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M
Rating: 5 out of 5
Perfect
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 3, 4 and 5 stars
Reset filtersE
Rating: 3 out of 5
Order received after the school return when it was placed at the beginning of June...
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the delivery time was not respected and we offer our sincerest apologies. We understand your frustration, especially since the return is an important period for a school. After verification, we found that there was a delay in preparing your order, followed by temporary storage (during the school's closure for holidays) and finally a longer than expected delivery time. We hope you will give us the opportunity to fully satisfy you on your next order on our site. Have a nice day.
M
Rating: 5 out of 5
well delivered
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L
Rating: 5 out of 5
Order completely compliant and neat
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M
Rating: 5 out of 5
Perfect Thank you
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C
Rating: 5 out of 5
Very beautiful products
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M
Rating: 5 out of 5
Good quality / well packaged for delivery.
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H
Rating: 5 out of 5
Super
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-
Rating: 4 out of 5
A lot of delay for the receipt of the package
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S
Rating: 5 out of 5
Super perfect thank you, have a good day
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C
Rating: 5 out of 5
Quality furniture, delivery time respected
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C
Rating: 5 out of 5
very beautiful plates and very good quality glasses
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L
Rating: 5 out of 5
Material conforms. Only downside, the delivery! Chronopost option but the delivery person couldn't find the school!!! On the first day of school, the delivery person should have opted for another reason... The main thing is that the product is as expected
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M
Rating: 5 out of 5
Very simple order to carry out!!!
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C
Rating: 5 out of 5
Fast delivery
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H
Rating: 5 out of 5
First order on this site, I read negative reviews. I still decided to place an order. I am very satisfied. I paid for fast delivery. The date was respected. I received all my purchases at once. I recommend.
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D
Rating: 5 out of 5
Delighted with my purchases The bunks are perfect
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C
Rating: 5 out of 5
The package was pierced and inside, the box containing a drum was also pierced, as well as the drum skin...
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Response from Wesco
Hello and thank you for taking the time to share the situation by leaving a review. We are sorry that the product arrived damaged and we sincerely apologize. In order to provide you with a replacement solution, we invite you to write to us at [email protected] (specifying your order number, product reference, and attaching a photo of the damaged product). While waiting for your response, we wish you an excellent day.
S
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
The package arrived in good condition. With a delay but still on time.
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L
Rating: 5 out of 5
Perfect bunks, the sheets are perfectly fitted! I recommend!
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A
Rating: 5 out of 5
Nothing to report
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L
Rating: 5 out of 5
Perfect, the products match the descriptions, fast delivery without any issues.
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E
Rating: 3 out of 5
Nothing to complain about regarding the products, however the announced delivery time was not respected.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
M
Rating: 5 out of 5
Very good customer relationship.
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-
Rating: 5 out of 5
Happy with the service
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E
Rating: 5 out of 5
the product is good however the delivery was made to a relay point whereas I had paid more for a fast delivery to the daycare
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are delighted that the product meets your expectations. Regarding the delivery, according to the carrier's tracking, the package was dropped off at a relay point because no recipient was available at the nursery during the first attempt. We regret this setback and hope that, despite this situation, you will remain fully satisfied with your order and will renew your trust during your next visit to our site. Have a nice day.
C
Rating: 4 out of 5
good product true to the catalog image correct delivery
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-
Rating: 5 out of 5
Very good
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-
Rating: 5 out of 5
Well delivered for the back to school.
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E
Rating: 5 out of 5
I still haven't received my package, ordered in June! So no, I am not happy at all.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a supply chain delay on one of the ordered items. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
E
Rating: 5 out of 5
Thank you to this very professional and very friendly driver.
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H
Rating: 5 out of 5
Perfect
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M
Rating: 3 out of 5
Large order for the opening of a micro-crèche, missing items, very difficult customer service to reach.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We know how important the opening of a micro-crèche is and we are particularly sorry for the missing items as well as the difficulties encountered in reaching us. To resolve the situation, could you please write to us at [email protected] specifying your order number and the concerned products? Our customer service team will handle your request as soon as possible. With our renewed apologies, we hope to regain your trust with your next order. Have a nice day.
P
Rating: 5 out of 5
My package was delivered on the scheduled date. Everything was perfect.
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M
Rating: 5 out of 5
Fast, compliant. However, the box was damaged during transport
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P
Rating: 5 out of 5
Very good product.
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N
Rating: 3 out of 5
I did not receive the order as expected
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that you did not receive your order within the expected timeframe and understand your disappointment. After checking, it seems that the address provided for delivery was incomplete, which delayed the shipment. Our customer service has taken charge of your case and is organizing a new shipment as soon as possible. We thank you in advance for your patience and wish you a very good day.
N
Rating: 5 out of 5
Having placed two new orders very recently, I am particularly satisfied with my purchases. High quality products and durability over time.
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E
Rating: 4 out of 5
Chairs that meet our expectations. To see the quality over time. Delivery date not respected.
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