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A
Rating: 4 out of 5
Good experience
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 3, 4 and 5 stars
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Rating: 3 out of 5
Order ok! Too bad about the packaging waste (big box for 1 puzzle) quality of the tunnel to see over time but seems very thin
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C
Rating: 5 out of 5
perfect
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M
Rating: 5 out of 5
Excellent quality as always at Wesco
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L
Rating: 3 out of 5
A contact with a sales representative for advice would be welcome! The site is easy until the order is validated with an administrative mandate. There I get stuck and I go through email to customer service; I am disappointed by the quality of the sofas, seats, rugs... which are less robust than a few years ago! Have a nice end of the day
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We regret that you encountered difficulties in finalizing your order on our site. Our customer service is at your disposal at 05 49 800 166 to assist you in navigation or placing an order, do not hesitate to contact us with any questions. Payment by administrative mandate is indeed reserved for administrations, but it is possible to select the option 'I am not the billed party' and pay for the order using a commitment voucher. Regarding your feelings about the quality of our products, we assure you that we remain fully attentive to their robustness, safety, and durability. If you notice a defect on an item, our customer service can be reached at [email protected] and will handle your request. We sincerely thank you for your loyalty and the trust placed in Wesco over the years. We look forward to seeing you again soon on wesco.fr. Have a nice day.
E
Rating: 4 out of 5
I received my package on time and am satisfied with my purchase, it's very good. However, it was a home delivery of a small puzzle in a very large box that doesn't fit in the mailbox... the mail carrier had quite a hard time, it's a real shame. It would therefore be wise to provide packaging suitable for the size of the products. Thank you!
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A
Rating: 5 out of 5
I just received my changing mat, thicker compared to those sold in stores. After seeing it in the nursery, I know it's a sturdy product, that's why I bought it for my work as a childminder.
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P
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Ras
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S
Rating: 5 out of 5
Perfect delivery
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C
Rating: 4 out of 5
Hello, very well protected dishes but a lot of packaging often not optimized
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Z
Rating: 5 out of 5
In accordance with the order. A small downside for the preparation of the order that I found a bit long.
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C
Rating: 5 out of 5
as expected
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G
Rating: 5 out of 5
Reactivity
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C
Rating: 5 out of 5
Delighted, the size is perfect for a baby who is still trying to crawl. It is big enough for the baby to do the clock and play quietly. Very comfortable too!
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D
Rating: 3 out of 5
2 items ordered 1 only arrived
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Response from Wesco
Hello, and thank you for bringing the situation to our attention. We sincerely apologize for the partial delivery of your order. Our customer service has already initiated the reshipment of the missing package. We thank you for your understanding and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
C
Rating: 4 out of 5
Very good
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M
Rating: 5 out of 5
Perfect
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E
Rating: 4 out of 5
Good, too expensive.
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E
Rating: 5 out of 5
Everything was delivered on time and super product
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I
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Compact practice
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T
Rating: 5 out of 5
Quick compliant
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M
Rating: 5 out of 5
Faster delivery than expected
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S
Rating: 5 out of 5
Super product and very fast delivery.
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F
Rating: 3 out of 5
I received only four packages out of 5....
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Response from Wesco
Hello, and thank you for bringing the situation to our attention. We sincerely apologize for the partial delivery of your order. Our customer service is in contact with the carrier to locate the missing package. We are sorry for this inconvenience that is beyond our control and are doing everything necessary to resolve the situation as quickly as possible. If you have any questions, we are here to assist you at 05 49 800 166. Have a nice day.
C
Rating: 5 out of 5
Easy ordering and fast delivery
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A
Rating: 5 out of 5
Super product
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D
Rating: 5 out of 5
Delivery within the announced timeframe at home
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M
Rating: 5 out of 5
quick order and in accordance with my requests
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T
Rating: 4 out of 5
It remains quite expensive, but of very good quality
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E
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Non-compliant shipment to the scheduled date
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N
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
quality and adaptability of the material
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A
Rating: 5 out of 5
Satisfied with the ordered items, they match the description given on the site
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M
Rating: 5 out of 5
perfect but not all on the same day, but it's okay
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C
Rating: 5 out of 5
Product complies and deadline respected
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S
Rating: 5 out of 5
Good quality
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E
Rating: 5 out of 5
Perfect!
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