Customer reviews of Wesco

Extremely long reception time for certain items. And a product that does not meet our expectations!

good delivery but no consideration of additional delivery information regarding the reopening date

Speed efficiency, but difficulty in managing orders and especially little attention to long-time customers, it's a shame

Delivery problem with HEPNER despite 2 calls to your services.

Good products and good services but packaging could be improved. Several glasses (thankfully sturdy) were loose in the (huge) box.

I would have liked to receive my complete order and not have to take steps to obtain the missing items

Delivery too long

The material is perfect but it's still very expensive

Very good

regular errors in orders.

We are a bit disappointed with the quality of the materials

Material of very good quality but delivery time to be improved (I was supposed to be delivered between the 8th and the 10th and was finally delivered on the 11th which required me to organize additional work to receive the package.

The items are not properly protected. We received a broken item.

Hello, I would like to share my opinion following my recent order. While the design of some products is very successful, the overall experience unfortunately does not quite meet our expectations for a community, especially considering the budget invested. Regarding the furniture, the sofas and armchairs leave us a bit unsatisfied. For material intended for intensive use in a community, we hoped for a higher quality and better finishes compared to the prices charged. Moreover, managing this part has been complex: after a wait due to a stock shortage, we received the correct covers, but unfortunately not the right armchairs. We also ordered a white noise plush toy. Visually, it is beautiful and very well made. However, practically, the wired system only triggers vibrations for 5 seconds, which is far too short to soothe a child and a bit disappointing for a product in this range. We greatly appreciate your catalog, but for this price level, we expected better, both in terms of functionality and logistics. I hope that this constructive feedback will be useful to you. While waiting for a response regarding the organization of the exchange of the armchairs, I wish you a good day.

Good products but unsatisfactory packaging, resulting in products arriving in poor condition.

Good reception

When ordering products in stock. delivery in 3 weeks...

Missing the delivery note for the packages

Quality products but one edge of the table arrived damaged, I am disappointed

Hello We received the package with the paint that was spilled in the box

Very satisfied with my order, with the product. However, extremely disappointed with the assembly instructions (drawing of certain parts upside down from the sketch, very small sketch to know which screws to use,...)

The assembly instructions for the furniture are poorly made and there was a damaged corner of the furniture

The package arrived completely damaged. This is not the first time.

TB games received but in several shipments, so it's not practical to receive them like this for our community, preference for a single shipment thank you

Very satisfied with the items but not satisfied at all with the delivery

I love your products but for the last 2 orders I am not satisfied because I am still missing items. I did not receive a response to my request except yesterday, but it is deliverable from 27.04 and I am waiting. It is really necessary to communicate with your customers and respond, thank you.

An unordered item was sent instead of the one noted on the order form.

the perfect material, however, the delivery person did not wait for the verification of the packages even though one package was opened

Disappointed that the selected delivery date was not taken into account. I had to be away for a few days and I had scheduled the delivery accordingly. The package arrived during my absence, deposited at the post office with very limited opening hours...unfortunate for me

I am missing a product from my order and I am still waiting for news

The box of the Wesco cot arrived damaged. The delivery person can do better.

The company is very reliable and a guarantee of quality. However, on this order, we received the screws with a 3-week delay and only because we requested them...really unusual at Wesco...what is happening?

No problem with the order but the delivery was made to the reception which can be problematic because due to the large number of services, the order might not have arrived at the right destination

Damaged delivery box and a missing item

My article matches exactly the photo on the site, of very good quality, too happy. However, the size of the box is really too big for such a small item and moreover when I received it, the box was torn all along one side!

We are noticing a recurring dissatisfaction regarding the delivery of packages. The delivery drivers lack caution and drop the packages carelessly (sometimes causing damage). Moreover, they often leave immediately after ringing the bell, leaving the packages outside without ensuring their receipt by an agent.

First time I order equipment said for professionals. And this one leaks...

Difficulty seeing the real price of the purchase during online payment, as the cost of shipping fees did not disappear.

I received the order quickly. However, one paint can had a damaged cap that did not allow it to be closed; since it belonged to a batch of items for a product exchange, I would have had to request and return all the products. Too bad.

The material is generally of good quality. But on my order, I have 2 broken items and one has a small defect. The after-sales service only processes complaints within 15-20 days, so 1 month later I don't have the chairs I was counting on. As for ecology, let's not even talk about it, 6 children's chairs received in 5 packages and on 3 different dates when I checked delivery of the order in one go. Could do better! I am now waiting to see how my complaint will be handled.