stock... Customer service needs to be reviewed!!
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Response from Wesco
Thank you for your feedback. We are working on displaying stock levels. We are currently victims of our success and we are doing everything we can to ensure this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/08/2018
Very late delivery
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Response from Wesco
Thank you for your feedback. We are working with your carrier to ensure that this type of situation does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/09/2018
Hello, one CD does not work. It is not possible to reach customer service directly by phone. I contacted the service by email but am still waiting for a response.
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Response from Wesco
Thank you for your feedback. We hope your new CD meets your expectations and we apologize for this inconvenience.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/09/2018
Big delivery problem
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Response from Wesco
Thank you for your feedback, it helps us improve our services. We are working with your carrier to ensure this type of situation does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2018
Received bad diapers, ineffective customer service by phone, no response to the various emails sent, only Adeline from social media was able to answer my questions even though she is not directly concerned (hence the 2 *, otherwise I would have given only 1...). A week to realize that they no longer have in stock the diapers I ordered (the stock on the website has still not been updated...). How long will it take for me to be refunded my €95??? This is a significant amount, especially since I had to reorder this from another website.
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Response from Wesco
Hello and thank you for your feedback. While we are pleased with the enthusiasm of our customers, stocks sometimes struggle to meet your expectations and we are sorry for that. We understand your dissatisfaction and apologize again for this setback. PS: a big thank you to Adeline.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/09/2018
Not readable. messy not easy to find what you are looking for
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Response from Wesco
Hello and thank you for your review. The dolls are sold without clothes (unless otherwise stated) and you will find all the outfits in Role-playing games > Dolls and accessories > Doll clothes.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/09/2018
Order processing extremely long
1 kg bag of shredded paper half open so spillage in the box, damaged package.
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to preparing your packages, sometimes the transport does not go as we would like. We invite you to contact customer service at [email protected] and we will handle your request as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2018
well-organized site
Delivery time unusually long, no information on product availability unless you ask the question
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Response from Wesco
Thank you for your feedback, it helps us improve our services. We are now working on implementing an alert system.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/08/2018
The delivery was 2 days late. If I hadn't contacted customer service, I would have never known. We ordered from your site for your seriousness and we were very disappointed. We had a meeting with the Departmental Council for a site visit and 10 minutes late, the mattresses would not have been delivered. This caused real dissatisfaction. The mattresses themselves are compliant.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service and logistics teams have been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/08/2018
It shrank after the first wash. I am disappointed.
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Response from Wesco
Hello and thank you for your feedback. Our quality service has been informed of the situation.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/08/2018
Very useful as there are many quality products but the phone service is deplorable every time. The staff has no desire to help us.
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Response from Wesco
Hello and thank you for your feedback. For any questions regarding a product before purchase, we recommend using our chat service. Our advisors assist you through all stages of the purchase (from product selection to cart validation). If it is a post-purchase complaint, you can contact our after-sales service at 05 49 80 45 05.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/08/2018
I ordered a blue children's bed and received a pink one.
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Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it be listening or advice. Our after-sales service is available at 05 49 80 45 05 to offer you a solution that meets your expectations.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2018
Apparently, your company is rather intended to serve structures receiving children. My first experience leads me to think this because the price of shipping costs is almost similar to the price of the product I ordered. Too bad I will go to a store where I won't have to bear constrained and abusive shipping costs.
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Response from Wesco
Hello and thank you for this feedback. The shipping costs applied by Wesco are the same regardless of the volume of your order, which is not the case everywhere.
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